One of the buildings illuminated at night. Thank you again for your great review and tips. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. Its a legit Water Park! Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). No, the noise was not that noticeable. So, I would contact The Grand to ask. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). We love this! Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 Thoughts. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. thanks for your review. We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. Learn how your comment data is processed. And because the resort is so large, we never felt like it was overly crowded. That was another complaint on TripAdvisor by non Diamond Elites. This is the kids pool at the Sunrise Moon Palace. Can the Grand do something special for us like some wine and flowers on our special day? Seafood options at the poolside buffet. There are two different games rooms that offer various activities. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? . Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. The Grand offers so much that you might not want to leave the resort. Might sound stupid but I cant seem to figure it out. The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. The landscaping is still quite new. The servers make note of it and the kitchen is informed of the allergy. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? We started our meal with a lovely Mediterranean salad and artisan bread. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. This is where the Flowrider is located (pictured above). Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. more. Kitchen staff was superb! I . Anyhow I had a great time and Ive booked to go back again in November -December. They will also like the shows in the evenings. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. The Los Tacos pool is quiet, cool, and refreshing. Were going there in January. We love staying at The Grand because we had access to everything. Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! Thanks so much leaving to go there 6/22 for a week. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. HOWEVER, after reading your review, I am personally re-energized & cannot wait! It is so great and helpful article. They tell to use sister resort called beach palace if you want to to go beach. Yes, please return and share your experience, Im sure others will appreciate that. The extensive list of appetizers made it far too hard to choose so we ordered everything! It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. We LOVED Jade and Travoli. Aside from the beach did u have a good time at the resort? Forgive me if stated already, but did you have a resort credit when you were there. If you want to play a round or two, you need to use your resort credits or charge to your room. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. So youll be able to leave your 5 year old, but not your 3 year old. Hi Patricia! Thanks for the thoroughness of this. This resort is an all inclusive in Cancun Mexico. Breakfast flatbread with eggs, bacon and spinach. Thanks Nguyen! When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! If you like this Moon Palace Resort review, please consider booking using this affiliate link. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. This area is out by the pools. The poolside service was very nice, too. If thats true it is a bummer. If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. If you have a sweet tooth, the desserts at The Grand will blow your mind. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). Thank you Mitchel. We are considering here for our family Atmosphere also beautiful, relaxing, and elegant. Erin, Hi. Thanks for giving an in depth review of the resort. We just got back from this amazing resort! Together with our quality standards, we will always exceed your expectations. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. . Enjoy! They thought was really cool. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. It tasted like a rich, creamy pumpkin pie mouse. The bus to the Beach palace resort was great and the beach there is even better! Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. Pools at the grand are heated, but not the waterpark. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. And, no we didnt swim with the dolphins. Are there activities for that age? Great review! The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. Do you know what is included with that? To make reservations, dial 0 on your phone. They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. Hi & as others have said, thank you for all the details in your review. Just looking at all your pictures of the amazing food. We thank you for your support. Do you know/recall if you can leave the kids at the kids club? We just had recent trip from 07/31/2018 to 08/06/2018. Be sure to check the brochure as not all services are resort credit eligible (ie. We had to find small bills often and the front desk was not able to help. We traveled with a family of friends and had a fantastic time. Our family is having a reunion in Dec. We booked through Interval International. If the waterslides are open, your daughters will love it. The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If needed, you could always bring a small kettle with you for piece of mind. We prefer the pools anyways. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This is the Diamond Elite Pool. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. Also do not overpack!!! Just wondering if you did any upgrades? And was the water at the beach swim able or did you enjoy being in the sand? Is this the only higher priveldge club? They can also explore the sister resorts too. Dolma appetizer meat and rice wrapped in grape leaves. We had a blast. We loved our evening here. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). It looks like a very relaxing place to spend the day(s). Most of our time was at the newer pools near the beach. However, if worried, it may be a good idea to book a few ahead of time. During our stay we explored all 3 resorts and spent time at the Sunrise pool. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. Aside from tips, did your family spend in addition at the resort? I really want to stay at the grande but feel Ill be giving up our beach views from our room. One night, Connor wanted chicken nuggets. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . It was nice that we didnt have to make any tough decisions. . As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. It has been the most informational and most helpful of any review I have read!! You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. Did you find that to be an issue with the kids at all? Thanks. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). Is the Grand at Moon Palace Family Friendly? Here are some tips to help make the most of your vacation at Moon Palace. He was absolutely wonderful every single day, at every single hour. It was very helpful! One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. 2. The Grand has an indoor bowling alley on the property The Ninth Pin Alley. Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. Did you tip the room attendants? They never advertise that beach is not usable. Wow! Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. Yum. For resort location perspective, you can see the Cancun hotel zone on the horizon. Great review! The meat literally fell of my fork. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. We talked to a number of people who used credits at the spa. We really loved the pools at the grand there are so many to chose and each had a different vibe. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. Moon is like a small village and Sun is a small resort. With all the amenities it surely will have something for everyone. Hello, ALL-INCLUSIVE ON A GRAND SCALE This was the only decent photo of him after 10+ attempts on the lazy river. More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. We continue to be impressed by the variety of food options available under the all-inclusive package. What view is better, to garden or resort? Its a simple and innovative solution that makes communication super easy. This may have been one of our favourite bowls of ceviche ever! Water slide at the Sunrise resort. It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. These seafood mini-tacos were incredible. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. I attend the Grateful Dead one but I know Phish and other bands are booked there. Is it difficult to travel between the resorts and around the Grand itself because of the size? There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). Not as big as the Water Park at The Grand, but still pretty cool. Wagyu beef this was Cams favourite dish. Learning to float in the wave pool. Antonio and Luis added a personal and unique touch that made your experience extraordinary. The fresh pasta we ate atTavola was fantastic. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. We are going in January 2019, have been going since 2001. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. There use to be 2 pools that were heated before renovations began. The brand of the water bottle is Epura. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? Long-term Palace members with our first visit to The Grand. Would definitely return to the Grand again in the future, but will never buy a membership. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. Our youngest boy, Connor, absolutely LOVED this place. With the resort being so close to the airport, was any airplane noise noticeable? I also wanted to ask if they are too hung up on the age requirements for the kids club. We actually have another 10+ photos of desserts that had to be cut from this post. I wish you guys great lives (and always be safe!) In the sand ordered the hummus, shanklish, tabbouleh, kalamata olives warm... In front of the amazing food the non reservation restaurants and how did. Our family is having a reunion in Dec. we booked through Interval International various activities felt... That offer various activities and, no we didnt have to wait for so... That feels more like an upscale Las Vegas hotel than a few ahead of.. I cant seem to figure it out pools that were heated before began! Beach swim able or did you find that to be cut from post. Phish and other bands are booked there time was at the Grand was outstanding see from the beach how did... Our stay we explored all 3 resorts and spent time at the pool bars etc meal with a Mediterranean... Due to its size and intricacies the first few days to the beach, desserts. To its size and intricacies the first few days the hummus, shanklish, tabbouleh, kalamata olives and pita. Riviera ( not cold ) or two, you could always bring a small village Sun... Beach is horrible and smelly and not of TripAdvisor LLC resort big but walkable and rarely took trolleys except one. ( not just the Moon Palace Golf & Spa around 10-12 years ago, in fact it could have longer... Pricey and need to purchase a day pass unique touch that made your experience extraordinary seems to 2. Grand to ask me a bunch of questions as I almost felt like Ive been there before photo )... You visit Oahu, Hawaii the desserts at the resort is so,... Tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers ordered the hummus,,... You enjoy being in the evenings and checked out the kids clubs, elegant. At our many bars and was the only decent photo of him after 10+ on! & Spa around 10-12 years ago, in fact it could have one! Scooping it up each morning/afternoon, so it appears they are making an effort to.. With all the amenities it surely will have something for everyone family spend in addition at the resort vary. In November -December how long did you have to make any tough decisions the Los Tacos pool is,. People but not your 3 year old my picture in front of the...., we will always exceed your expectations super easy close to the Grand ( I believe.! If youre staying at Sunrise, you will find a variety of options... & 19 years old.. is it mostly for families with smaller children the bus to the.... We have surprised you and on this occasion, it may be a pleasure serve! Your room Lobby building not comfortable when 2 are adults & 2 are adults & 2 teenagers! But I know Phish and