Business hours
And then I got someone from JEA on the line. Payments made 6 am - 10 pm will post within 30 minutes. Haven't had active service at a residence since 2020 and randomly had a recent 100$ bill. Senda single notification one hour before disconnection. Payments made 7 am - 10 pm will post within 30 minutes. In the event services are reconnected without authorization, we may sever all utilities without notice. notify the account holder by monthly bill, a phone call, and postcard delivered
Something has to help us. We have given customers a grace period allowing time to set up payment arrangements or secure help from community resources. This spring, JEA customers might be paying more for their service, but utility Board members believe customers electricity bills could actually be less by the time the p After an attack on an electric grid in North Carolina, Northeast Florida utility companies say they are fortifying the security around their power grids. Lori Lightfoot becomes the first Chicago mayor in 40 years to lose re-election, Fiery Greece train collision kills 32, injures at least 85, A condition called POTS rose after covid, but patients can't find care, Drones fly deep inside Russia; Putin orders border tightened, Rep. Lauren Boebert Gets Absolutely Schooled By Jamie Raskin Using Trump's Own Words, SoCal storm timeline: More snow, heavier rain expected Wednesday. JEA is not responsible for loss of food during power outages caused by weather-related conditions such as lightning, storms, heat, cold or other acts of nature. Rules and Regulations for Electric Service, Repairs required by JEA to resume or maintain safe operations (noncustomer-related), Depletion of resources/lack of electricity availability, Unforeseen circumstances or events including but not limited to riots, strikes, lockouts, insurrections, acts of federal, state, municipal or other authorities, acts of God, acts of war, terrorism, acts of the public enemy and all other acts beyond the control of JEA. Billing
Accounts with delinquent balances that pre-date March 16th will be disconnected before all others. That means your power, lights, air conditioning and water could be shut off. vary by location. JEA announced starting Aug. 1, it wouldn't disconnect electric and water service if your payments were late, and would waive newly accrued late fees, in order to keep people safe in the summer heat. 2 Payments accepted at Publix stores within JEA service territory 7 days a week including weekends and holidays. Blove, You have a five day grace period after the due date to be considered late on all services. The number of JEA customers who are set to get their power cut off is counted on a daily basis. JEA initially suspended disconnections back in March when the coronavirus outbreak was first spreading to the Jacksonville-area. collection or legal specialty agencies to collect unpaid amounts. A website created by JEA shows 24,223 pending disconnects as of Friday morning. If the JEA employee cannot reach someone at the house, a door hanger will be left signifying we attempted to notify the customer of the pending disconnection. The problem is when the candidate has a "will not do" list that puts more limitations on the position than you would like. Be sure you to research the vendor and the product they are selling so you are fully informed before you ever sign on the dotted line.. Instead, Cami called JEA's Business Support Center and spoke with a representative, who explained shed been the target of a scammer. My meter was changed out July 28th. To contact JEA regarding your account, go to jea.com or contact them at 904-655-6000. JEA will also continue to focus on educating consumers on ways that they can conserve energy to ultimately save money. She said the utility could not disconnect all 24,000 delinquent customers in a single day. JEA has no rate increases scheduled at this time. JEA is a community-owned electric, water and sewer utility in Jacksonville, Florida dedicated to safety, reliability and customer satisfaction. As of June 3, 22,000 accounts are eligible for disconnection (including 974 business accounts). JEA has implemented several COVID-19 specific programs that are in place to minimize the number of potential disconnections. A link has directed you to this review. If you are unsure of a suspicious email, call. infraction to their JEA Credit Score. You pay them every month repeatedly on time & when you have an issue they make you wait. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. terminated and do not pay their final bill. Cox Media Group. JEA has the worst billing department I have ever had to deal with. mortgage, deed or lease information or commercially available consumer credit
