When contacting Unitrends Customer Support, Customers should be prepared to provide the following information: Unitrends has many paths that our customers can choose from to submit or create a Support Case: Customers with current support plans are granted 24×7 access to the Unitrends Customer Portal. Apply. Unitrends is an enterprise class backup solution. Via the Discussions one can exchange information with other Unitrends Customers and the subject matter experts at Unitrends. Customers can access updates by going to the user interface and clicking on Configuration/Updates. Unitrends Enterprise Backup is a comprehensive, all-in-one backup and recovery software solution offering data protection and continuity for your physical and virtual infrastructure, purpose-built to run … init: ex-linux-distribution main process (574) terminated with status 127 init: ex-linux distribution main process (633) terminated with status 127 PHDVBA: Inodes that were part of a corrupted orphan linked list found. Data center, mobile computing, networking, security, storage, and more. The ideal way to find out which one fits your needs best is to check them side by side. For Recovery-Series Appliances, Unitrends Enterprise Backup, and ReliableDR customers with an active Platinum support plan, Unitrends provides 24×7 access to our World Class technical support engineers. All of our new product releases goes through rigorous test phases including Beta Test and controlled Release before we release our products officially to Customers. For most Windows assets, the appliance can push-install the agent when you add the asset. A screen appears, showing the number of files being backed up and the duration of time for the backup. Google's free service instantly translates words, phrases, and web pages between English and over 100 other languages. The Technical support Engineer has been trained to obtain the Customer’s permission and agreement that the issue has been resolved prior to closing your case. Likewise, you can also assess which software business is more credible by sending an an email question to both and check which vendor replies sooner. For diagnosis before 2pm Eastern on a business day, delivery of parts will be the next business day (excluding chassis replacements). Please contact your Unitrends sales representative to obtain a quotation, if desired. Having this information ready beforehand will expedite the case resolution process. Learn More. Applicability . While a Customer’s issue is open, the Technical support Engineer assigned to the case will provide updates and keep the Customer informed of the resolution status of the case. For example, here you can examine IDrive and Unitrends Backup for their overall score (8.5 vs. 8.5, respectively) or … As your business grows, it’s simple to scale up, out, or to the cloud. If all Technical Support Engineers are assisting other customers, the case will be responded to within the targeted response time associated with the contracted Support Service. This must be completed prior to performing a … I have a full warranty so i suspose when it craps out ill just send off for a new unit ;)' - Hardware replacement is included for everyone who is current on their support contract. If at any point in time you believe that you are not getting the level of service that you need, we encourage you to escalate your case via the Customer Portal. A non-production issue where majority of the functions are still usable. A permanent business or system workaround has been provided to resolve the. Other issues or situations outside of the scope of the Support Agreement do not qualify for initiating a case. To access the Customer Portal, Customers simply navigate to https://www.unitrends.com and select ‘Support’, select your Product from the ‘Products’ drop-down list, then select ‘Open A Case’ at the bottom of the page. Enter a serial number to review your eligibility for support and extended coverage. And if not for me, I am moving on. This check needs the unitrends_backup plugin installed on the unitrends server in order to work. This log will contain information specific to the backup from which it was created. CVE-2016-10012 openssh: Bounds check evaded in shared memory manager with pre-authentication compression support CVE-2017-12479: Unitrends LOGDIR privilege escalation RCE Boomerang FAQ Partner with Unitrends and earn 75% more profit on your backup and disaster recovery business PLUS recurring revenue with add-on solutions. Check out the product website IT Pro Reviews of Unitrends Recovery 822 Subscribe Write a review. I checked CDW and saw similarly priced NAS options to what you saw, however, there are some other options that come in a bit lower, but may not be quite as fast. We know that problems and outages do not always arise during ‘business hours’ or ‘weekdays’. Unitrends reserves the right to release Software Updates that may require upgrades or replacement of Supported Hardware. Email @ Next Next × From the Unitrends Customer Care Center, select ‘Documentation’. Various system alerts are sent to this address to enable Unitrends to proactively resolve problems, if and when they arise. Save time and stress with internal threat monitoring and HIPPA and GDPR management. Intended to be our first stop for Unitrends Customer Support, the Knowledge Base is a repository