All rights reserved. See if Optimum is down or having service issues today. If this does not help, pleasemessage us. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Find out when service will be restored. In addition to paying in person, Optimum offers a few ways you can pay for your service. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. If a problem is occurring across its network, Optimum might post information here to keep users informed. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. I've tried to make her switch for years but you finally convinced her. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Is your internet out? Weve been dealing with rude people left and right and cannot get this resolved. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. 2,000. If the problem is in viewing your TV shows, try rebooting your cable box. Optimum equipment. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Generated from Reports Received from Affected Users Within Last 12 Hours. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. It is not you, it is me. Why not let DoNotPay handle your claim on your behalf? Ran a bandwidth stream test and yeah man, it's more of the same. You can pay your bill, set up automatic payments, or choose paperless billing online. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Report a Problem. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Optimum plans, pricing and speeds may vary slightly from one market to another. Go to the Outage Refunds product on DoNotPay. Are you currently in need of any assistance? This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Moreover, reports on Downdetector also confirm the same. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Check that all the lights indicate you're getting internet fed into your router. How do ya like that? The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. We have helped over 300,000 people with their problems. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. We strongly recommend that you upgrade to a more current browser. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Try visiting the following official links: Hello Marc! Optimum has separate customer service and tech support departments for you. By using this site, you agree to its use of cookies. Also add the names of any witnesses who can attest to your losses if possible. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Search Twitter for #optimumdown. An outage is declared when the number of reports exceeds the baseline, represented by the red line. The most recent Optimum outage reports came from the following cities: Once you sign in, go to Support and click Service status/Check your service status here. @optimum let's break up. All of the downloads are safe from the vendor's official website. How to Get Compensation for an Optimum Internet Outage. On my way to MWC in Barcelona. Internet down - 50 %. Indicate when the Optimum outage started and how long it lasted. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Try visiting the following official links: Hello Marc! It is not you, it is me. I am terribly sorry to hear that you are without service at this time. I like to always be up to date on the latest news in the industry and write about it. Having problems? Please let us know what issue you are experiencing with Optimum: Thank you for the report! At the moment, we haven't detected any problems at Optimum. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Invalid password, please complete all fields. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. More specifically, they are unable to login using their credentials. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. @OptimumHelp You aren't here to help. Today they made her cry and this weekend we cut the cord! There could even be connection issues between your home or business and the nearest utility pole. Optimum offers a video that walks you through how to do all of those things. Furthermore, the issue is also reflected on the Down Detector platform: In the last three months, how would you rate Optimum? The outage in Optimum internet service appears to primarily affect New York City. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If so, please DM the full name and address associated with the account. We are currently working to resolve this as quickly as possible. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Problems in the last 24 hours in Menlo Park, California. Realtime status of outages and problems with service providers. Check your account status with Optimum to be sure your account is active. @optimum let's break up. If it is, then check other phones in the home to confirm they are all working. Find out what is going on. {{#query}}Nothing found for query "{{query}}"{{/query}}. Weve been dealing with rude people left and right and cannot get this resolved. Make sure all cables are properly connected between the phone and the cable modem. From there, you can view or pay your bill. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Hello, business owner! Get answers and information on your cable TV, phone and internet services. Why not let DoNotPay handle your claim on your behalf? Verify your account information. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Invalid password, please complete all fields. Internet speed issues - 13 %. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Sign In. Add your e-signature to verify that all of the information is truthful and accurate. Count to 5, then plug it back in. Without power to your home, your Optimum service will not work. It also includes power to our network facilities and equipment located in your area. But of course that customer service option is available 24 hours a day. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Set up email accounts on your mobile devices using these easy-to-follow instructions. The most recent Optimum outage reports came from the following cities: Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Check the settings on important communication channels. If so, please DM the full name and address associated with the account. 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However, they didnt provide any ETA for the fix. iPhone v. Android: Which Is Best For You? All rights reserved. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Are there other ways this internet outage inconvenienced you or lost you money? See if Optimum is available for your home. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. How do I troubleshoot my Internet connection? Frustrations? Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. Reports in last 20 minutes. Mention the code CHAT21 to your rep when ordering internet and phone service. 0. 2,000. My 70+ year old mother has been a loyal @optimum customer forever. $180. Optimum may already be working to resolve the issue. Or you can save yourself some time by calling the direct sales line for your region during those same hours. 1. Please try again later. Advertisement. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Having problems? {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Problems in the last 24 hours in Murphysboro, Illinois. Make sure your devices are charged and have your, 2. To the surprise of many, the outage was not a common . I've tried to make her switch for years but you finally convinced her. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. If it's just one phone, then you'll need to narrow things down further. The fix vary slightly from one market to another Borough is well aware of situation. 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