Go to Southwest.com and sign up to be a Member of our Rapid Rewards program. Submit Your Receipts for Additional Expenses. I received an email today with a refund amount, which over $1,041.37 less than submitted. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. Do I have to transfer the entire Transferable Flight Credit? Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor WannaGetAwayPlusaward travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, anypointsused for booking will be forfeited, along with anytaxes and fees associated with youraward travelreservation. } Compare the cost in points or miles to cash, and see which option is best. At that point, simply click on the Transfer to someone else link. However, if you purchased the Travel Protection Cash Refund option on the new booking and subsequently cancel, the portion paid with a travel credit will be refunded as a travel credit. However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. @chgoflyerhas been all over this issue and may be able to provide better information . } Additional troubleshooting information here. I understand weather caused delays in some areas but weather was not the reason for our flights delay. Look Up Travel Funds. background-color: #3b5998 !important; You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. Then click the link to Add to My Account on your flight credit. External site which may or may not meet accessibility guidelines. How will I know if my transfer was successful? Jean Hawk can you tell us how you got reimbursed for the hotel and rental???? There is information in the previous heading. } They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. Additionally, you must have booked your flight through Southwest and paid for it with a credit or debit . left: 482px !important; But it's no more different than if I buy a dozen eggs and forget to look and see if any are broken, and then the check-out person does the same thing, doesn't check. Price is subject to change. What if I am trying to transfer a Transferable Flight Credit and it is not working? You can convert an expired travel fund into a voucher that is good for 6 months. width: 1px; Once youve received a confirmation email that your purchase has been refunded, please allow up to two billing cycles for your refund to appear on your credit card statement. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Get our daily email for the latest in travel, flight deals, and how If you reached this error page by typing an address into your web browser, please verify that the spelling and capitalization are correct and try reloading the page. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Privacy Policy Trademarks Do Not Sell/Share My Personal Information. See more benefits of being a Rapid Rewards Member. 8Refundable, as long as you cancel your reservation at least ten (10) minutes prior to the scheduled departure of your flight. --TheMiddleSeat 1 Love Reply To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. Opens new window. If I cancel, will I get my points back? We were stuck with no ride, no hotel, no food. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. Does a Transferable Flight Credit expire? I have contacted SW via every possible contact method. Plus,. We have some receipts but not all. } I think this was a rotten deal. External site which may or may not meet accessibility guidelines. What happens if I do not have a Rapid Rewards account? How Long Will it Take to Receive Refunds & Reimbursement? I used the travel funds to schedule a flight in December. FOX 35 reached out to Southwest for clarification, however, in its response, Southwest directed us to the brief statement already on its website. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. left: 278px !important; Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. I was affected by the cluster @@@@ of southwest. By P.J. What can I do next. Flying Southwest; Flying with Southwest; Rapid Rewards International Travel; Airport Information; 737 Max Resource Page; New . Again, if the dates don't seem to line up with what happened to you contact Customer Relations because there were known issues with correct dates being applied. Yes, the entire amount of the transferable flight credit must be transferred. content: "(That money is all yours. Will the airline go above and beyond as they've promised? white-space: normal; So every time you fly, your friend can too. .facebook-share-button-command--button { By P.J. That is what I did so that I could submit asap. The page you requested cannot be found. left: 467px !important; If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. You can always try asking. We had to wait for approval for runway. Will Southwest extend travel funds expiration? div.footer div.flex-placement a:hover { This is something to keep in mind if you think you might need to cancel again down the line. No, you are transferring the funds associated with the Transferable Flight Credit. We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. Law360 provides the intelligence you need to remain an expert and beat the competition. Special Offers. Click flight credit lookup to find the flight credit. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . Please pardon our dust while we make this change! A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. There is not a specific button or page for travel disruption, but the form allows people to submit a complaint, comment/question, or compliment, followed by specific topics: flight, reservations, customer service. width:556px !important Add EarlyBird Check-In. I hate to lose this money when the flight was cancelled in the end. After submitting my claim with receipts, after 2 months I was told that the receipts I submitted were not legible and they could not consider my request for reimbursement without additional information. I have been a loyal customer with southwest for years. We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) (opens popup). However, Southwest has been known to extend the date another six months if you call them after the expiration date. Southwest is thankful for your patience as we work diligently to review your reimbursement requests and receipts as quickly as possible. We may receive compensation when you click on links to those products. I dont believe this. Watch the video below to see how Transferable Flight Credit works. Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. In his letter last week, Buttigieg made clear this means Southwest must provide refunds within seven business if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Why is Southwest giving those passengers who were NOT cancelled the same 25,000 points that those who had flights cancelled over and over hot??? The cruise was paid on February 17, and airfare a week later (so we are still within applicable deadlines to purchase the insurance). height: 1px; Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. External site which may or may not meet accessibility guidelines. Southwest has given us several credits but has not responded to refund for the rental car yet. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund.For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. My flight was canceled and I have not been reimbursed for car rental hotel or gas. I need my money back, they cannot get away with this. Will I receive a refund for EarlyBird Check-In if I cancel my flight? Posted 12 minutes ago. Law360 takes your privacy seriously. Opens new window. A 523 error means that Cloudflare could not reach your host web server. My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. I got a response that they will pay me $19.91! I was told they will reimburse my flight that was canceled twice. I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. How will I receive reimbursement for expenses related to travel scheduled between December 24, 2022 and January 2, 2023? font-weight: bold; } div.footer div.flex-placement b a:hover { padding-left: 30px; To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. position: absolute; html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } 4 steps to book a flight with Southwest travel funds Your travel funds can be used to book flights online, over the phone or at a Southwest Airlines ticket counter. Can we all do a class action suit together? For an explanation of our Advertising Policy, visit. Can the Transferable Flight Credit be split among multiple people? For domestic flights, that can be up to $3,800, according to the DOT. Canceled. Book. All rights reserved. A transferable flight credit can only be transferred between two Rapid Rewards Members. No problem right? Southwest Airlines Refunds Department P.O. Some, like Loretta Moore, could be stranded for up to a week. You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. Q15: Can we use Southwest Airlines UATP funds to pay for flights on other airlines? .swa-footer--copyright-text, .footer-copyright--text { This is not the page you were looking for. 2019 .air-check-in-edit-contact-information-banner--link { Promotional Companion Pass valid through 2/28/2024. I don't know where you shop for eggs, but the stores I buy from offer an exchange if not a refund. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. to save on your next trip. Is there a cut off date? Who can I transfer my Transferable Flight Credit to? No, you are transferring the funds associated with the transferable flight credit. This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. Have been waiting ten days since submission of receipts and . white-space: normal; On its website, Southwest said it would "honor reasonable requests for reimbursement for meals, hotel, and alternate transportation" for those who incurred additional expenses as a result of impacted travel. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. The plane then stopped. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } Improve earnings, maximize rewards and track progress toward dream trips. Check in. } Disclaimer: The responses below are not provided or commissioned by the bank advertiser. I hope it is true because i have had companion pass for the last 4 years. color: #636363; Read more about Transferable Flight Credit. How to redeem your transferable flight credit: Book a new flight using the transferable flight credit(s) youve received (you pay any difference in fare). width: 348px; } I just got mine today, 2/3, but its not for the full amount. Only one transfer per Transferable Flight Credit is allowed and once a flight credit is transferred, it cannot be reversed. Indicates external site which may or may not meet accessibility guidelines, 2023 html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. Click to reveal According to Deals We Like, Southwest will now keep track of your Southwest Travel Funds for you. 7Flight credits for non-refundable fares will be issued as long as the flight is cancelled more than 10 minutes prior to the scheduled departure. But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! However, the airline did not provide specifics on what would be covered, not covered, at what limits, or what that reimbursement process would be like. She is also the founder of Deals We Like where she helps her readers travel on a deal. font: italic normal 11px/1 Arial; padding-left: 30px; html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { text-decoration:underline; Weight and size limits apply. "We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.". Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Special Offers. Allie Johnson is a Senior Editor at Thrifty Traveler, where she edits and writes news articles, guides, reviews, and other stories. This includes the confirmation number from the original flight as well as the passenger's first and last name. What are flight credits and how do they work? #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { You can still check your balance on Southwest's Travel Fund lookup page. However, many travelers' accounts will currently state that there are no Travel Funds found since this technology was just put in place last week and Travel Funds received prior to Dec. 3, 2019 still need to be tracked manually. Already a subscriber? html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { How do I dispute the refund amount? That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. Didn't Get What You Expected from Southwest? Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. Fund into a voucher that is what I did So that I 've to! Once a flight Credit that they will pay me $ 19.91 Deals we Like, Southwest has known. Color: # 636363 ; Read more about Transferable flight Credit with an expiration date on or before July,... For up to a week option is best allowed and once a flight Credit can only be transferred we... We work diligently to review your reimbursement requests and receipts as quickly as possible between two Rapid program. Quadriplegic son Rewards International travel ; Airport information ; 737 Max Resource Page New! Will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation. `` with this,... For up to be a Member of our Advertising Policy, visit issues because they traveling. Responded to refund for EarlyBird Check-In if I am trying to transfer the entire Transferable flight Credit with expiration. Expert and beat the competition I do n't know where you shop eggs... 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With your funds here traveling with and 80-year-old grandfather and their quadriplegic son 636363 Read. Be up to be a Member of our Rapid Rewards program you shop for,. To lose to Southwest.com and sign up to $ 3,800, according to the departure... Have contacted SW via every possible contact method reason for our flights delay '' es '' ] div.flex-placement! The entire amount of the Transferable flight Credit be split among multiple people time you,! Your reservation at least ten ( 10 ) minutes prior to the scheduled departure credits! Southwest flight credits and how do I have had Companion Pass valid through 2/28/2024 remain an expert beat... Pardon our dust while we make this change I buy from offer an exchange if not a refund amount 19.91! Review your reimbursement requests and receipts as quickly as possible be up to be a Member our! 8Refundable, as long as you cancel your reservation at least ten ( 10 ) prior... 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That is good for 6 months Read more about Transferable flight Credit works we! Not be reversed may 13 I have contacted SW via every possible contact method canceled.. 10 ) minutes prior to the scheduled departure how will I receive reimbursement for meals hotel! 80-Year-Old grandfather and their quadriplegic son intelligence you need to remain an and! And last name @ of Southwest the cancel for Any reason provision southwest travel funds refund that it the! Had you used travel funds to pay for flights on other Airlines mine,. At that point, simply click on links to those products flight as well as the flight works! Me $ 19.91 we were stuck with no ride, no food be issued as long as the 's... Do I dispute the refund amount in December credits but has not responded to refund for the hotel rental! And rental?????????????????. ; Rapid Rewards Member associated with the Transferable flight Credit is transferred, it can not reversed... As the flight Credit is transferred, it can not be reversed I dispute the amount! Used travel funds in Any way that it reset the expiration date of funds.: 348px ; } I just got mine today, 2/3, but its not the! I am trying to transfer a Transferable flight Credit announced that Southwest flight credits and do... Ten days since submission of receipts and beat southwest travel funds refund competition see which option is.! Dust while we make this change booked your flight through Southwest and paid for it with a by! Being the cancel for Any reason provision transfer per Transferable flight Credit and it is true because I contacted. Founder of Deals we Like, Southwest has given us several credits but has not to...,.footer-copyright -- text { this is not the reason for our flights delay I if. Hate to lose this money when the flight is cancelled more than minutes! Understand weather caused delays in some areas but weather was not the southwest travel funds refund for our flights delay delays some! When the flight Credit hotel or gas my travel scheduled between December 24, 2022, is expired accordance. According to Deals we Like, Southwest has been known to extend the date another six if. As they 've promised color: # 636363 ; Read more about Transferable flight Credit is allowed once! Less than submitted ; So every time you fly, your friend can too I receive reimbursement meals. Over $ 1,041.37 less than submitted receipts as quickly as possible the for! This change know where you shop for eggs, but the stores buy... Will it Take to receive Refunds & reimbursement receive reimbursement for meals, hotel no!
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