JEA says disconnections could start as early as 8 a.m. on . Kyle says JEA wants customers to call 904-665-6000 or go to jea.com to set up a payment program or request assistance. Since that date my water meter has been reading over 2,000 gallons of water a day. Call JEA at 904-665-6000. Violation of Florida Statute 812.14, (trespass and larceny with relation to utilities). How do I know I can trust these reviews about JEA? JEA Medical Alerts are available to customers who need medical equipment at home. JEA customers interested in green power already have that option. Main condition on that is if you haven't sorted out the account details then you'll be left in the dark (literally) until you do. Number of days before service disconnected after due date? Unsubscribe easily. We pay almost a 100 dollars a month in fuel cost on top of the light bill. But I knew I had just paid the bill.. Ability to pay depends on customer service desk hours at each
But after the public utility got over 27,000 phone calls about the disconnecting of utilities this morning, it decided not to. While disconnects will continue, so will high bills, according to JEA's rate page. JEAs SolarSmart program, residents can opt to have a percentage of their energy generated by local solar farms without installing solar panels on their home or paying additional fees to third-party, out-of-state companies.Learn more about SolarSmart. Worst customer service ever. may refuse or discontinue service for failure to settle, in full, all prior
Last week those counts amounted to more than 39,000 customers. Generallya non-payment process will start 23 days after the initial due date. ConsumerAffairs is not a government agency. JEAs PR team reached out to Action News Jax and stated, We have 3,857 traditional accounts pending disconnect for non-payment during the remainder of this week.. Adelaide. Delete any emails from utilities with whom youre not a customer, and do not respond to suspicious emails. JEA has also changed the deposit return timeframe from 24 months to 12 months for residential customers with a good payment history. Sign up to receive our free weekly newsletter. We try to be as flexible as possible. For more information visit JEA.com/assistance . The caller had the customers social security number and other pertinent account information. The Jacksonville Jewish family and Community Services is . We will not notify the credit bureau if you satisfy the final bill
received while on a payment extension, we may disconnect service. In the meantime, if you need help paying your JEA bill, theres an interest free plan where you can pay your bills over a 9-month period of debt. Cami and her husband John own two Auto Spot car repair shops in Jacksonville. through the Office of the General Counsel, City of Jacksonville, or designated
This site will not function properly without JavaScript enabled. If the disconnection is due to a second rejected payment within a nine-month period, the Customer will be required to make all payments for services by cash or certified funds for a minimum of nine months. What as consumers can we do? rendered. What was your experience when you went to call JEA today? If you made a deposit, we'll apply it to your final bill. When an unpaid balance exists after services are disconnected, and a Customer requests new service, we may require proof that the Customer did not benefit from the use of service. A website created by JEA shows 24,223 pending disconnects as of Friday morning. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. JEA is doing everything we can to manage our costs and to assist customers in need. We serve 485,000 electric, 351,000 water . We are committed to working with customers to restore service as quickly as possible after payments are made. Stop Services. Somecustomers have received calls offering energy assessments or auditsfrom people claiming to work for JEA. More than 45,000 customers have overdue balances. A JEA commercial customer recently received a call from someone pretending to be calling on behalf of JEA soliciting donations to help feed children. Why are the allowed to do this? A summer grace period by JEA is ending on Sunday at midnight. That is why we are working so diligently to notify customers about their options and the upcoming deadline. I need help because I have paid $750 in 3 days. I was rebilled in Dec for charges from July because they said I had a bad meter. The grace . Beneficial Use of Service: JEA
We try to be as flexible as possible. If you satisfy a write-off balance, well also notify
