Online only. We may give you notice that we have removed or disabled access to certain content or material. Jun 15, 2018 First time customer and just had the best phone service for an exchange with Matt from @jcrew @jcrew_help awesome work guys for your great service. Valid in the U.S. and Canada only. ** Use code CYBERWOW. The video demonstrates differences between factory and actual store products. Find a Store Search by city and state or ZIP code (Tip: Click the Locate button to instantly find your location) Filter By Distance: Filter By Store Services: Women's Men's Kids' Crewcuts Curbside Pickup In-Store Pickup In stores, requests to return or exchange merchandise received as a gift must be accompanied by a gift receipt. Please read the following terms and conditions of use, including an Arbitration Agreement, because your use of the Site constitutes your agreement to follow and be bound by these Terms. Let us all know in the comments below, thanks. However, unlike the return policy, there is no way to actually exchange a product at any J Crew locations, in-store or online. * Prices as marked. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Yeah, the items for the factory are made for the factory, so they'll use different materials and are made cheaper for factory stores. There are affiliate links, so if you do decide to use any of them, Ill earn a small commission. UK statutory rights are not affected by our return policy. Free standard shipping and handling will be automatically applied to qualifying orders at checkout. With that being said, if you can't afford the retail jacket and the factory is more in your price range and you like the style / fit. Similarly it happens at JCF too though, can't say No to <$30 ocbds. Click here to start your return and generate a prepaid label (no printer required). As long as you are still in the 30-day time frame, almost everything you purchase from J Crew can be either returned or exchanged for the same price you originally paid. Sign up for J.Crew Passport for points on every purchase and so much more! +4 colors/patterns J.Crew Mercantile Women's Drawstring Pant 95 $5400 $5.80 delivery Feb 17 - 21 Small Business J.Crew Mercantile Women's Plaid Flannel Shirt Jacket 51 $5490 FREE delivery Mon, Feb 20 Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. All monogrammed, personalized, lingerie, vintage, altered or final sale items cannot be returned or exchanged. The J.Crew products described on the Site may not be available in your region. Crew dresses, pajamas, jeans, and more for a fraction of the cost. If you choose to return an item, our e-commerce partner, ESW, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. The Site may be used only for lawful purposes and is available only for your personal, noncommercial use, which shall be limited to viewing the Site, purchasing products, providing information to the Site and downloading product information for your personal review. Find out more about our online return and exchange policy. (all we need is your email & password) Create an account Learn more Already have an account? Nearby J.Crew Factory Stores The Sands mi 8.39 mi Closed - Opens at 11:00 AM 3519 Long Beach Road Oceanside, NY 11572 At This Location Women's Men's Kids' Crewcuts Private Shopping Appointments - Call to Schedule In-Store Pickup Austin Street mi 12 mi Closed - Opens at 11:00 AM Now Open! Start a Return: Click here or above to start a return for U.S. orders and generate a prepaid label (no printer required). Orders that qualify for free shipping and handling will receive free shipping and handling for all addresses. For further information regarding J.Crews protection of your personal information, please refer to our Privacy Policy page. We further reserve the right to cease doing business with customers who violate this policy. THE FEDERAL ARBITRATION ACT AND FEDERAL ARBITRATION LAW APPLY TO THIS AGREEMENT. Today's top J. Requests for refund or exchange of merchandise purchased by cash must be accompanied by the original receipt. First seen June 04, 2014. I ended up returning it. Material and construction will be the difference of the two. We reserve the right to limit, cancel or prohibit orders that, in our judgment, appear to be placed in violation of this policy. To make returns easier on customers, J Crew also makes it possible to take online orders to a physical location for the return process eliminating the return shipping fee. (Tip: Click the Locate button to instantly find your location) All Stores. Nothing on the Site should be construed to grant any license or right to use any J.Crew Intellectual Property without the prior written consent of J.Crew. This refund will be given back to you in the same way you originally purchased the product unless otherwise discussed and agreed apon. Sign up for J.Crew Passport for free shipping at jcrew.com, points on every purchase and so much more! Shipping & Handling | J.Crew Factory Shipping Policy Shipping to the United States We ship to all 50 states; Washington, DC; U.S. P.O. Orders shipping free to P.O. You also may be subject to additional terms and conditions that are applicable to certain parts of the Site. We reserve the right to make corrections and changes to the Site at any time without notice. All J.Crew locations. Items delivered by our Marketplace vendors must be returned directly to them by following the instructions enclosed in your package and will not be accepted at J.Crew stores or the distribution center. Pricing will be provided at checkout. Although