Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. Additionally, claimants who did not report mental health conditions were more likely to agree that the assessor listened to them and understood them (81 per cent) than those with mental health conditions (74 per cent). Nearly two thirds of claimants across both surveys (PIP- 63 per cent, WCA - 65 per cent) were aware that they could have a third person present on the call for support. As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). After taking assessment outcome into account there were no statistically significant differences in claimants preferences by age, gender, previous experience of face-to-face assessments or health conditions. Over three out of four (78 per cent) also agreed that the assessor listened to them and made sure they understood what the claimant was saying. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). 25p per mile) to help towards fuel. Over four out of five (83 per cent) of these claimants found it helpful. Before attending your PIP assessment, there are several things you should consider to help you prepare. Those that were not comfortable with a video assessment tended to dislike video calls, not want to be on camera, felt it would make them nervous or anxious or did not know how to use the technology. You are most welcome to join today! Physical and mental examination: If required, and with your consent, they will conduct a brief physical and You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. Claimants who had previous experience of a face-to-face assessment had a 24 per cent predicted probability of preferring a face-to-face assessment, compared to 31 per cent for a claimant with no experience. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Discussion or interview and questions: The Health Professional will ask you questions about how your mental health concern impacts your daily life. Over four in ten (44 per cent of) claimants said that a face-to-face assessment facilitates the communication with the assessor, while almost three in ten (27 per cent) said that this type of assessment makes it easier for them to build rapport with the assessor. 30 September 2020 at 8:04AM in Disability money matters. Those with unplanned and planned intervention were in the middle (44 per cent and 55 per cent respectively). We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. This allows us to adjust our estimate of the relationship between our variable of interest and a respondents channel preference to ensure that this relationship is not driven by differences in the other variables included in the model. Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. The youngest group of male claimants (under 35 years old) were as likely to have a predicted probability of favouring a face-to-face assessment (46 per cent) as telephone (47 per cent). Dont worry we wont send you spam or share your email address with anyone. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. You are currently in the en section of the site. You can ask for an adjustment of your appointment date for your PIP assessment with questions on mental health by calling your assessment provider using the contact number in the appointment letter. The healthcare professional to be a specialist in mental health. Again, claimants who went on to say they preferred face-to-face assessments compared to telephone and those not placed in the LCWRA group were less likely to agree that they were able to explain how their condition affects them (86 per cent and 91 per cent respectively). Claimants who had gone on to be placed in the LCWRA group and those undergoing a reassessment were more likely to have sought support. Those with a mental health condition were significantly less likely to state a preference for video. The most common issues reported were difficulties hearing the assessor (6 per cent), difficulties with the assessor hearing the claimant (4 per cent), problems with the signal (4 per cent) and the line cutting out (4 per cent). For the most commonly requested adjustment of having breaks, the assessment provider was able to make the adjustment in 93 per cent of cases. Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Claimants who reported having a mental health condition had a higher predicted probability of preferring a telephone appointment (66 per cent) than those who did not report a mental health condition (60 per cent). Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. This document/publication is also available on our website. The threshold was set at the 95 per cent level of statistical significance, meaning we can be 95 per cent sure that any difference we find in the survey data represents a difference in the claimant population. Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). Unweighted base: only claimants who are uncomfortable with video assessments (n=454). Three per cent of claimants reported the call disconnecting/line cutting out. How are gambling and mental health conditions linked? This report is based on data from two telephone surveys conducted between July and October 2020. Ask for the assessor to be the same gender as you. Helping you understand, manage & improve your mental health and money issues. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. When asked, more than half (56 per cent) of claimants said they would feel comfortable or very comfortable having a video assessment should these be available in the future. Higher satisfaction levels were expressed by those who were placed in the LCWRA group (97 per cent compared to 86 per cent of those awaiting further assessment), those who preferred to have telephone assessments (97 per cent) and those who said they had mobility issues (96 per cent). So for example we can estimate the impact of PIP award on channel choice independent of co-factors such as age and health. Two thirds (66 per cent) of claimants undergoing work capability telephone assessments were making a new claim while the remainder were taking part in a reassessment. The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. In these models, the claimants PIP assessment outcome remained a significant predictor of channel preference even after controlling for all the other variables in the model. The appointment set for you is usually in a span of 7 days away. We also use cookies set by other sites to help us deliver content from their services. Hopefully you will be "lucky" Those with mental health conditions were more likely to say they found telephone assessments less stressful (54 per cent, compared with 36 per cent of those without mental health conditions). As with the regression analysis above for the two-way channel preference, only the assessment outcome was found to be a significant predictor of claimants preference for telephone or for face-to-face assessments. Previous experience of face-to-face assessments did not have a significant effect on the likelihood of preferring a telephone or video assessment. Either before or after your assessment, you should ask the receptionist at the assessment centre for a travel expenses claim form and pre-paid self-addressed envelope. The data was weighted to be representative of age, gender, type of assessment and assessment provider. Other reasons mentioned included the assessment lacking face-to-face contact (24 per cent), questions not being tailored or relevant to the health condition (21 per cent) or generally finding the assessment uncomfortable or emotional (19 per cent). For example, 24 per cent of those with a mobility condition, and 27 per cent of those with a mental health condition, had someone supporting them during the assessment (compared to 18 per cent of those without mobility and 20 per cent of those without mental health conditions). Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. Those who had their PIP claim awarded and those with an unknown outcome were more likely to agree that they were able to explain how their condition affects them than those who had their claim disallowed (87 per cent and 81 per cent respectively, compared to 58 per cent). Or do you need another person, guide dog or specialist aid to help you get there?YesNoSometimes. Views expressed in this report are not necessarily those of the Department for Work The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. As described above for the two-way preference, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels (compared to preference for the other alternate assessment channels or having no preference). The remainder were placed in a group awaiting a further assessment via face-to-face (to take place once the COVID-19 easements allowed) to confirm whether they were able to undertake some work-related activities. Cent respectively ) telephone surveys conducted between July and October 2020 questions: the health Professional will ask questions. 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