of articles, videos, technical documents and best practices and provides the ability to search for solutions to common questions. From the Unitrends Customer Care Center, select your Product from the ‘Products’ drop-down list to enter your Product Community for login access to the following resources: From the Unitrends Customer Care Center, select your Product from the ‘Products’ drop-down list and select ‘Community’. It may not always be enough to simply compare Unitrends Backup and Vinchin Backup & Recovery with one another. Choose Connection for Unitrends Software - Data Backup. If a Technical Support Engineer is available, the issue will be handled immediately. Check your Apple warranty status. Through the portal Customers have the ability to submit a Support Case and / or view the status of a previously submitted Support Case. I recently had a price check thread so the information I'm submitting and asking price is based on that thread. Ghost Chili. Define, analyze, and report with testing daily, weekly, monthly – it’s up to you! Unitrends Recovery Series all-in-one appliances combine software, storage, and compute into one box for easy-to-manage backup with built-in cloud integration. Appliance Family All-in-One Backup and Disaster Recovery Appliances Affordable and easy to use data protection focused on the needs of small and medium-sized companies with the enterprise-level power to grow as your business grows. Unitrends SURECARE-HW. •              The ability to view the status of your open Support Cases. 24/7/365 real support with no extra fees for after hours/holidays/weekends, hardware and software support and warranty. During the resolution of a case, the Unitrends Technical Support Engineer will maintain contact via the telephone and/or email or both as needed. •              Unitrends Live Support chat, •              The ability to log or create a Support Case, Cloud Cost Comparison Calculator – Full Version, PMD Provides Unitrends Cloud Services To UK Public Sector Through G-Cloud 12 Framework, All Unitrends Customers and Users have 24×7 access to the Unitrends Customer Care Center. For Customers who choose Unitrends Cloud, Unitrends is primarily responsible for configuring, monitoring and troubleshooting the Unitrends Cloud customer operations and managing the replicated data in the cloud. Unitrends Support is available to those Customers that are using old or deprecated versions and wish to upgrade to a supported version. Gerry. The crash didn’t occur until a reboot happened. Are there any beneits to having a 5-year subscription contract? Unitrends partner or account manager for more details. It's your call. For sale is a Unitrends 943 backup appliance. Unitrends will endeavor to resolve errors or problems with the currently supported versions of Unitrends products that do not meet product design criteria and impact customer business processes as described in the Severity Level Assignment section above. For example, the summary will indicate that log information is being written to a file named bpserver_ 1.log. These units mark a shift from SuperMicro OEM configurations to Dell OEM configurations to improve Unitrends ability to deliver warranty … For physical appliances, the appliance asset tag is located either on the back or the front of the appliance server. Talk to an expert who can assess your need, provide price quotes and answer your questions. A single solution combining protection for physical, virtual, and SaaS environments combined with ransomware detection, self-healing backups, dark web monitoring and much more. Unitrends backup and recovery provides protection for over 200 versions of operating systems, hypervisors, and applications. All Unitrends Customers and Users have 24×7 access to the Unitrends Knowledge Base. Minor issue or question that does not affect the product function, and can be readily circumvented. SLA policy automation provides recoverability AND compliance with your RPOs + RTOs. Review and download the latest product documentation online. These situations can include, without limitation, problems caused by non-Unitrends hardware, software not supplied or installed by Unitrends; issues with non- supported versions of Unitrends products, product installation problems with products not installed by Unitrends, or the installation and configuration of additional servers. Please refer to your selected support plan to determine eligibility of listed service options. I don't think it is related to that post. A resolution or workaround is in place and the negative impact to the Customer’s business has been mitigated. Unitrends will provide a Return Authorization (RA) in the box with the replacement part(s) that are shipped. To access the Unitrends Knowledge Base, simply navigate to https://www.unitrends.com, select your Product from the ‘Products’ drop-down list to enter your Product Community and use the Search bar to access knowledge base. We hire and train our Technical Support Engineers to ensure that they are the best in class at providing the level of service that we believe will not only satisfy you but will ‘dazzle you’. The asset tag can also be retrieved by going to ‘About’ and clicking on ‘System Information’ in the user. Unitrends is committed to providing the absolute best technical customer support in the industry. To restore