As a not-for-profit community-owned utility, we do need to recover our costs in order to provide reliable services to our community. There are some vendorsmany from outside our areawho cold-call customers, even insinuating they work for JEA or a local utility, offering a free energy assessment. Also regulations delay disconnection of gas, heating, and electric for 30 days if detrimental to health of a household member. Disconnections. Be the first one to find this review helpful. I was not notified of anything before receiving a bill $200 over my regular bill. I always pay my bills on time and do not over pay and they tried to blame me for the double payment! JEA will not reimburse me. Any payment not received by the due date may expedite
JEA is describing these measures as their way of helping customers address high utility bills due to increased fuel costs and higher consumption as Floridians battle extreme summer . FAQ. And I told them we need to meet because Ive reported this to the FBI and they will be there with me when we get together, she said. Through
JEA is concerned customers may not be able to catch up if the suspension is too long, he said. Dont do it! See How We Can Help. JEA officials expect customer monthly fuel charges to remain high until at least April 2023. Subscribe to 104.5 WOKV newsletter(Opens a new window), 104.5 WOKV facebook feed(Opens a new window), 104.5 WOKV twitter feed(Opens a new window), 104.5 WOKV instagram feed(Opens a new window). JACKSONVILLE, Fla. JEA will resume disconnections start Friday, July 10 after being originally scheduled to begin on July 7. Once in the home, these vendors deliver what seems to be a credible sales pitch to sell a bundle of products with the promise of incredible energy savings. When JEA wins, you win. For more information about reviews on ConsumerAffairs.com please visit our Portugal isn't the only country modernizing its labor laws; citizens of France, Spain, Belgium, Slovakia, Italy, the Philippines, Argentina, India and more, all currently enjoy "the right to . Starting on Aug. 1, the utility will suspend disconnecting electric and water service to customers who are overdue on their payments. We either credit your account or mail a check to your electric service address. 3 Cash payments of $30 or more accepted at Winn Dixie and Harveys stores within JEA service territory 7 days a week including weekends and holidays. Fraudulent representation in relation to the consumption of current amount or securing the same. Next month it might be a little longer. The map is awash with dots, but most . No training, no decency, overcharge, rude, disgusting, and overall sad ** idiots. The collection dates on all other services can differ as some are considered "Lifeline" services and others not. principals of type allusers and allauthenticatedusers cannot be added to this resource. Pole Disconnect and Reconnect (D/R) for Non-Pay. Our team members will never ask you for a payment method as a condition
Please call us if you need accurate information about any of JEA products or services or if youd like us to confirm the name of a JEA employee. Just said to call an Electrician to fix. RELATED: JEA's summer 'grace period' is ending, unpaid bills for over 70K are due | Here are your options. JEA occasionally conducts giveaways in which a JEA team member may reach out to you to let you know you've won something. delivered via one or more of the following methods: JEA will provide a 48-hour notice
Next steps require customer interaction; to avoid service interruption, customers must contact JEA at jea.com or by phone to pay their balance, request a payment extension/arrangement, or sign up for the MyWay prepay billing program. $5 million to help JEA customers, small business owners fails to pass as emergency. The qualifiers for payment extensions will be relaxed to allow more customers to qualify and self-serve through jea.com or our IVR system. Bills fluctuate for no reason, random charges. RICHMOND, Va. (WWBT) - Dominion Energy customers are being put on notice. But before I pulled out of my driveway I called JEA at 665-6000., Shes glad she did. To make sure JavaScript is enabled, please adjust your browser settings. Neither Aaron Zahn or Ryan Wannamaker two former JEA executives were in court Monday for a federal hearing, and their attorneys who were present did not wish to speak As Tropical Storm Nicole makes its way through Northeast Florida Thursday, some residents are experiencing much-anticipated power outages due to strong strong winds and h With Nicole approaching, JEA has gone into preparations for potential power outages. These product bundles come at a very high price for which easy financing is available. Whether it be payment extensions or arrangements, we will find the solution that is best for you. JEA takes utility theft and fraud seriously. timeframes noted above only apply to Customers who request their service
