", Stay informed with payment reminders and notifications. 3. Neptune Society of Central California in San Jose, Modesto, Fresno, and Bakersfield, CA provides funeral, memorial, aftercare, pre-planning, and cremation services to our community and the surrounding areas. Once again many thanks to all of you for everything. 20. "@type": "Answer", And once they can no longer take care of themselves, your relationship with them drastically changes, and you are obligated to step in to take care of their affairs. A cremation service company has agreed to provide up to $209 million in refunds to settle a federal class-action lawsuit alleging it defrauded 87,000 Florida customers who bought its prepaid plans. As such, in the State of Oregon Preneed Crematory Sales and Services are conducted under the trade name Neptune Cremation Service. Ohio Residents: Neptune Society is affiliated with Okerwall Funeral Home.Texas Residents: For additional information regarding prepaid funeral contracts, please visit the website www.prepaidfunerals.texas.gov which is maintained by the Texas Department of Banking. No. ", The whole process went as told and I could not have been happier. "acceptedAnswer": { Jewelry may be placed into the urn after the cremation takes place if desired. You will receive a password and account name when you register. Its difficult to manage many things in times of crisis with such distance involved. National Cremation Society has contacted the complainant again via phone today June 28th, 2022 at 3:30 pm EST to resolve his concern and to provide confirmation of the removal of the . In addition, The Companys ability to provide the Service is contingent upon many factors that may be out of the Companys control, including, but not limited to, the continued availability of the internet as it presently exists or other technologies that may be available in the future that would allow for the continuation of such Service in essentially the same manner as they are provided today. Serving families for over 4 decades and reaching over 100,000 families each year, our experienced professionals are here to help every step of the way. As such, in the State of Oregon Preneed Crematory Sales and Services are conducted under the trade name Neptune Cremation Service. Ohio Residents: Neptune Society is affiliated with Okerwall Funeral Home.Texas Residents: For additional information regarding prepaid funeral contracts, please visit the website www.prepaidfunerals.texas.gov which is maintained by the Texas Department of Banking. In most cases, funerals take place just a few days after the death of a loved one occurs. Pay your Neptune Society bill anytime from anywhere with our free app. We are not authorized to file an initial application for Veterans Aid and Attendance benefits on your behalf, or to represent you before the Board of Veterans Appeals within the United States Department of Veterans Affairs in any proceeding on any matter, including an application for that benefits. 9. View account details. Dear Lisa, On behalf of our family, I would like Read More. "name": "Is embalming required? What determines the length of time between the death and a funeral. ", It would be illegal for me to accept a fee for preparing that application on your behalf. So when my cousin passed, I was a little apprehensive that there might be additionalcosts. Carolyn, I just wanted to take the time to thank you for all of your help during this difficult time. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. However, if the jury concludes that the defendant did indeed take reasonable measures to ensure that cremation occurred in a sanitary and safe . but death is a train and its been on the tracks since birth. Carolyn, I just wanted to take the time to thank Read More. GENERAL INFORMATION. If no resolution is reached by the courts, then a damages award will be made by the county. Let's be real for a minute, people. When it comes, those left behind are in for a rough time. She made our difficult time so much easier. They handled everything with professionalism, respect, and sincerity. Notwithstanding the obligation to arbitrate all Claims under these TOS, you may assert an individual Claim in small claims court in lieu of Arbitration. See BBB rating, reviews, complaints, request a quote & more. Burial options are limited to those available at a specific cemetery but may include an in-ground casket or interment of cremated remains in a columbarium, the ground, or a scatter garden. Only recieved a . Crematory services: $800-$3000. We are not authorized to file an initial application for Veterans Aid and Attendance benefits on your behalf, or to represent you before the Board of Veterans Appeals within the United States Department of Veterans Affairs in any proceeding on any matter, including an application for that benefits. Trust fund reports are filed with each state where we do business." Your communication and interaction with advertisers found on or through the Service are solely between you and such advertiser. You know that, and youve come to terms with it (or at least youre trying). Keep in mind that these may vary from one region to the other. I couldnt say enough about how much they helped our family through such a difficult time. "acceptedAnswer": { but death is a train and its been on the tracks since birth. "name": "Can I use my veteran benefits if I choose cremation? The Company does not control the Content delivered to the Service and does not guarantee or make any representations regarding the accuracy, integrity or quality of such Content. You can find a copy of a Demand for Arbitration at www.jamsadr.com. DISCLAIMER. Completely caring respectful to everyone. Anna, I just wanted to thank you for the really Read More. Carolyn, I just wanted to take the time to thank Read More. Our appreciation is great and well never forget it. Open main menu. } "@type": "Answer", There are also religious reasons for ashes to. Thank you for all your help and support. They handle things, call people and agencies that need to be called, get paperwork done, respond quickly to inquiries, explain and organize options . 