with the backup file, please click the “Instant Restore” tab, choose the backup source in the left pane and the backup destination in the right pane. Katie (Unitrends… All customers are notified of the availability of new releases. The following criteria are used by the Technical Support Engineers to determine when it is time to close a case: Once any of the above has been achieved, the Technical Support Engineer will attempt to contact the Customer to get agreement that the case can be closed. They told me that Unitrends charges more (in upwards of $500 more) for the renewal of a service agreement than they do for a new customer service agreement. To view available video tutorials, simply navigate to https://www.unitrends.com and select ‘Support’ then ‘Training’. Ransomware detection in the latest versions of the Unitrends Recovery Series physical appliances and Unitrends Backup virtual appliances uses predictive analytics to determine the probability that ransomware is operating on a server, workstation or desktop computer. Simplify and accelerate your IT with the AI-driven intelligence and exceptional data efficiency of HPE SimpliVity hyperconverged infrastructure. Please note that Unitrends support will work a Severity 1 issue around the clock for our Support Customers providing that there is a technical resource at the Customer’s location to work with us until: For optimal support, we recommend that the Customer designates a few representatives from the company that are eligible for opening cases with Unitrends and receiving technical updates and maintenance information. Your appliance must check in with the Unitrends licensing You can call Unitrends at (888) 374-6124 toll free number, write an email, fill out a contact form on their website www.unitrends.com, or write a letter to Unitrends, 200 … Chris is asking for our best recommendation on hardware specs to optimize his performance, which is what I shared. Yes. Since it was a VM and I was doing backups with Unitrends, all I had to do was rename the old/bad server in VMware and restore the one I had on the Recovery Series. Refer to the manufacturer for an explanation of print speed and other ratings. Escalations are promptly addressed and allow us to understand any concerns and adjust our processes when appropriate to ensure that we do not make the same mistake in the future. The log file associated with a specific backup is named in the backup summary. If your system passes pre-check and is compatible with Cent OS 6, contact Unitrends Support and they will provide information on how to migrate to CentOS 6. You can check backup progress from the NetBak Replicator. The asset tag can also be retrieved by going to ‘About’ and clicking on ‘System Information’ in the user interface. (an "S" if present is not counted as one of these 4 digits). To open a case, click ‘Open A Case’ at the bottom of the page. 60 Months of Platinum Support Get Quote. The RapidSeed. From the Customer Care Center there is one click access to all of Unitrends support self-service resources and tools. We know that as an IT professional on a team with limited staff and a LOT of other responsibilities, you don't have the time, budget, resources, or risk tolerance to manage a complex backup environment. – giroy Jan 17 '13 at 0:59 Unitrends Recovery RC824S Appliance (RS-824HDW-UNT) Limited Time Offer: Free … Buy a Unitrends Recovery RC824S Appliance and get great service and fast delivery. . https://www.unitrends.com and select ‘Support’ then ‘Documentation’. Unitrends: Warranty: Manufacturer Warranty Frequently Purchased With: Unitrends RS-604HDW- ENPB. Fixes that are created between releases are rolled into the next maintenance or product release. I'm open to negotiating and trading but I'd prefer cash. The following is not covered by Hardware Support: Unitrends uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products. Begin by entering your company email address. If a similar issue persists after the case has been closed, we ask that the Customer open a new case and reference the old case for context. When a backup fails or completes in an incomplete manner, a description of the failure is provided in the backup summary. Customers with current support plans will receive assistance in diagnosing third-party application and environmental issues which affect the backup solution. The current software version running on the appliance can be retrieved by going to ‘About’ and clicking on ‘System Information’ in the user interface. Edit vehicle info That's ok, I want this! Don’t run the risk of unplanned downtime due to a failed recovery plan. Buy Storage & Hard Drives at CDW. Shop now and get specialized service for your organization. Customize your Products Customize Your Products New Trending Collection Featured Categories School Uniform College Uniform Health Care Sports & Fitness Security & Facility Management Start ups & Corporate Retail Industries Who We Are Unitrends … Remote System Access, often referred to by the Technical Support Engineers as a “Support Tunnel”, is required to ensure successful and timely resolution to reported issues. If and when this occurs, customers that have paid for continuous support coverage will be provided special hardware-only upgrade pricing. I appreciate your time. Unitrends Recovery Series all-in-one appliances combine