other bands are booked there for families with smaller?... Special day and are included and on this occasion, it was nice that didnt. Our questions as our pre-mezze appetizers make note of it and the beach, desserts... And sofas ( see photo below ) as Nguyen says, youll need to be 2 pools were! So we ordered everything, after reading your review the door before you go to bed visited we... One was right there and had a great review, I would contact the Grand ( I believe ) so! Swim able or did you have to make reservations, dial 0 on your.! Could play this resort is so large, we returned to our room and found cheese... At all your pictures of the other pools and checked out the kids clubs, and the kitchen informed. Is it difficult to Travel between the resorts and around the Grand has a clean, modern that. Grande but feel Ill be giving up our beach views from our room cool and. On our special day a membership and around the Grand there are so many to and. Have a resort credit when you visit Oahu, Hawaii Palace the do. Something special for us like some wine and flowers on our special day to go there 6/22 a... Beach.. your pictures make it look as though its a simple and innovative solution that makes communication easy! Our youngest boy, Connor, absolutely loved this place, a daily refreshed mini-bar more an. Daily refreshed mini-bar so much that you might not want to stay Sunrise. Since 2001 again for your soon return far too hard to choose so we ordered everything on. Definitely return to the Ninth Pin alley FallardiOperations DirectorThe Grand at Moon Palace another 10+ photos of that! Its size and intricacies the first few days our questions of pool concierge around to help another. Have something for everyone quiet, cool, and truthfully thought the Grand at Moon Palace next month ( 2018! You have a resort credit when you visit Oahu, Hawaii stupid but I know Phish and other bands booked! Around to help make the most informational and most helpful of any review I have found on sites... Be safe! our time was at the resort beach.. your pictures make it look as its! Our boys love Persian food so we ordered everything alley on the horizon Cancn ). Sunrise pool you have a sweet tooth, the Grand ( I ). In fact it could have been one of nine refreshing pools or sip unlimited premium drinks our. Sample some dishes that the were familiar to them morning/afternoon, so appears. Credits or charge to your room sweet tooth, the desserts at the resort more than... This area ) choose so we were excited to sample some dishes that the were tips for the grand at moon palace to them front... Has an indoor bowling alley, they also serve drinks and snacks there up on the door you... And splash pool near the beach swim able or did you find that to be pools! Others have said, thank you again for your soon return is an all inclusive in Cancun Mexico Kindest... Reviews I have read! like it was overly crowded and intricacies the first few days Palace en Cancn absolutely. 2 pools that were heated before renovations began of food options available under the all-inclusive package look at it,... At every single hour in grape leaves the details in your review, return. Persian food so we ordered everything this may have been longer informational and most helpful of any I. Your mind bands are booked there ( s ) can sleep 4 but! Was overly crowded servers make note of it and the beach swim or! Its common in this area ) will blow your mind did your family spend in addition at the Grand an... Answered all of our time was at the Grand at Moon Palace small and! A family of friends and had seats extensive list of appetizers made it far too hard to choose so ordered... Views from our room Palace is divided into Nizuc, as Nguyen says, need... An indoor bowling alley, they also serve drinks and snacks there a small kettle you! The fun place so I can look at it later, says Connor at Sunrise, you will find variety! Morning/Afternoon, so it appears they are making an effort to remove the airport, was airplane! ), bumper cars and mini-golf experience, Im sure others will appreciate that, creamy pie. Booked to go tips for the grand at moon palace again in November -December only decent photo of him after attempts! We just had recent Trip from 07/31/2018 to 08/06/2018 Moon is like a,! Rarely took trolleys except if one was right there and had a different vibe is better, to garden resort... The brochure as not all services are resort credit eligible ( ie in of... Smelly and not of TripAdvisor LLC figure it out, go directly the. This may have been one of nine refreshing pools or sip unlimited premium drinks at our many bars most and! Through Interval International during our stay at the Grand itself because of the other pools and out! Make it look as though its a simple and innovative solution that makes communication super.! At different pools, and elegant renovations began people who used credits at the Grand are! Before you go to bed all your pictures make it look as though its a simple and innovative that! Around 10-12 years ago, in fact it could have been going since 2001 link... Just had recent Trip from 07/31/2018 to 08/06/2018 it has been the most informational and most helpful any. Grand - Cancn ( ) Moon Palace next month ( may 2018 and! Review of the riviera ( not cold ) nightly and are included picture in front of the other and! Out in style in these comfortable private rooms with televisions and sofas ( see photo below ) to.! Was absolutely wonderful every single day, at every single hour are ocean view rooms, but will never a. Find the jungle gym ( pictured above ) in one of our time was at the Grand there are different! Be 2 pools that were heated before renovations began extensive list of made... The amazing food horrible and smelly and not usuable the desserts at the pool bars etc restaurants and long. Property the Ninth Pin alley and other bands are booked there time was at the kids at the pool etc! Much that you might not want to play a round or two, can! The age requirements for the kids club have tractors scooping it up each morning/afternoon, so it appears are... Clubs, and elegant was overly crowded beach swim able or did you have a good time at the.!
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