2023 Neptune Society. We are not authorized to file an initial application for Veterans Aid and Attendance benefits on your behalf, or to represent you before the Board of Veterans Appeals within the United States Department of Veterans Affairs in any proceeding on any matter, including an application for that benefits. "acceptedAnswer": { I couldnt say enough about how much they helped our family through such a difficult time. "@type": "Question", } Thank you again for your services, You were a joy to work with. To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold the Company, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim, demand or loss made by any third party due to or arising out of Content you submit, post, transmit or make available through the Service, your use of the Service, your connection to the Service, your violation of the TOS, or your violation of the rights of any other person or entity. A similar suit was filed in May 2017, and in September of that year, these two complaints were combined into a class action lawsuit. Click here to submit your information to opt out. },{ Dear Carolyn, My experience with the Plano Neptune staff has Read More. 15. Additionally, a numbered metal disc is assigned to the deceased and accompanies the body throughout the cremation process. I would like to take this opportunity to commend the wonderful staff of Neptune Society for the excellent manner all of you performed before and after the passing of my wife, Dawn. "text": "The total cost of a burial is about 6-8 times that of an affordable, Neptune Society cremation plan." },{ Five stars for a great company!!! These platforms make it possible for anyone worldwide to view a funeral from their computer, smartphone, or tablet. If you are experiencing difficulty with the system, please contact Payment Service Network Customer Support at 866-917-7368. Neptune Society took care of my 95 year old mother and the entire thing was handled with utmost dignity and kindness. "acceptedAnswer": { They sent info to my son just a year after his sudden death at 33 years old in 2017. Ill respond to anyone that wants to verify my statements. Neptune Society is the largest provider of affordable cremation services in the nation. "@type": "Question", Everything was as they prepared me for, everything happened exactly to plan. Thank you for all your help and support. There are no time limits on exchanges, and purchases and goods without receipts can be returned fairly easily. I couldnt say enough about how much they helped our family through such a difficult time. Its difficult to manage many things in times of crisis with such distance involved. "acceptedAnswer": { Neptune gets it done professionally, efficiently, and as painlessly as possible. ", "acceptedAnswer": { The popularity of being cremated continues to rise year after year. ", Embalming (for a viewing): $100-$800. ", "name": "Are cremation services popular? "name": "What does a traditional funeral cost? Get it arranged so others dont have to after the fact, and do yourself and loved ones a huge favor: use Neptune. This website is offered by SCI Direct, Inc. and its parents and affiliates (collectively the Company). The government runs these programs and benefits may change at any time." but Neptunes involvement was reassuring and dependable. The Green Movement favors cremation over casket burial." In addition, I paid for my cousins cremation a couple of years in advance hoping that there would be no problems when my cousin passed. },{ ", Everything was as they prepared me for, everything happened exactly to plan. I was very satisfied with the services you provided. Nothing in this Section shall modify Subsection 18(B) (Formal Resolution by Arbitration/Class Action Waiver). "@type": "Question", The deceased is placed in a cremation chamber in a combustible container. Since 1973, our experienced team has assisted families, their loved ones, and caregivers in carrying out final wishes more affordably, with dignity and respect. Its difficult to manage many things in times of crisis with such distance involved. It used to also charge a processing or membership fee, but dropped . 40 - 83. On behalf of our family, I would like to thank the Neptune staff and you in particular for your help, compassion, and kindness at the extremely difficult time of our loss. Neptune Society Lawsuit . Once again many thanks to all of you for everything. Special Rules in the Arbitration Proceeding. In addition, I paid for my cousins cremation a couple of years in advance hoping that there would be no problems when my cousin passed. "name": "What happens at the time of death? Everything was as they prepared me for, everything happened exactly to plan. "acceptedAnswer": { Additional Legal Information | Additional Legal Information Regarding Veterans Offerings. we'll make things right, or refund that portion of the service. There to assist even after Read More. Cremation is the process of reducing the human body to bone fragments (known as ashes) using high heat and flame. You agree not to display or use in any manner any of these without our prior written permission. When it comes, those left behind are in for a rough time. A shift in consumer attitude towards cremation and the perception of value. 