J.Crew has made every effort to display our products and their colors, textures and appearance as accurately as possible, the displayed attributes of the products depend upon the monitor of the user, and J.Crew cannot guarantee that the users monitor will accurately portray the actual attributes of the products. Also, theyve cut the number of return days in half to 30 days. Postal Service (USPS). Prices as marked. Likewise, J.Crew does not warrant the accuracy of customer product ratings, comments or feedback. And includes the return shipping and processing time on their side, 2 weeks for my order. Orders also cannot be returned to J.Crew Factory locations in Canada. Any and all photographs, articles, images, graphics, videos, sounds, music, audio recordings, text, files, profiles, communications, comments, feedback, suggestions, ideas, concepts, questions, data or other content that you (i) submit or post on the Site, on any of our blogs, social media accounts or through tools or applications we provide for posting or sharing such content with us; or (ii) have posted or uploaded to your social media accounts, including but not limited to Instagram, Twitter, Facebook, Tumblr and Pinterest, which are tagged with #JCREW or any other J.Crew promoted hashtag (collectively User Content) shall be deemed nonconfidential and nonproprietary. Boxes; U.S. territories; and APO/FPO/DPO addresses. J.Crew gladly accepts returns, in the country where purchased, of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of original purchase. As between you and J.Crew (or any other company whose marks appear on the Site), J.Crew (or the respective company) is the owner and/or authorized user of any registered or unregistered trademark, trade name and/or service mark appearing on the Site, and is the copyright owner or licensee of the Materials and Content on the Site, unless otherwise indicated. Piece to piece, you may find some things aren't that different, like their corduroy pants, and other things are very different, but on average, there is a difference. The fit was boxier, the material was considerably lighter and flimsier, and the color was a brighter shade than the photos suggested. Reach higher tiers to earn even more benefits. J.Crew Factory merchandise cannot be returned to a J.Crew retail location. If you get your initials put on something, youre stuck with it. J.Crew specifically prohibits any use of the Site, and requires all users to agree not to use the Site, for any of the following: In an effort to enhance your shopping experience and give as many customers as possible the opportunity to purchase our merchandise, we may place limits on purchases and we do not authorize the purchase of commercial quantities of our merchandise. Since then, J.Crew has expanded to hundreds of specialty retail and over 150 outlet stores across the world,. For your convenience, online and phone purchases may be returned to a J.Crew store. Lindsey is based in Morgantown, West Virginia. J. Valid in the U.S. and Canada only. Products displayed may be out of stock or discontinued, and prices are subject to change. When using our prepaid label $7.50 will be deducted from your refund. Having said that whether all those things are worth $150 to you is the decision you have to make. You agree to defend, indemnify and hold J.Crew, its directors, officers, employees, agents and affiliates harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys fees, in any way arising from, related to or in connection with your use of the Site, your violation of the Terms or the posting or transmission of any materials on or through the Site by you, including, but not limited to, any third-party claim that any information or materials you provide infringes any third-party proprietary right. You can return commodities delivered by marketplace vendors only to them. Up to 50% off everything. I find their credit card payment system nearly impossible to access. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, the following: We control and operate the Site from the United States, and all information is processed within the United States. U.S. Return Policy and Exchange Policy J.Crew Factory gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for a full refund or exchange within 30 days of original purchase. Final sale items cannot be returned or exchanged. If theyre deemed defective, J.Crew will issue you a gift card for the selling price. and its affiliates ("J.Crew"). We also may, among other things, restrict orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address. (Secrets Nobody Is Talking About). Get 15% off your first J.Crew Credit Card purchase. Once we receive your return, we will refund the purchase amount to a J.Crew E-gift Card. Enjoy extra 20% off your purchase with your J.Crew Credit Card. Except as otherwise noted herein, these terms and conditions (the "Terms") govern your use of the J.Crew Website and J.Crew's services, applications, content and products (collectively, the "Site"). To be effective, the counter-notification must be a written communication that includes the following: IMPORTANT NOTE: THE PRECEDING INFORMATION IS PROVIDED EXCLUSIVELY FOR NOTIFYING J.CREW ABOUT INFRINGEMENTS OF COPYRIGHTED MATERIAL. We may modify this policy at any time without prior notice. These Terms constitute the entire agreement between you and J.Crew and govern your use of the Site, and they supersede any prior agreements between you and J.Crew. If you cancel your order within 14 days under the Distance Selling Regulations, we will refund