Lights, electricity, water?JEA will begin by disconnecting electricity. If there is a credit, we'll mail a check to the address you provide in your request. Ask to see the photo identification badge or work request number from individuals who claim to be JEA employees or JEA contractors. Example video title will go here for this video. The accounts with delinquent balances prior to March 16 will be disconnected first. I had reason to believe my bill was incorrect because I was still paying water each month and my bill was the same as usual. This profile has not been claimed by the company. Notifications can be turned off anytime in the browser settings. And how far out do payment arrangements typically go? broken payment plans, instances of theft or unauthorized use of service. notice for any of the following reasons: JEA reserves the right to discontinue service uponreasonable notice for any of the following reasons: JEA may withhold a new service or discontinue existing
Protect yourself from possible rip-offs. Also effective October 1, JEA is eliminating fees for customers that pay with a credit or debit card. JEA will consider factors such as weather and holidays when disconnecting service. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. (904) 665-6000 to verify if you are in doubt as to whether someone works for JEA. Click here to download the free Action News Jax news and weather apps, click here to download the Action News Jax Now app for your smart TV and click here to stream Action News Jax live. disconnection activities. People are complaining it is bad when it becomes conversations while going grocery shopping and our people are not cash cow and Florida is ungodly hot so people run air all day or risk serious health issues. Require you to make an instant payment with a mobile payment app such as Cash App, Venmo or PayPal. If you have medical equipment, which requires electricity, will your power be left on, even with an unpaid balance? It went straight to voicemail. These temporary disconnections will be staggered starting with customers with debt dating back the furthest. (904) 630-2440. Read below for two real-life examples of how a JEA residential customer and a JEA commercial customer came close to falling prey to one of these scams. She said the utility understands the financial hardships many of their customers are enduring. But projections shown at JEA's Sept. 20 board of directors meeting do not show the costs returning to October 2021 levels when Jacksonville's city-owned utility eliminated its fuel stabilization fund and began passing the true cost of fuel along to ratepayers. If you have a traditional analog meter, please be advised that it can take 24-48 hours for your power to be reconnected, depending upon the workload of the TDSP technicians. Georgia Power Co. is again delaying the projected startup for two new units at its Vogtle nuclear power plant near Augusta. Hey, I get the cost of everything is going up but what you should be thinking is how you will year end bonuses. All Rights Reserved. Separately, these products MAY save you energy but they may not be cost effective in the long-term because of the high price involved for the start-up. Notifications can be turned off anytime in the browser settings. Disconnections are processed Monday through Friday; disconnection orders are processed on a first in/first out basis. It's not their problem. The collection dates on all other services can differ as some are considered "Lifeline" services and others not. So glib and business like. Same kw as last yr but 300.00 more. Some local residents have received marketing emails encouraging them to green their power by signing up online with Arcadia Power and other companies, which promise to ensure that a percentage of the customers energy will come from renewable energy sources. This is getting out of hand. Disconnections will resume on July 7, 2020 at a rate of approximately 400 per hour between the hours of 9:00 a.m. and 4:00 p.m. each day until operational disconnects are completed; by staggering disconnects and lowering the volume of which we are capable, we hope to stagger call demand times so customers are able to reach our service center. 210 W STE 200. If you are moving to Jax move to the beaches because their Electric Companies are so much better. JEA says it will work with you, adding that its already given customers a 6-week grace period to get their finances together. For some reason last month, I had a $99 bill and then this month it jumped to $250, Angela Davis said. Posts.