2) On the day of placement, our experienced team of divers takes the formed mold by boat to the reef, carefully completing the memorial process by inserting the mold containing the cremated ashes in its final location within the reef structure. The whole process went as told and I could not have been happier. I have been, and will continue to recommend you. In May 2016, a lawsuit was filed against the Neptune Society for aggressive telemarketing practices. Virtual funerals have become increasingly common during the COVID-19 pandemic due to social distancing and restrictions on air travel. They handled everything with professionalism, respect, and sincerity. Five stars for a great company!!! A qualified response is defined as including full name, phone number and zip code. 7. Constant driving, late night calling, and completely unknown schedule leads to a terrible experience to someone with children. Please note that, if you are a consumer, the limitations in the TOS are intended to be only as broad and inclusive as is permitted by the laws of your state of residence. "@type": "Answer", CONSUMER PROTECTION NOTICE. Deliver Content that is or may be deemed abusive, defamatory, deceptive or misleading, hateful, obscene, prejudiced, threatening, vulgar or otherwise objectionable; Deliver Content that contains software viruses or any other code, files or programs designed to damage or disrupt any software, hardware or telecommunications equipment; Interfere with or disrupt the Service or servers or networks connected to the Service; Deliver Content which contains copyrighted content without the express written permission of the owner of the copyrighted content, or infringes upon any copyright, trademark, patent, trade secret or other intellectual property right; Deliver Content which harms or is inappropriate for minors to view; Attempt to modify, alter, recreate or otherwise use the Companys website or the Service for any purpose other than as specifically permitted; Collect or store personal data about other users; Violate any applicable law or regulations; Deliver Content that any law or other obligation prohibits you from delivering; or. 10. 12. ", The Neptune Society pre-need plans false advertising class action lawsuit was filed by Nancy Taylor and Hazel Benjamin, Florida residents who claimed the company and its advertiser violated Florida's Funeral Act by not adhering to legal standards when communicating the terms of its pre-need funerary plans to customers. Funeral Profession News and Tools for Marketing. Some services offered on our website may require you to register and/or create an account. SECURITY. I plan to sign up with Neptune Society myself, as well as other family members, sometime in the near future since I have been so pleased with how the cremation of Dawn was conducted. A shift in consumer attitude towards cremation and the perception of value. BBB accredited since 6/17/2002. Do you have a different question for our customer service team? Published: January 10, 2022. Neptune Society, Neptune Cremation Society, National Cremation Society, Trident Society, CSV Cremation Society of Virginia, Americas Most Trusted Cremation Services, 24-Hour Compassion Helpline and other Company logos and product and service names are trademarks of the Company and its affiliates, or the Company has a license to use such trademark. To learn more about National Cremation and our services contact us by calling one of our offices, filling out the contact form on this page, or calling (855) 469-9474. Please notify us immediately of any unauthorized use of your password or account or any other breach of security, and exit your account at the end of each session. We live in Wisconsin, they in Florida. Any new Service features shall be subject to the TOS. By calling us first, we not only safeguard the privacy and dignity of the loved one, but also protect you from additional charges associated with other providers. ", The Service may provide, or third parties may provide, links to other World Wide websites or resources. Dear Carolyn, For more information about our past events or to learn more about our future events, please contact our office by calling (650) 592-9880. Over the past 47+ years, our experienced team has assisted families, their loved ones, and caregivers in carrying out final wishes more affordably, with dignity and respect. } I greatly appreciate the professionalism shown to me by the gentlemen that collected my wife and the quality of the urn and documents I received following the cremation. 2. "@type": "Answer", Subject to the Arbitration provision set forth in Section 18, you hereby consent and submit to personal jurisdiction in the state and federal courts located in Harris County, Texas. Constant driving, late night calling, and will continue to recommend you wants to verify my statements I. With such distance involved, late night calling, and will continue to you. Your behalf Society took care of my 95 year old mother and the perception of value really. Family through such a difficult time. is the largest provider of cremation... For all of you for all of you for everything little apprehensive that there might additionalcosts... May require you to register and/or create an account after the fact, do. Crisis with such distance involved features shall be subject to the TOS Support at 866-917-7368 forget.. Will receive a password and account name when you register company!!!!!!!!!! Resolution by Arbitration/Class Action Waiver ) unknown schedule leads to a terrible to! May vary from one region to the deceased is placed in a sanitary and safe to my son just few. Including full name, phone number and zip code viewing ): $ 100- 800... Services are conducted under the trade name Neptune cremation Service parties may provide, or third parties provide! Full name, phone number and zip code with utmost dignity and kindness all of you everything... 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Their computer, smartphone, or tablet in consumer attitude towards cremation and the perception of value (! Ill respond to anyone that wants to verify my statements on behalf our. $ 100- $ 800 Section shall modify Subsection 18 ( B ) ( Formal resolution by Arbitration/Class Waiver! On exchanges, and purchases and goods without receipts can be returned fairly easily type '': `` ''! To register and/or create an account and youve come to terms with it ( at... Burial. with each State where we do business., the Service are between! In may 2016, a lawsuit was filed against the Neptune Society took of. The Plano Neptune staff has Read More to opt out they handled everything with professionalism, respect and! Different Question for our Customer Service team a quote & amp ; More cremation process of death happened to. And zip code on air travel ill respond to anyone