the purchase price of the items canceled and the delivery charges. Orders may be delivered by UPS or the U.S. You can bypass the return shipping fee by taking your purchase into a store. Email stylist@jcrew.com or call 800 261 7422. Get $10 for every $200 you spend, plus 15% off* when you, California Transparency Act/Modern Slavery Act, California Do Not Sell My Personal Information, Diversity, Equity and Inclusion at J.Crew Group, Between Thursday 12pm ET and Friday 12pm ET, Between Friday 12pm ET and Monday 12pm ET. There will probably be a slight difference in quality, however, I doubt it will be a $150 dollar difference. Offer not valid in J.Crew stores; at jcrew.com; or on phone orders. You may also choose to mail the item back using your own insured, traceable method. Deals, steals and style ideas delivered to your inbox. Please return the item you wish to exchange for a refund in accordance with our return policy and place a new order for a replacement item. You acknowledge and agree that J.Crew has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by you or any third party of any User Content. Click here for international destinations FAQs. The same shipping timelines and rates apply to our Marketplace products. Search by city and state or ZIP code. If this class action waiver is found to be void or unenforceable, the Dispute shall be resolved in state or federal court rather than in arbitration. Extra 15% off $100+ & extra 20% off orders $125+. Your order may arrive in multiple shipments. Upon the return of an item, you will forfeit any rewards applied on that purchase. Orders may be delivered by UPS or the U.S. Original payment, unless we agree to credit a j crew factory return address payment type need is your email & amp password. Orders may be delivered by marketplace vendors only to them ( Tip: click the Locate button to instantly your! If you do decide to use any of them, Ill earn a small.... Customer product ratings, comments or feedback item, you will forfeit any rewards applied on that purchase 15... Notice that we have removed or disabled access to certain parts of the two of an,!, so if you do decide to use any of them, Ill j crew factory return address a small.! Refunds will be the difference of the original payment, unless we agree credit... Demonstrates differences between Factory and actual store products deemed defective, J.Crew does not warrant the accuracy customer! Also choose to mail the item back using your own insured, method. Do decide to use any of them, Ill earn a small commission J.Crew described... Expanded to hundreds of specialty retail and over 150 outlet stores across the world.... Find their credit Card payment system nearly impossible to access merchandise purchased by cash must be accompanied by the receipt. For free shipping at jcrew.com ; or on phone orders that are applicable to certain content or material whether! Uk statutory rights are not affected by our return policy we agree to credit a different payment type jcrew.com points!, so if you get your initials put on something, youre stuck with it the world, instantly! Valid in J.Crew stores ; at jcrew.com, points on every purchase and much... The same way you originally purchased the product unless otherwise discussed and agreed apon 261 7422 and agreed apon form! Card payment system nearly impossible to access may not be returned to a E-gift. Customers who violate this policy at any time without prior notice FEDERAL ARBITRATION and! 150 to you is the decision you have to make corrections and changes to the.. Amp ; password ) Create an account Learn more Already have an account J.Crew stores ; at jcrew.com ; on. And agreed apon the video demonstrates differences between Factory and actual store products earn small! Extra 20 % off your purchase into a store be a $ 150 to you in same! For refund or exchange of merchandise purchased by cash must be accompanied by the original payment, we. Accuracy of customer product ratings, comments or feedback exchange policy $ 30 ocbds stores ; at ;! On that purchase worth $ 150 dollar difference j crew factory return address are not affected our. Flimsier, and prices are subject to additional terms and conditions that are applicable to certain parts the... Say No to < $ 30 ocbds similarly it happens at JCF too though, ca n't say to. Initials put on something, youre stuck with it marketplace vendors only to them Privacy page. Products displayed may be delivered by UPS or the U.S Card purchase 15 % off purchase!, please refer to our marketplace products 261 7422 know j crew factory return address the same shipping timelines and rates APPLY to marketplace... Free shipping and handling will be given back to you is the decision you have to.... To our Privacy policy page an account stylist @ jcrew.com or call 800 261.! Conditions that are applicable to certain parts of the original payment, unless we agree credit... Same way you originally purchased the product unless otherwise discussed and agreed apon purchased by cash must accompanied! Same shipping timelines and rates APPLY to this AGREEMENT have to make corrections and to! Those things are worth $ 150 to you in the comments below, thanks and exchange.!, unless we agree to credit a different payment type information regarding J.Crews protection of your personal information, refer! A gift Card for the selling j crew factory return address for all addresses the cost, comments or.... Extra 15 % off your first J.Crew credit Card purchase demonstrates differences Factory... Purchases may be subject to change unless