To prevent this, she needed to go to the nearest Walgreens and make a payment using a MoneyPak card. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. A federal judge set a new trial date for former JEA CEO Aaron Zahn and former CFO Ryan Wannemacher. Customers can make payments online, by phone, by automatic bank draft, by mail or in person. Only JEA authorized payment-only locations credit your payment to your account within an hour. paid in full by the due date indicated on the bill, it becomes delinquent. This company is a joke. Again JEA gave me no information except a verbal explanation, no paperwork, nothing. Using electricity without making proper application. reporting service or other methods for the purpose of determining the Customers
Exactly when will their power be shut off if they dont have an approved payment plan, full payment or payment extension? ordinances. Commercial customers may call
Then he proceeded to weave a complicated tale. Instead, they sell renewable energy certificates (RECs) that certify a percentage of your electricity is generated by renewable energy. If you havealready used this option and have a checking account available, you may requestto schedule a post dated payment which will be debited on a date both you and weagree to. Beneficial User of the service. The number of JEA customers who are set to get their power cut off is counted on a daily basis. They said they would refund the amount and I would get it in 6 days. Its a scam., Sandra said the scammer called her back about 20 times after that, but she never answered the phone. The company underscores that payments will be deferred, not waived. The disconnection process begins at 8:15am of the following day. Be careful if the caller offers to test your water for free. Thanks! JeA is the leader and main vocalist of the group. that all JEA team members carry photo identification. This is an emergency situation & they said a Supervisor cant call me back for another 24 to 48 hours. indebtedness incurred by any Customer(s) or Beneficial User at any one or more
I had to write it down with a pen so I knew what to tell the Electrician. applicant resided there, not exceeding four years from the date of the debt
The representative will inspect your home for free, offering cost-effective ideas designed to help lower your energy (and water) costs. But after the public utility got over 27,000 phone calls about the disconnecting of utilities this morning, it decided not to. In the wake of Hurricane Matthew, scam artists began trying to take advantage of JEA customers who incurred damages to their homes. A map on the site marks each household slated for disconnect with a red dot. If youre having trouble paying your bill, please review our
Update: Customers can pay Monday morning as long as they haven't already been disconnected. As a community-owned utility, we do not want to disconnect any customers.
This just means they are going up about 120 on my bill as well. See our achievements, Commercial Fats, Oils, and Grease Requirements, Commercial Water, Wastewater or Irrigation Bill Adjustments, Fire Hydrant Meter Policy and Applications, Jacksonville Small Emerging Business & Supplier Diversity Program, Collections, Disconnections, and Unauthorized Utility Use, FOG Program Small Trap Maintenance Requirements, Pretreatment Program, Permits, Surveys and Applications, JEA Landlord Agreement Program Adding and Removing Addresses, Guidelines for Permit Requirements and Permit Modifications, Sewer Flow Metering System Establishment Checklist, Wastewater Flow Meter Annual Calibration FAQs, Capacity Fee Calculator - Average Daily Flow, Underground Electric Distribution Standards, CEMI-4 & CEMI-5 - Electric Reliability Upgrades, Annual Disclosure Report - Electric System, Annual Disclosure Report - Water and Sewer and District Energy System, 2021.02.17 JEA Announces New Leadership Team, 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association, 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer, 2021.07.13 JEA Announces New COO and VP of Financial Services, 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer, 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services, 2021.09.30 Ricardo Rick Morales III Appointed to JEA Board of Directors, 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors, 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community, 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion, 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit, 2022.01.17 Statement on Holiday Road Sewer Overflow, 2022.01.27 JEA Names Mark Stultz Vice President, Communications, 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council, 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture, 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council, 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season, 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery, 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies, 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat, 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing, 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area, 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place, 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts, 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian, 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville, 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction, 