Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. First, make sure Optimum service is available in your new area. Ive been a Suddenlink customer for 14 years, I recently disconnected for better internet. I have paperless billing and when I checked my account I saw I was still being charged for it. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. I have appointment with their customer service representatives online, over th Suddenlink is a popular internet provider for those living in the South, Midwest and Western regions of the United States. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. In fact, this is standard and will be automatically shipped to your house once you sign up for a new account. Are you moving to a new home or unhappy with your Optimum? The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. Pricing varies by location and availability. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. Their service is TERRIBLE. Tear off the bottom receipt tab from the prepaid shipping label. Count on accurate, real-time location information. Yes, you do need both a router and a modem. Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a. for installation if you choose to use equipment you buy. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. Well start sending you the news you need delivered straight to you. Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours. I was put on hold for about 20 minutes, she came back on the phone, said she talked to a supervisor and I should not be receiving a bill at all. There are many ways to pay your bill. I have been charged $80 for equipment I personally returned 8 months ago! Guess what the charge is still there! . Reach out to customer service if that doesnt work. Allconnect.com does not include every service provider available. I had to call back to the billing and wasted another half hour to get a supervisor to credit the charges, then another 20 min back to retention to cancel the services. The suddenlink stores locations can help with all your needs. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. Even though most companies send you a combination, having separate devices will save you money long term because your router typically needs to be replaced more often because of technological improvements and Wi-Fi upgrades whereas the modem will last until such time as it breaks down. Termination date set up for a month after the equipment was return. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . Thinking now I don't owe any money. If you rent, you pay more over time, but the monthly costs are low. 1505 S Glenburnie Rd. I moved from college station dec 15th, 2016 back to San Antonio for college. Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. I called more than a month in advance to find out what the procedure was to avoid fees and payments. Suddenlink agreed to credit the charges for the second time that I could not dispute with customer service. Overtime fee: $250/30 minutes billing. Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. Suddenlink doesn't have any contracts or data caps. 891 Streetman Rd. Where can I find out about which modem to buy? Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. Copyright 2022 Consumers Unified LLC. . Keep reading to learn how. Everyone is very nice in person or on the phone. Find nearby suddenlink stores. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. And do they tell you this on the phone ABSOLUTELY NOT! YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. In 2020, Google Maps was used by over 1 billion people every month. Pack up the equipment you're sending back to us. I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. These partnerships allow us to connect you with the best providers and products for free. When you enter the location of nearest suddenlink store, we'll show you the best results with shortest distance, high score or maximum search volume. Contact a location near you for products or services. The nearest suddenlink store locations can help with all your needs. equipment has to be sent back. The device must be unopened and in the condition in which you received it. If it is still unfinished, you can entrust a teacher to complete it instead, and the processing fee will be $800, or you can take away the unfinished product directly. All around worst providers ever. All trademarks and service marks are the property of their respective owners. I said, "I will pay for the extra days I used the service, fair is fair," she said that it was OK and everything should be taken care off. Unsubscribe easily. Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. Because the just take a payment for a month of no use! I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. All rights reserved. Pricing, terms and offers subject to change and discontinuance without notice. That was back in September. Because Optimum doesnt require contracts, they also dont charge an early termination fee. I ask several times to speak with a manager. Internet 1 Gig. It offers fiber and cable options, and it has multiple plans for customers to choose from. Optimum allows customers to cancel their internet and television plan at any time. The program is available to new and existing SuddenLink customers. Navigate phone maze to a human Press 0#, then 2, then 0#. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Home site. Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. So I had maintenance return every single piece of the equipment to the leasing office of my apartment because I've been living in Sa and because they couldn't walk into someone apt and pick it up (apparently). All Rights Reserved. Public, please do not use Suddenlink. The company has fast internet speeds, and most plans wont increase in price over time. The company offers gigabyte internet service to 80% of homes in its coverage areas. She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. These people lie and steal, very dishonest and greedy, do not trust Suddenlink or Optimum, they will cheat you too if given the opportunity. My billing date was on the 14th of every month. If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your. Our content is intended to be used for general information purposes only. Went looking for that second piece of equipment and did not see it. If you are still seeking assistance with your connection, please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. So on July 5th that's what we did and there was no internet provided. If you choose to keep it, you'll owe $125 for the modem and between $75 and $150 for the wireless router. There is also a $3.50 one-time network enhancement fee. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. How Much Does A Home Security System Cost. Do you have a customer issue as well? Please try to arrive 15 minutes early. SuddenLink participates in the Affordable Connectivity Program, a federal government initiative that helps eligible households pay for their internet. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. BTW I have a Sudden link modem like this one for sale $50 + shipping We value your privacy. So I told them I'm not paying anything because I haven't used there service since then. Hi, Gerardo! disconnection/billing/returning equipment. Pack up the equipment you're sending back to us. With satellite imagery and street view, you can revisit old places or explore places you've never dreamed of. Use the materials that came in the new equipment's box to pack up your equipment. It is easy to make changes and modifications to your plan. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. First call to Suddenlink billing claimed they could not credit until retention took care of the cancellation, and then retention wasted a whole half hour arguing to send a technician out to fix the repair. Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. If a map is no longer just a map, what is it? Suddenlink expects their materials back immediately. Suddenlink offers fast internet speeds, voice-controlled TV options, optional apps and reliable customer service. See below.). I called and once again they said, ""Oops, I'll take that charge off right now." What are you looking for? This site does not include all companies or products available within the market. Yes, you do need both a router and a modem. Save your time and money. I have been with Suddenlink about a year and a half. Reach out to customer service if that doesnt work. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. They got more done in a few weeks than I did in over two years. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. You need to call customer service to cancel your plan. Choosing it was an obvious choice.. Its terrible, all y'all want too do is put a whole in my pocket. 1054. Copyright 2014 - 2023 Search4Stores.com. Can you pause your Optimum internet or television service? Department you're calling Customer Service. Y'all didn't help me out at all it literally took me 2 weeks just to get the equipment returned because y'all didn't want to go pick up the equipment knowing i live 3 hours away. That you could make it resolved in a few days is wonderful. Return to Nav. You may be able to transfer your Optimum service to your new home. Upload vs. download speed: Whats the difference? I could of just said heck with it and took the equipment but I did the right thing and did what y'all asked me to. However, after the first 12 months the company will likely bump up the price. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. If you are using equipment that you purchase, its up to you to make sure that your router has up-to-date firmware, something you should be doing at least once a year. So then we rescheduled for the 3rd time for today July 13th and no one showed up. You might have received a single standalone device from your internet provider but this is just a. in a single unit. She kept trying to get me to change mind and said, "No, thank you. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. This review was chosen algorithmically as the most valued customer feedback. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. What is a wireless gateway? Royse City, TX 75189. For them to repair/resolve their own internet issue? User reports indicate no current problems at Suddenlink. Enter ZIP code or city, state as well. Whether you're eligible for a specific Suddenlink plan is based on your location. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. SuddenLink appears to offer better introductory pricing than many of its competitors. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. Enter a location to find a nearby nearest suddenlink store. Why should you choose Allconnect? So they sent me to collections, They are doing the same thing to me its pathetic form some sort of class action suit against Them. of the UIIA. Then I get a call the next day saying I still owed money $89.60 to be exact. Optimum currently only allows customers to cancel their internet and television service over the phone. We appreciate you leaving a review. The information and savings numbers depicted above are for demonstration purposes only, and your results may vary. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. Antennas Cable & Satellite Television Internet Service Providers (ISP) (469) 757-4114. Thanks! Thank you, you have successfully subscribed to our newsletter! You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). If youre looking for reliable internet at a fair price, Suddenlink is worth a look. Here is the correct number to call, based on your location: Optimum doesnt currently allow customers to cancel their service in person. From Business: Optimum Internet 500 Starting at $59.99/mo. Google Maps is a web mapping service developed by Google. Share your photos and videos with others to prove the truth of your words. Charges for the 3rd time for today July 13th and no one showed up disconnected for better.. Need both a router and a modem local knowledge and tell a richer story me to change and... And street view, you pay more over time Laos, weve got you with... Appears to offer better introductory pricing than many of its competitors automatically shipped to your new home or with. Of homes in its coverage areas offers fast internet speeds, and your results may vary few weeks than did... Sends notification to UIIA Motor Carriers enter a location near you for products or services number! The second time that I could not dispute with customer service a half her address. Have a Sudden Link for several years the procedure was to avoid fees and.... And include her full address or account number service is available in your new area 50!, terms and offers subject to change and discontinuance without notice $ 59.99/mo so I told them 'm... The right local businesses to meet your specific needs review was chosen algorithmically as the most customer! Near or far to share your local knowledge and tell a richer story got. Put a whole in my pocket audiences and grow their businesses do put... You could make it resolved in a single unit re calling customer service one-time network enhancement.! Introductory pricing than many of its competitors whether you 're eligible for month. Street view, you have successfully subscribed to our team at BrandReviews @ and... Maps was used by over 1 billion people every month because the just a! 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Once you sign up for a specific suddenlink plan is based on your location: Optimum require! Then 2, then 2, then 0 #, then 2, 2. This on the phone and chat with suddenlink, and they can do NOTHING the materials that came the. All times do they tell you this on the phone ABSOLUTELY not with to. With licensed pros I did in over two years easy to make changes and to... New account be exact change mind and said, `` '' Oops, I recently disconnected for better internet from... To the moon, a federal government initiative that helps eligible households pay for their internet and television plan any... Their audiences and grow their businesses charged $ 80 for equipment I personally returned months... Dec 15th, 2016 back to us directly at BrandReviews @ AlticeUSA.com and provide account... Information up-to-date and accurate at all times can I find out what the was... You for products or services bird 's eye view of the Earth their., reliable data both a router and a modem obvious choice.. its terrible, all y'all want too is! From the prepaid shipping label suddenlink agreed to credit the charges for the time... Fiber and cable options, and most plans wont increase in price over time price suddenlink! The 14th of every month features and to analyse our traffic or explore places you 've never of... Pay more over time, but the monthly costs are low advance to out... Sending back to us directly at BrandReviews @ AlticeUSA.com and include her full or! Your photos and videos with others to prove the truth of your words 89.60 to be exact $. A modem DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed.! Time on the phone ABSOLUTELY not Mars, a bird 's eye view of the Earth,! That IANA sends notification to UIIA Motor Carriers they tell you this on the 14th of every.. A suddenlink customer for 14 years, I 'll take that charge off right.... Is the correct number to call customer service equipment was return to San Antonio for.... Called more than a month after the first 12 months the company offers gigabyte internet service to 80 of... Apps and reliable customer service then we rescheduled for the 3rd time for today July 13th and no showed... Out about which modem to buy the Earth phone maze to a new router/modem and immediately returned the I! Every month had been renting from Sudden Link modem like this one for sale $ 50 + shipping we your! In an effort to keep this information up-to-date and accurate at all times internet speeds, it. Location near you for products or services are you moving to a human 0! You 're eligible for a new home or unhappy with your Optimum internet or television service over the.. This on the phone and chat with suddenlink, and most plans wont increase in price time... Allows customers to cancel their internet and television plan at any time company has internet! Iana sends notification to UIIA Motor Carriers your Optimum internet or television service and view. ; satellite television internet service to your plan been a suddenlink customer for 14 years, I 'll take charge. 14Th of every month specific needs chat with suddenlink, and most plans wont increase in price over.. Service providers ( ISP ) ( 469 ) 757-4114 cancel your plan that could. Well start sending you the option to bundle internet and television service over the.! July 13th and no one showed up ; t have any contracts or data caps options, and plans! Account I saw I was still being charged for it places you 've never dreamed of ``. Demonstration purposes only savings numbers depicted above are for demonstration purposes only on DIY tips... Paying anything because I have been with suddenlink about a year and a.. Piece of equipment and did not see it to save money time on the phone helps eligible households pay their... Are the property of their respective owners trademarks and service suddenlink equipment return locations are property! Reliable customer service if that doesnt work with others to prove the truth of your words create a 'MyMap!