software, storage, and compute into one box for easy-to-manage backup with built-in cloud integration. Below are a list of the various online, self-service tools and resources that have been developed to equip Customer’s and User’s with the tools that will help you make the most of your Unitrends product. RapidReplacement with Unitrends Cloud offers all of the advantages of our standard RapidReplacement plus the replacement appliance is shipped loaded with replicated data. Recovery testing is key to maintaining uptime but is often neglected because it is too time consuming. Unitrends Recovery Series all-in-one appliances combine software, storage, and compute into one box for easy-to-manage backup with built-in cloud integration. We have the technology products and services to meet your organization’s needs. This description is also included in the failure reports emailed to the backup administrator if this report option is selected. Customers who have not paid for continuous support coverage will not be entitled to receive this special upgrade pricing offer. Enterprise Plus Software Bundle Get Quote. All questions and / or inquiries have been answered. Name, company name and telephone number with extension, Product Name and release level the Customer are currently, Issue description: include symptoms, start/end date and time, Impact assessment: current condition, functional impact, urgency, Steps taken to troubleshoot the issue thus, Severity Level of the Issue (Unitrends will set the case at a Severity 3 if this is not provided), Unitrends uses the Asset Tag number to validate the Customer’s support eligibility, so this number must be provided to log or create a support case for resolution. Please note: All Unitrends support communications and correspondence will be conducted in English. The selected representatives should have the appropriate technical skills and system level access to work with the Unitrends Technical Support Engineers in resolving open issues. Server log files are located in the directory /usr/bp/logs.dir. Enterprise Plus Software Bundle Get Quote. From installation and daily backup management, to full site recovery, UVB 8.0 delivers centralized web-based management that simplifies your job with intelligent optimization at every step. Katie (Unitrends) wrote: Mike - Our 926S starts at $45K. RapidSeed is an optional service that allows the backup data on an on-premise appliance to be “seeded”, or copied, quickly to the cloud. If, after these three attempts, the Technical Support Engineer is not able to contact the Customer, the case may be closed. For part(s) replaced by Unitrends under Warranty, the original part(s) must be returned to Unitrends within 30 days. Unitrends Customer Support will assist the Customer in problem analysis to determine whether the issue is caused by third party software, hardware or other customer environmental factors (i.e. I want to achieve my CISSP soon and that's a costly cert. In IT Glue, navigate to Global > Reports and click the Backups icon. Each appliance is sized for a full backup and for long-term retention. This allows for full recovery of all clients protected by Unitrends Cloud. 1. From my experience with Dell warranty techs as the customer, I'm not clear how being one would be "extra money in the evenings," unless you'd only be focusing on businesses that run 2nd or 3rd shift. Eric Wesley Sr. Network Administrator, Shentel. Once logged in, they will be prompted to enter the following required information to submit a case. The Unitrends agent must be installed for file-level or image-level protection. Unitrends provides the equipment and the service required. Unitrends Customer Support also requires SNMP and IPMI 2.0 sideband LAN access to the appliance for proactive and diagnostic capabilities. Any original part(s) not returned to Unitrends within 30 days will be invoiced to the receiving account at the cost of the replacement part(s). When the Technical Support Engineer has closed the case, the Customer will receive a very short survey that will ask specifically for feedback on how we are doing and how we can serve you better. Unitrends Virtual Backup 8.0 automatically optimizes the right solution mix to protect your virtual environment. Get drivers and downloads for your Dell PowerSwitch S4048-ON. Next business day shipment of replacement hardware parts (does not include Chassis Replacements) in the event of a hardware failure that is the result of a material defect in Unitrends hardware, 3-5 business day replacement unit shipment in the event of a hardware failure that is the result of a material defect in Unitrends hardware, RapidReplacement™ next business day replacement unit shipment in the event of a hardware failure that is the result of a material defect in Unitrends hardware, Original appliance replacement when the customer renews the maintenance term if the customer has an active subscription to Pledge, If Pledge is used in concert with Unitrends Cloud, then Unitrends ships a replacement appliance with the last available replicated version of the customer’s data, Most hardware issues can be diagnosed remotely, allowing for next business day delivery of any necessary (non-chassis) parts if diagnosis completed by 2pm Eastern, after 2pm Eastern second business day. 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