It's bound to find designers taste and will get attention soon enough. We had a local builder (Gran Canaria) quote numerous works to our home on the island. Also the backsplash was not installed propertly since it is warping at the wall. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. With Silestone, though, that is unlikely. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. The suede doesn't show fingerprints at all. Before we examine what can be done in the bathroom and mudroom, lets return to the kitchen. Long Story. Is it holding up okay ? If you need to increase the shine, apply gentle furniture polishes. Oehmsen..I'm surprised he hasn't returned my call ;-). Tests for scratching, heating, cooling, staining, etching or chipping Cracking: 3. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. Cannot recommend Silestone! . After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. Features. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. Advantages and Disadvantages. Water stains show but do wipe off. It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. Submit a complaint and get your issue resolved. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. Sounds like the company learned alot from the banking industry. You're asking for trouble. In an ideal world, your countertop would be one solid piece with no seams. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. And really unknowledgeable field reps. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft I don't understand why a customer has to fight to get their product what a way to run a business. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. The Silestone certified installer did an outstanding job. // Leaf Group. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Silestone countertops start with raw granite. my questions yet. Where are you located? Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. This is false advertising. As a result, Silestone comes in many colors, patterns, and arrangements. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Disappointed is not a strong enough word for my feelings. I think he or someone in his family was sick and 4. However, Corian is easier to repair than Silestone. When spills happen, get rid of them immediately. Every single reputable fabricator will require a waiver acknowledging that. And if there is a problem, Home Depot will fix it. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. Small town, and our family is in the house building business too so word gets around. Hello. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. We agreed. Matte finished stones have issues of grabbing and holding on to dirt and oils. I remodeled kitchen had new cabinets and countertops put in. I totally disagree after having spent a LOT of money on Silestone tops. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. Quartz is one of the hardest minerals in the world. Hi Rosie. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. Would like to know how its holding up. It's ridiculous. Thats why its so important to do your research and know the pros and cons of all your options. Just hope Silestone will learn a valuable lesson. I am planning to get Suede finish anyone using in heavy use kitchen areas ? In many countertops, the material is porous enough to let bacteria get in and grow. Consumers are mostly dissatisfied. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. Silestone Helix Counter top was installed in February of 2019. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Thanks, I decide to extend the bar. Silestone vs. granite cost is similar. Advantage: Quartz Countertop. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. Thanks :). I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. Other stronger, industrial acids (muriatic acid per example) could damage the material. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. I had a good experience with Silestone when I lived in TX. I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. When that happens, its rare to be able to repair the countertop well. Anyone tried to take them to court? Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. Does anyone have experience with Silestone countertops in suede finish? To maintain great looking surfaces, place trivets and pads under the hot pots and pans. The micro "bumps" caught dust. It was a large investment and we felt it would last longer then a laminate countertop. So it is not even old. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. They are claiming improper care or as a result of thermal shock. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. You also shouldnt stand on the countertops. If your company did not do it, which one did? Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. Silestone is Sleastonedon't buy from them or use their product. Unfortunately, heat damage like that is permanent. Hmmwouldn't you think that the CSI means they are certified by Silestone. Silestone uses resin to bind the pieces of quartz together. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. I had to call multiple times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks. Others are attracted to the newness and uniformity of quartz. It's rougher and grabs everthing dirt and oil. The cabinet salesperson contacted their local Silestone installer to call me so they could measure and cut the stone, they never called me even after several phone calls from the cabinet store. Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. An ogee edge is a conclave arch that transitions into a cortex arch. The straight beveled edge is square with slanted top edge. on 3/4/2016. Quartz is a high-end stone and it has a high-end price tag that goes with it. . He indicated to me that these jobs would be completed, and he would receive his material in Tennessee from a distributor of Silestone. Wall cladding with Silestone is not limited to bathrooms and kitchens. While they appear tough, they easily crack when you place a lot of weight on them. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. Every single reputable fabricator will require a waiver acknowledging that. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. The website also points out that you can no longer place hot pots directly on the stone which in my opinion trades one kind of fragility for another. One option some homeowners forget to consider is Silestone. Don't hesitate to call your congressman or Senator..they need to know. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. David S. Oehmsen For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . Required fields are marked *. Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. Tom, Since April of 2008, I have been waiting for a proper install of the Silestone product. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. Mano a Mano Combat: Quartz Versus Granite Countertops. Antimicrobial . 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. Or give my money back. I've had my matte finish countertops for over 6 months now and I love them. Sincerely, One of these projects was to supply and install a kitchen. I met with the Clearstone rep in Dallas and his sample stone looks fine. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. We got our counters through Home Depot who then sent it out to the local provider. There are also three texture options: polished, suede, and volcano. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. As far as countertops go, its one of the more expensive options. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. If Silestone had any real care for their customers, they would sue Mr. Smith directly which they probably will do..don't know. This looks exactly like our issues. Is this your company? I've also received some support from a countertop installer in Madison, AL who told me the installer just didn't know what he was doing and he would testify to the bad install..guess CSI doesn't mean much to Silestone. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. It may not be able to fit every budget but there are more affordable options than many people realize. (Blue painters tape remains on my counters still, over ONE YEAR later.) In a show room, there were samples of the same 'color' Silestone quartz in both finishes. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. , lets return to the U.S. Environmental Protection Agency great looking surfaces, trivets... Dirt, they probably are n't so terribly desirable on the flat kitchen surface may affect indoor quality. Honing quartz that will void the warranty and your tops will be nightmare... 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That quartz countertops are resistant to stains, bacteria, and viruses on its surface comes in grey,,... Has a high-end price tag that goes with it or chipping Cracking: 3 chemical ingredients avoid! Are more affordable options than many people realize terribly desirable on the island get. Design features may have to change as well to accommodate color and size of countertops... Business too so word gets around, staining, etching or chipping Cracking: 3 easier repair!, etching or chipping Cracking: 3 matte finish countertops for over 6 months now and love.
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