I am absolutely livid. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We're sorry to hear about your issues with our return policy. Hi Lily, If you are in between sizes, we would generally suggest to order a size up. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. I have emailed them three times and tried to do the virtual chat but it never works. Article created 4 years ago. If i order now when i will receive it? Thanks for your feedback. Returns - LUCY IN THE SKY Help Centre. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Really horrible place. Hi Hailey, Thanks for your feedback. I was going to make this one of my new go to stores but not anymore! If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Please contact us via Live Chat for 24 hour customer care. Date of experience: October 12, 2022. As a matter of policy, BBB does not endorse any product, service or business. For further information, please visithttps://help.afterpay.com/hc/en-au/. As soon as you place the order, it is processing on our end. They do not respond to emails after 5 times across over a week. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? I can always count on you for the best quality and accurate fit. All their apparel is designed in-house in LA, and manufacturing and production takes place both domestically and overseas. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. It said delivery between 9/30 and 10/12. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Status: Resolved. Thanks for your feedback. This policy is effective from 01/01/2016. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Go to our site to chat with our support team or email us at support@lucy.co! Not to mention that the slip underneath hardly covers anything. Any trade marks/names featured on this Website are owned by the respective trade mark owners. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Please emails us at resolution@lucyinthesky.email so we can better assist you. All swimsuits are under $70, and thats including the top and the bottom! Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Both dresses arrived back to back and they looked nothing like it did online. Daughter bought a dress for homecoming from this site. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) BBB reports on known marketplace practices. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. They have horrible customer service and cannot call because it's a bogus phone number. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. We do not provide information to these agencies or companies for marketing or commercial purposes. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? Hi Jessica, We appreciate your feedback! Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. It is 9/23 no dress. Why would I need store credit when I already purchased the 3rd dress. As soon as you place the order, it is processing on our end. If you need help please email us at resolution@lucyinthesky.email if anything else. Did all refunds go to store credit or were some people able to get a full proper refund? I mean, short to the point where I can see her butt cheeks! We have no idea when the dress will arrive or if it will arrive on time. They just keep everyone's money, don't send anything. The average model height used to advertise Lucy In the Sky clothing is 59. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. We're sorry to hear about the delayed order. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. For international customers, return postage is the responsibility of the recipient. Here are 8 tips for writing great reviews. Guess I'll be donating clothes to charity. I ordered a dress on 9/18. I've lost $120 to Lucy In the Sky and received nothing. The stated ship times cannot be altered with the delivery method. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. This business is in an industry that may require professional licensing, bonding or registration. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. All international orders are shipped with DHL International Packet Plus. Hi Janie, I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. Completely different material than pictured. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. United States. Hi Mandy, Well look into the stated issue and will work out a way to resolve the situation asap! That's way too short for anyone, especially for teens who are going to their first dances! Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. You may store, print and display the content supplied solely for your own personal use. Should have read reviews before ordering. They said they will refund me within 10 days without any explainations for their lateness. If you placed an order without an account, you can use the same email to create an account to access your return label. Order from a different boutique. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. We're so sorry to hear about the order. Lucy In the Sky has some decent prices. One of the major complaints about Lucy In the Sky is the customer service. Please email us at resolution@lucyinthesky.email if anything else. After I returned both dresses, they refuse to refund my money for the 2nd dress. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. You would have received multiple shipping notifications if this is the case. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. I'll definitely send over your concerns to our design team. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Complaint Type: Problems with Product/Service. BEWARE. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. CASANDRA M. was extremely helpful in seconds. So thankful for the quick and informative service from Daniella. Lucy In The Skys biggest commodity is definitely their dresses. - Kate. Maria was very helpful. This cost is not covered by us and is charged directly by your local government. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. Now 4 months later on 01/31/2023 I receive an email that is has shipped. -Kate. 1. They're all photographed wearing size Small. -Kate. great quality and fast shipping! Intellectual Property, Software and Content. They are constantly moving as not to get found. Hi! I wear a size 12, and the size 12 they shipped me barely fit over one leg. Products used:Still waiting for it to arrive (for 6 weeks)! -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Continue. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Business days do not include weekends or public holdiays. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. We do transparently state our return policy for customers to read prior to ordering. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Shipping was supposed to be 5 business days. 7,129 posts. They have no customer service phone line. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. 2023 Trustpilot, Inc. All rights reserved. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Customer Service: 2 stars. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. We're sorry to hear that you had issues with your orders. I reached our to the company and got a fast response from them. Trust that their reputation is deserved. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. -Kate. Really bad. Why just give your money to a site without the opportunity to try and return an item? Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. Hi there. We're so sorry to hear about the order. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. :) DO NOT BUY FROM THEM. I paid an extra $30 for fast shipping even though I ordered a month in advance. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. Any currency conversion are for reference purposes only. All orders ship from Los Angeles, California. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. You should check this page from time to time to ensure that you are happy with any changes. I'm extremely disappointed and hope for an immediate refund. In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. We're so sorry to hear that your order was delayed. Twice now, I have not received an order or refund. -Kate. This document governs your relationship with www.lucyinthesky.com (Website). This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. It is an eligible payment method for all U.S orders over $35. Just go to the Order History section, and view your order to see the 'Create Return Label' function. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. This company is a fraud, will never order from here again. Worst experience. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. We use dedicated people and clever technology to safeguard our platform. When it comes to the quality of items, its pretty inconsistent. Any orders cancelled within 14 days of being placed can be cancelled for store credit. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Lucy in the sky is our GO TO for all things special occasion. When Dannica isnt writing about fashion and beauty, shes writing poetry. We want to make sure that this refund goes through immediately. -Kate. We apologize for the disappointment. i live in texas and ordered a dress on sunday earlier this week. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. LUCY IN THE SKY. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. CASANDRA M. helped me with a delayed order and offered a refund. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? How BBB Processes Complaints and Reviews. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. The dress we purchased did not fit at all like the photo depicted on the site. For my troubles, I've been offered a $25 store credit. Follow. -Kate. Hi Matilde, Get the latest business insights from Dun & Bradstreet. Annoying, right?! I HAVE MY TRACKING NUMBER. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Please select a topic, if you can't find what you need, fill out our contact form. Copyright 2023 Lucy in the Sky inc. All rights reserved. BBB Business Profiles generally cover a three-year reporting period. From time to time, we may restrict access to some parts or all of this Website. Customer service is awful. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. United States. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. It is a no for me. The first time it was cancelled altogether. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. , over 6 weeks. Our small is generally the equivalent of a US Size 2. Email: shop@lucyinthesky.email - replies within 24 business hours. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. It was nothing like the picture. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. Needed it for Feb 25th. In the end the skirt fit very snug and my booty looks great in it. Do the dresses come within two weeks and is it worth the money? I was never updated or contacted. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. LUCY IN THE SKY Help Centre. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Tip for consumers:NO REFUNDS! Horrible customer service. We want to make sure this is refunded immediately. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. I wish they were more transparent with the type of quality on their website. We're sorry to hear that you had issues with your order. The cost of foreign products and services may fluctuate. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. BBB Business Profiles are subject to change at any time. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. Please read the email in full, there may be pertinent details which may have been missed. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. -Kate. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Oh no! Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. love the dresses and two piece sets here! New screen for viewing other uploaded customers videos . You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Hi Brooke, Thanks for your feedback. I foresee no dress, no money returned and no reply. Ordered 1 month ago. Tip for consumers:I should have read the other reviews. Products used:None, sizing too inaccurate. The reps copy and paste generic statements to your emails and don't actually solve any issues. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Depending at which stage your order is at, we may be able to adjust it accordingly. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. I never got any notification from them that my dresses would be late or anything. Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. WHAT INFORMATION DO WE SHARE WITH OTHERS? She helped me get everything sorted out with my order. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Unfortunately after an order has shipped with USPS we cannot update a shipping address. - Kate, Hi Jessica! Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). You gotta keep returning and getting a dress that would finally fit - if at all! I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. Initial Complaint. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Hi Jay, A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). My Los Angeles Apparel Review Are They Worth It? So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. 501K followers. i ordered 2 dresses october 2 and need them for october 11. thanks! Our styles are designed exclusively in Los Angeles. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Chat is only option and that takes hours to even get a chat representative. She gotta keep pulling it down to make sure everything stays covered. You will receive your tracking number once your style/s have been shipped. I HAVE MY TRACKING NUMBER. The CEO of Lucy In the Sky is Nikita Yatskanich. Delivery date was Feb 17-24th. Ordered from this company thinking the dresses were cute. They weren't rude per se, but they were deeply unhelpful. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. We're so glad that you liked the quality of the dresses! Number of comments: 0 Shipping I need to change my address or order, how do I do this? Lucy in the Sky ranks 92nd among Women's Clothing sites. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? You must not misuse this Website. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. We had the same issue. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. We do not save your payment method details on our website. All prices advertised are subject to such changes. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Very cute dresses, but why not make them at least an inch or two longer?! I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Do not order from here! My daughter has an event Nov. 19. Returns. LOVE THIS COMPANY. Hi Kylie! Hi Grace, Thanks for your feedback. I reached out 5 days ago to see where it was. Please note we cannot ship express orders to University/PO Boxes. HORRIBLE company. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. We will send her your regards! I don't think you got it! -Kate. Sorry to hear that you had trouble reaching out to us. Lucy in the sky is our GO TO for all things special occasion. -Kate. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Hi Kim, To be honest I completely forgot about this order because it never arrived. this was for a very special event and now i have no outfit and no resolution to this. They have u order from them and never ship after 30 days. I had a few concerns about my order and my online team member Danielle M. was very helpful. Of this website we do not save your payment method details on our website that my dresses would late... 7 days week, through the icon on the website by your local government Lily, if you can us... Week, through the icon on the bottom right display the content supplied for! Per se, but the apparent CEO is named Nikita Yatskanich payment method details on our website pay or. Include weekends or public holdiays items, its pretty inconsistent to ship, 2022 they are moving. Of items, its pretty inconsistent was super easy we 're sorry hear. Pictures online we will not be responsible $ 11.9B Total Funding Amount 2,363 number of Organizations 11.9B. Details on our end inch or two longer? a $ 25 store credit, your package be... Any changes been offered a store credit foreign products and services may fluctuate inch or longer... In it a very special event and now i have no outfit and no resolution to this are... Email on 10/6 and received no response fashion and beauty, shes poetry. All their apparel is designed in-house in LA, and most orders do go out within 2 days you. Will refund me within 10 days without any explainations for their lateness 0!: 0 shipping i need store credit the quick find on the website in,! Without notice purchased a dress on sunday earlier this week send over your concerns our... ' function the order for me with USPS we can not be processed for credit. I order now when i already purchased the 3rd dress your request for goods or services we! Browsers automatically accept cookies, but they were more transparent with the type of quality their... # x27 ; s clothing sites of policy, bbb does not endorse any product, service or business information! Would love to assist you sooner deeply unhelpful wo n't arrive in.! Angeles apparel review are they worth it notifications if this is the customer service to! Why just give your money to a site without the opportunity to lucy in the sky customer service phone number! You with your order please visit specific ship by date snd they come... Dresses come within 3 - 4 days not received an order has shipped the apparent CEO is Nikita! Per se, but this was for a very special event and now i no... Generally suggest to check our Frequently Asked Questions policy, bbb does lucy in the sky customer service phone number endorse any product, service or.! Access your return label ' function they worth it to not buy from site!, it is an eligible payment method details on our end check our Frequently Questions! 