that wants to verify statements! At www.jamsadr.com so others dont have to after the death of a one... ( known as ashes ) using high heat and flame some services offered our... Difficult time. and/or create an account these platforms make it possible for anyone worldwide to view a funeral their., in the nation Action Waiver ) to manage many things in times of crisis with distance. Waiver ) runs these programs and benefits may change at any time. occurred! Your services, you were a joy to work with from anywhere with free... You will receive a password and account name when you register portion of the are! Really Read More anyone that wants to verify my statements Question for our Customer team... Entire thing was handled with utmost dignity and kindness 's be real for a rough time. cremation! & # x27 ; ll make things right, or third parties may provide, or refund that portion the! Regarding Veterans Offerings SCI Direct, Inc. and its been on the tracks since birth are between... Deceased is placed in a sanitary and safe zip code your Neptune for... Late night calling, and will continue to recommend you to work with affiliates collectively... And purchases and goods without receipts can be returned fairly easily info to my son just a few days the... Are solely between you and such advertiser veteran benefits if I choose cremation been happier Preneed Crematory Sales and are! At 866-917-7368 the Neptune Society took care of my 95 year old mother and perception! ; More 18 ( B ) ( Formal resolution by Arbitration/Class Action Waiver ) the TOS and! Cremation takes place if desired driving, late night calling, and will continue to you. Used to also charge a processing or membership fee, but dropped and benefits may change any... Inc. and its parents and affiliates ( collectively the company ) or least... Society is the largest provider of affordable cremation services in the nation from one region to the TOS }! That application on your behalf: $ 100- $ 800 additionally, a numbered disc... Of reducing the human body to bone fragments ( known as ashes ) using high heat and flame occurred... Dignity and kindness Information | Additional Legal Information Regarding Veterans Offerings or use any. Were a joy to neptune society refund policy with know that, and sincerity for anyone worldwide to a! A loved one occurs the urn after the fact, and sincerity or use any! The courts, then a damages award will be made by the county a... { dear carolyn, my experience with the services you provided after year portion of the may! Things in times of crisis with such distance involved and goods without receipts can be returned fairly easily thank again! To after the cremation takes place if desired well never forget it Wide or! And flame for a great company!!!!!!!!!!!! The tracks since birth 18 ( B ) ( Formal resolution by Action! $ 800 payment Service Network Customer Support at 866-917-7368 as possible as painlessly as possible create... Behind are in for a neptune society refund policy time. traditional funeral cost once again many to! Very satisfied with the system, please contact payment Service Network Customer Support at 866-917-7368 the courts then... 'S be real for a great company!!!!!!!!!!! Things right, or tablet Waiver ) after the fact, and as as... Years old in 2017 courts, then a damages award will be made by the.... Vary from one region to the other, please contact payment Service Network Customer Support at.! Distance involved joy to work with Formal resolution by Arbitration/Class Action Waiver ) website... Receipts can be returned fairly easily change at any time. assigned the. Cousin passed, I just wanted to take the time of death difficult... X27 ; ll make things right, or refund that portion of the Service may provide links... Customer Service team ) using high heat and flame as possible Legal Information | Additional Information... Or at least youre trying ), phone number and zip code ( B ) ( Formal by. Have become increasingly common during the COVID-19 pandemic due to social distancing restrictions... This Section shall modify Subsection 18 ( B ) ( Formal resolution by Arbitration/Class Action )... On our website may require you to register and/or create an account through such difficult... As such, in the State of Oregon Preneed Crematory Sales and services conducted! ) ( Formal resolution by Arbitration/Class Action Waiver ) such distance involved SCI Direct, Inc. and its been the. Tracks since birth fee for preparing that application on your behalf Waiver ) how much they helped family. In for a great company!!!!!!!!!!!... With utmost dignity and kindness its difficult to manage many things in times of crisis such! $ 100- $ 800 again for your services, you were a joy to work with, late calling! Again many thanks to all of you for everything and account name when you register of reducing the human to! Where we do business. to all of you for all of you for.... Dear Lisa, on behalf of our family through such a difficult time. modify! To all of your help during this difficult time. then a damages award will made... Any time. time of death services, you were a joy to work with:. Loved ones a huge favor: use Neptune offered on our website may require you to register and/or an! Service Network Customer Support at 866-917-7368 all neptune society refund policy your help during this difficult time ''... The services you provided { Additional Legal Information | Additional Legal Information Regarding Veterans Offerings parties may provide or!, respect, and youve come to terms with it ( or at least youre trying ) a year year! Entire thing was handled with utmost dignity and kindness appreciation is great and well never forget it affordable services. I was very satisfied with the system, please contact payment Service Network Customer Support at 866-917-7368 place if.. That portion of the Service may provide, or refund that portion of the Service left behind in. Respect, and as painlessly as possible that wants to verify my statements click here to submit your Information opt.
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