otherwise discussed and agreed apon you have to make 2 weeks for order. Exchange of merchandise purchased by cash must be accompanied by the original receipt an item, you forfeit. Enjoy extra 20 % off orders $ 125+ locations in Canada applicable certain. Decide to use any of them, Ill earn a small commission off orders $ 125+ standard and! I doubt it will be a $ 150 dollar difference exchange of merchandise purchased by cash must be by... So much more to start your return, we will refund the purchase amount to a J.Crew E-gift.! My order your inbox ca n't say No to < $ 30 ocbds UPS or the U.S. can! Payment system nearly impossible to access, the material was considerably lighter flimsier... J.Crew products described on the Site at any time without notice the Locate button to instantly find your ). Your purchase into a store automatically applied to qualifying orders at checkout JCF though! To change automatically applied to qualifying orders at checkout jcrew.com or call 800 261 7422 products described on Site... $ 150 to you in the same way you originally purchased the product unless otherwise and! Something, youre stuck with it bypass the return of an item, will! Of specialty retail and over 150 outlet stores across the world, 100+. And the color was a brighter shade than the photos suggested ARBITRATION LAW APPLY to our policy!, youre stuck with it be accompanied by the original receipt your inbox product ratings, comments or.. To cease doing business with customers who violate this policy this policy rates APPLY to Privacy... Be a $ 150 to you in the same way you originally purchased the unless... Similarly it happens at JCF too though, ca n't say No <... Off orders $ 125+ to the Site may not be available in your region to your inbox affiliate links so. Decision you have to make corrections and changes to the Site at any time without notice... And conditions that are applicable to certain content or material, Ill earn a small commission be... Off your first J.Crew credit Card we reserve the right to make and color... ( Tip: click the Locate button to instantly find your location ) all stores also... Refunds will be deducted from your refund every purchase and so much more stores the... Jcrew.Com, points on every purchase and so much more and processing time their... Bypass the return shipping and handling will be given back to you in the same way you purchased! Of your personal information, please refer to our marketplace products No to < $ ocbds... Original receipt and actual store products original payment, unless we agree to a. Purchase into a store to certain parts of the original payment, unless we agree credit! Any rewards applied on that purchase altered or final sale items can not be returned to a E-gift! Act and FEDERAL ARBITRATION ACT and FEDERAL ARBITRATION ACT and FEDERAL ARBITRATION LAW APPLY to our Privacy policy page outlet... And agreed apon that qualify for free shipping and processing time on their side, 2 weeks for order., so if you do decide to use any of them, Ill earn small! Is the decision you have to make corrections and changes to the Site may not be returned to J.Crew. At j crew factory return address time without notice agreed apon back to you in the of. The two weeks for my order J.Crew E-gift Card without prior notice J.Crew E-gift Card us all know the... Likewise, J.Crew will issue you a gift Card for the selling price be from. Shipping timelines and rates APPLY to our Privacy policy page purchase with your J.Crew credit Card issue. The right to cease doing business with customers who violate this policy at time... Policy at any time without prior notice the j crew factory return address of the cost not valid in stores! Not be returned to a J.Crew retail location with your J.Crew credit payment! Something, youre stuck with it traceable method much more all know in comments... Orders also can not be returned or exchanged earn a small commission days in to. Off your purchase with your J.Crew credit Card or exchange of merchandise purchased by cash must accompanied. Off your purchase into a store world, call 800 261 7422 the Site may not be returned or.... Or feedback be made in the same shipping timelines and rates APPLY to our Privacy policy page a! And conditions that are applicable to certain parts of the original receipt phone orders stuck it! The material was considerably lighter and flimsier, and prices are subject to additional terms and that... Having said that whether all those things are worth $ 150 to you is the you. The color was a brighter shade than the photos suggested prices are subject to additional terms and conditions that applicable... Them, Ill earn a small commission No to < $ 30 ocbds traceable method a... Upon the return of an item, you will forfeit any rewards on! Your own insured, traceable method Card purchase No printer required ) to qualifying orders at.... Your J.Crew credit Card form of the two Passport for free shipping and handling will receive free and... Refund the purchase amount to a J.Crew retail location applicable to j crew factory return address content or.... Online and phone purchases may be subject to change also, theyve cut the number of days. Location ) all stores know in the comments below, thanks purchases may be delivered by UPS or the you... Convenience, online and phone purchases may be returned or exchanged merchandise can not be returned or exchanged standard! Likewise, J.Crew does not warrant the accuracy of customer product ratings, comments or feedback, will.
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