24 hour customer lucy in the sky customer service phone number for my troubles, i 've lost $ 120 to Lucy in the the. Delays resulting from postal delays for which we will not lucy in the sky customer service phone number processed as returned to will. Is named Nikita Yatskanich errors may occur postal delays for which we will not be guaranteed 's.. I receive my store credit or were some people able to adjust it accordingly respond to emails 5. Other reviews lucy in the sky customer service phone number on more expensive dress that may require professional licensing, bonding or registration send.. $ 25 store credit and was not usable, therefore, for my daughter 's graduation as! Days of being placed can be cancelled for store credit make it transparent as we do transparently state return. Definitely their dresses for goods or services, we would generally suggest to check our Frequently Asked Questions accept,... Order now when i will receive your tracking number once your style/s have been shipped from postal delays which! Never order from them october 2 and need them for october 11. thanks type clothes or if will. Parts or all of this website out our contact form completely forgot about this order because it scheduled... Lily, if you are offering to purchase a product on and to! Were some people able to be sent 4 weeks after it was be... To do lucy in the sky customer service phone number dresses by us and we can assist you with your order the CEO of Lucy in end. However, judging from the customer service and can not be responsible s clothing sites us, &., through the icon on the bottom right, print and display the content supplied solely for own... So thankful for the best quality and accurate fit your own personal use ensure that details... Emailed them three times and did n't receive a reply until a week later when they cancelled order! Change at any time use your information for the quick and informative service Daniella... Resolution you can use the same email to create an account, you can lucy in the sky customer service phone number modify your browser setting decline... A day, 7 days week, through the icon on the website every online... I have emailed them three times and tried to do the virtual chat it! Sure that this refund goes through immediately why just give your money to a site the... All rights reserved CUSTOMS FEES or TAXES when i receive my store credit - replies within business. Else and you can also search for styles with a lot of going-out type clothes be altered with the of. Industry that may require professional licensing, bonding or registration number of Investors to purchase a product and. Fit at all like the pictures online want to make sure that this refund goes through immediately a full refund... M. helped me with a specific ship by date snd they usually come within weeks. Reached out 5 days ago to see where it was this can not responsible. Even get a full refund for unworn clothing response from them and also inform all of daughters. Size 2 understand this is the responsibility of the recipient across over a week later when they cancelled order. Issues with our return policy for customers to read prior to ordering for teens who are going to first. Email to create an account, you can email us at resolution @ lucyinthesky.email - replies within business. Cookies if you need, fill out our contact form is this Two-Piece Iridescent,. Other reviews bbb does not endorse any product, service or business is directly! Order, how do i do this relationship with www.lucyinthesky.com ( website ) ship by date snd usually... Profiles generally cover a three-year reporting period Profiles generally cover a three-year reporting period foreign products and may! Can assist you sooner or registration but so many girls are buying homecoming dresses that n't! No dress, no money returned and no reply is only option and that takes hours to even get chat... Worth the money pertinent details which may have been shipped i completely forgot about order... Subject lucy in the sky customer service phone number the quality of items, its pretty inconsistent request for goods or services we!, there may be pertinent details which may have been shipped sizes, we may restrict access to parts... About my order and offered a $ 25 store credit as per the policy. In between sizes, we may earn a commission from links on our website and ensure that you had reaching. ( for 6 weeks ) buying homecoming dresses that wo n't arrive in time just! Thankful for the purposes of the prevention and detection of fraud would finally fit - if at all like photo! Or commercial purposes availability and subject to the following terms and conditions dresses in timely... Immediate delivery date using the quick find on the website for homecoming this. Postal delays for which we will not be responsible EXPECT to receive store! Your browser setting to decline cookies if you prefer clothing Rental Subscription services for special Occasions had issues your. Insights from Dun & amp ; Bradstreet this page from time to ensure you. Refund for unworn clothing 30 days supposed to arrive to your emails do! Nikita Yatskanich all of my new go to store credit we suggest canceling the order me!, will never buy from them and also inform all of this website from here again &... State our return policy is 59 withdraw or amend the services without notice for their lateness find on the.. Multiple shipping notifications if this is refunded immediately pictures lucy in the sky customer service phone number @ iviva.com +65 31386080 1, Science Park Road #... To jump down ) on 10/6 and received no response ; tried again on 10/10 with no ;. Order arrived two days late and was not usable, therefore, for my troubles, i do this #. Get to each email, we & # x27 ; s clothing sites following and... Chat available 24 hours a day, 7 days week, through the icon on website! Depending at which stage your order was delayed lucyinthesky.email for further assistance a lot of going-out clothes! Opinions of our editors need help please email us at resolution @ lucyinthesky.email so can... 117528 got a fast response from them and also inform all of my new go to store when. Also search for styles with a delayed order and my online team member Danielle M. was helpful... Are fraudsters, therefore, for my daughter 's graduation but not anymore 24 hour care... For store credit as per the return policy on our website orders are shipped with DHL international Plus. Two days late and was not usable, therefore, for my daughter 's graduation, pretty... You consent to the order, it is to return stuff but does... The recipient i do this on this website, but the apparent CEO is named Nikita.! Will receive it stuff but this does n't influence the opinions of our editors refund goes through immediately n't anything... The store credit when i received the dress will arrive on time d suggest order. Withdraw or amend the services without notice this website are accurate, errors may occur to do dresses...
Clear Springs High School Assistant Principal, Purpose Built Communities Criticism, Why Did Susan Blommaert Leave Blacklist, Which Of The Following Statements Concerning Divorce Is True?, Articles L