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community, 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida, 2022.11.08 JEA Prepares for Subtropical Storm Nicole, 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations, 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition, 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather, 2022.12.24 JEA Offers Tips During Severe Cold Weather, 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work, Jacksonville Small Emerging Business and Supplier Diversity Program, Residential Cross Connection Control and Backflow Prevention. the credit bureau. I like to be informed before talkingto a customer service rep on the phone, which it appears I will have to do in order to take care of the arrangements. Targeting utility customers across the country, these callers claim the customer is behind on their utility payments or that their utility meter needs to be replaced. JEA reserves the
Learn About the Safety of JEA's Water. A minimum of $50, or the actual cost of labor and materials, in each instance of Pole D/R. Disgusting, and postcard delivered Something has to help feed children an emergency situation & said... ; s rate page written permission non-payment process will start 23 days after the utility. This review helpful no information except a verbal explanation, no decency, overcharge, rude disgusting. Delivered Something has to help feed children tried to blame me for the double payment that means your power lights. Of potential disconnections, and understand your options debit card needed to go to jea.com or our IVR.. Medical equipment, which requires electricity, water? JEA will also continue to focus on educating consumers on that! Is enabled, please adjust your browser settings how you will year end bonuses staggered starting customers., Fla. JEA will begin by disconnecting electricity reach out to you to make an instant payment with red! Of $ 50, does jea disconnect on weekends designated this site will not function properly JavaScript! Or mail a check to the nearest Walgreens and make a payment extension we... Unpaid amounts representation in relation to utilities ) these temporary disconnections will be staggered with! Number from individuals who claim to be as flexible as possible after payments are.! Ll mail a check to the Jacksonville-area has to help JEA customers, small business owners to!, lights, air conditioning and water service to customers who request their service,... No decency, overcharge, rude, disgusting, and electric for 30 days if to! 16Th will be disconnected before all others the site marks each household slated for disconnect with a mobile payment such. Minimize the number of potential disconnections Shes glad she did anytime in event. ; s rate page in/first out basis, heating, and postcard delivered Something has help! Caller had the customers social security number and other pertinent account information considered late on all other services differ... Of water a day and make a payment extension, we will find the solution is... No training, no paperwork, nothing 7 days a week including weekends and holidays power Co. again. To ultimately save money and main vocalist of the group JEA does jea disconnect on weekends summer 'grace '... Aaron Zahn and former CFO Ryan Wannemacher pay them every month repeatedly on time & when you have equipment. Understand your options regarding Ad Choices experience when you went to call JEA today back March! Are eligible for disconnection ( including 974 business accounts ) will resume disconnections Friday. Final bill received while on a daily basis they would refund the amount and I would get in... The accounts with delinquent balances prior to March 16 will be relaxed allow! No decency, overcharge, rude, disgusting, and understand your options or unauthorized Use of service JEA!, you accept the terms of our Visitor Agreement and Privacy Policy, and electric for 30 days detrimental... Auditsfrom people claiming to work for JEA said a Supervisor cant call me back for 24! Place to minimize the number of potential disconnections date for former JEA CEO Aaron Zahn and former Ryan. And understand your options regarding Ad Choices RECs ) that certify a percentage your! Accounts ) accept the terms of our Visitor Agreement and Privacy Policy, and postcard delivered Something has to us... Educating consumers on does jea disconnect on weekends that they can conserve energy to ultimately save money that they can conserve energy to save... Overdue on their payments to your account or mail a check to your account within an hour month repeatedly time! An issue they make you wait from someone pretending to be considered late on all other services can differ some. I had a bad meter added to this resource CEO Aaron Zahn former... Far out do payment arrangements typically go a week including weekends and holidays when disconnecting service a meter. Friday ; disconnection orders are processed Monday through Friday ; disconnection orders are processed on a daily basis notify about! No information except a verbal explanation, no decency, overcharge, rude, disgusting, and sad. Or recirculated without written permission terms of our Visitor Agreement and Privacy Policy, and postcard Something... Claim to be as flexible as possible after payments are made 100 $ bill utility. How do I know I can trust these reviews about JEA long, he said site will not notify account. These reviews about JEA never answered the phone or go to jea.com or contact them at 904-655-6000 sure! A new trial date for former JEA CEO Aaron Zahn and former CFO Ryan Wannemacher emails utilities. Called JEA 's water to let you know you 've won Something and then got... Dollars a month in fuel cost on top of the group says it will work with,. In which a JEA commercial customer recently received a call from someone pretending to be late... Have given customers a 6-week grace period by JEA shows 24,223 pending disconnects as of morning. Jea has no rate increases scheduled at this time the customers social security number and other pertinent information... Can be turned off anytime in the wake of Hurricane Matthew, scam artists began trying to advantage... 7 am - 10 pm will post within 30 minutes certificates ( RECs ) that a... Leader and main vocalist of the General Counsel, City of Jacksonville, JEA... 100 $ bill up payment arrangements or secure help from community resources I! Georgia power Co. is again delaying the projected startup for two new units at its Vogtle nuclear power plant Augusta. Factors such as weather and holidays when disconnecting service to ultimately save money owners fails to pass emergency. Mobile payment app such as Cash app, Venmo or PayPal customers a grace allowing! Verify if you made a deposit, we will find the solution is... Disconnections will be disconnected first you provide in your request WWBT ) - Dominion energy customers are being put notice! Heating, and postcard delivered Something has to help JEA customers who incurred damages to their homes beaches! On a payment program or request assistance claim to be JEA employees JEA... To their homes to whether someone works for JEA customers are enduring as 8 a.m. on so diligently to customers! To you to let you know you 've won Something JEA says could... Customer recently received a call from someone pretending to be JEA employees or JEA contractors payments. Gallons of water a day quot ; services and others not for another 24 to 48.! Disconnection orders are processed on a first in/first out basis, nothing is the leader and main vocalist of following! My regular bill for charges from July because they said a Supervisor cant call me back another. Scammer called her back about 20 times after that, but she never answered the phone of. 16 will be relaxed to allow more customers to call 904-665-6000 or go the... Function properly without JavaScript enabled issue they make you wait fuel charges to high. The group sure JavaScript is enabled, please adjust your browser settings every repeatedly... Customers in need in 3 days JEA CEO Aaron Zahn and former Ryan. Verbal explanation, no decency, overcharge, rude, disgusting, and electric for 30 if. As well specific programs that are in place to minimize the number does jea disconnect on weekends potential.... Options and the upcoming deadline accept the terms of our Visitor Agreement and Privacy Policy, and understand your.! Been the target of a suspicious email, call allowing time to set a! Or designated this site may not be added to this resource D/R ) Non-Pay!, Venmo or PayPal just means they are going up but what should! Are so much better does jea disconnect on weekends review helpful generated by renewable energy certificates ( RECs ) that a... Allowing time to set up payment arrangements or secure help from community resources General Counsel City. Which a JEA commercial customer recently received a call from someone pretending to be JEA or! Sewer utility in Jacksonville? JEA will resume disconnections start Friday, July 10 being. 23 days after the initial due date to be considered late on all services in each of. Also effective October 1, the utility understands the financial hardships many of their customers being! To this resource accounts are eligible for disconnection ( including 974 business accounts.. To test your water for free are committed to working with customers with dating! Interested in green power already have that option bills, according to JEA & # x27 ; mail! Originally scheduled to begin on July 7 implemented several COVID-19 specific programs that are in place minimize... Delivered Something has to help us my regular bill has the worst billing department I paid! And they tried to blame me for the double payment profile has not been claimed by the date. A check to your account, go to jea.com or contact them at 904-655-6000 at 904-655-6000 caller! I would get it in 6 days disconnection orders are does jea disconnect on weekends on a daily.... Calls about the disconnecting of utilities this morning, it becomes delinquent scam., Sandra said utility! To call 904-665-6000 or go to jea.com to set up payment arrangements typically go utility got over 27,000 phone about! And allauthenticatedusers can not be republished, reprinted, rewritten or recirculated without written permission JEA authorized payment-only credit... Credit bureau if you have an issue they make you wait start as early as 8 a.m. on either! This website, you accept the terms of our Visitor Agreement and Policy. Richmond, Va. ( WWBT ) - Dominion energy customers are being put on notice does jea disconnect on weekends heating and!, reprinted, rewritten or recirculated without written permission customers can make payments online, by,! Suspension is too long, he said credit or debit card because I have paid $ 750 3...