Airline Reservations Clerks, also referred to as ticket agents, are responsible for printing boarding passes, arranging seat reservations, and preparing luggage for travelers. Transportation industry reservation clerks work for airlines, train companies, cruise lines, rental car agencies and bus companies. Provide reservation services to guests and visitors in a hotel setting. Typically, this information includes trip planning, car rentals, seat availability, fare information, schedules, tours, meals, and other information relevant to the customer’s flight plans. Some reservation clerks work with customers in person at ticket counters or hotel front desks. Basic etiquettes to deal with customers . To make the new hires acquainted with the key objectives of Airline. Reservation clerks work in a wide variety of industries, including travel, transportation and hospitality. Resolve issues in a timely manner and escalate customers in … Reservation agents provide travel information over the telephone to customers of the airline. Other reservation clerks give travel advice and recommendations to customers. Many reservation clerks must deal with irate customers or passengers and understand how to work in high-stress environments. Reservation Agent Job Description Template We are looking for a detail-oriented Reservation Agent to assist our customers with their booking needs. Job description and duties for Reservation and Transportation Ticket Agent. Correct errors in ticket purchases and account information. Wavebreakmedia Ltd/Wavebreak Media/Getty Images, State University: Motel Hotel and Resort Desk Clerk Job Description, U.S. Bureau of Labor Statistics: Reservation and Transportation Ticket Agents and Travel Clerks. Others work in call centers and only interact with customers via email or telephone. Change or cancel reservations at the request of customers. Provide clerical support to the reservation staff. Airline or other transportation reservation agents, such as train station reservation agents or bus reservation agents, may also check passenger's baggage as part of their duties. Inform them about the benefits and company guidelines. JOB DESCRIPTION – RESERVATIONS EXECUTIVE Department: RESERVATIONS Reports to: RESERVATIONS MANAGER Purpose of Position: To assist in the duties of the Reservations Department maximising bookings by delivering a delightful yet efficient booking service for a multisite brand; our Reservations Executives Airlines that are often looking for staff include easyJet, British Airways, Virgin Atlantic, Ryanair, Etihad, Lufthansa, Qatar Airways and Flybe. Travel Clerk assists the travel coordinator with routine travel arrangements. Some reservation clerks start out in bellhop or other service-oriented positions and move up in a hotel or motel. Instruct and communicate to guests, visitors and customers on corporate policies and regulations. Airline Reservation Agent Job Description & Salary Information. The skill sets needed to become a reservation clerk typically include a helpful attitude, friendly demeanor, strong communication skills, and basic computer and data entry skills. The job profile of an ‘Airline Catering Operations Manager’ requires a person to take care of the whole catering activities for an establishment and provide excellent customer service.They have to oversee everything – food production, catering staff, supplies, and inventories etc. Some of these types of positions are becoming obsolete as companies cut costs on personnel with online reservation systems and self-service computer terminals. Ensure fulfillment of needs and requirements of guests who obtained prior reservations. The main role of most reservation clerks is to make and confirm customer reservations. Salary estimates based on salary survey data collected directly from employers and anonymous employees in United States. Use our Career Test Report to get your career on track and keep it there. Being a Travel Clerk communicates travel plans to employees and … You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. The main role of most reservation clerks is to make and confirm customer reservations. Reservation Agent Job Description. She also worked as a recruiter for many years and is a certified resume writer. Represented by the International Brotherhood of Teamsters, the parts clerk works 40 hrs per week and is eligible for a full benefit package. Duties may include checking hotel and flight availability, confirming reservations, or making itinerary changes as necessary. Many people make reservations for both personal and professional reasons. Provide expertise related to retrieving the best possible flight reservation as per the customer needs. Provide clerical support to the reservation staff. Posted: (3 days ago) Airline Reservation Agent Job Description & Salary Information. She holds a Bachelor of Arts in English. Other reservation clerks give travel advice and recommendations to customers. The scope of a reservation agent's job depends, in part, on her employer. They may support customers in person, on the phone, online or a … Customer Service Representative. Those annual salaries were based on 40-hour workweeks. The hospitality industry employs reservation clerks at lodging website call centers, resorts, hotels, motels and restaurants. The average reservation clerk airline salary in United States is $39,981 or an equivalent hourly rate of $19. In some industries, such as transportation businesses, the reservation clerk also checks in the customer’s baggage and directs him to the proper terminal. Job Duties Airline reservation agents typically work in an office environment outside of the airport for a specific airline. Because of the Commute Filter, your results are limited. The hourly pay rate and salary for the reservation clerk position varies from industry to industry. Denise Brandenberg has more than 15 years professional experience as a marketing copywriter, with a focus in public relations. Airline Jobs – Airline Administrative Support. Job Description Title: A Front Receptionist Pay Range: XX Date:April 29, 2010 Report to: Office Manager Job Summary: Reception and Registration for Guests, Solutions Consulting, Check and Check-out , Reservation and cancellation etc. Airline Reservation Agent Job Description & Salary Information. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. Reservations basically ensure that a seat or room will be saved for a future or later date. Keys passenger information into the ticketing reservation system. For example, the median annual salary of a hotel reservation clerk is around $19,500 (U.S.) a year while the median annual salary of an airline reservation clerk is around $31,000 a year, according to May 2008 research by the U.S. Bureau of Labor Statistics. Create your own professional looking resume for free using our resume builder! There are many duties with this type of job. 238.362-014 Buy the DOT:Download TITLE(s): RESERVATION CLERK (clerical) alternate titles: clerk, travel reservations; travel clerk Obtains travel and hotel accommodations for guests and employees of industrial concern, issues tickets, types itineraries, and compiles reports of transactions: Obtains confirmation of travel and lodging space and rate information. They may help passengers get to where they need to be for departures and … These … Process all reservation requests from customers. When travelers want to spend a night or more at a vacation destination, or business executives are planning to attend a convention in a different city, they contact hotel reservations clerks by phone, email or through websites. Travel industry reservation clerks work at tour companies and travel agencies. Sample Letters For Your Important Situations, Reservation Clerk Responsibilities and Duties. Their job is to assist customers with the planning and booking aspect of their vacation or stay. Some reservation clerks assist customers in identifying the best possible rates or schedules. Most reservation clerk positions only require a high school diploma or equivalent, according to State University. Company Description Porter Airlines has revolutionized short-haul flying with a warm and effortless approach to hospitality, restoring glamour and refinement to air travel. In some industries, such as transportation businesses, the reservation clerk also checks in the customer’s baggage and directs him to the proper terminal. Also Reservation and Transportation Ticket Agent Jobs. Process all reservation requests from customers. The average ticket clerk airline salary in United States is $40,476 or an equivalent hourly rate of $19. Answer telephone inquiries to book reservations on multiple airlines. To keep an airline functioning smoothly, most employers hire an assortment of administrative personnel. Job Duties Airline reservation agents typically work in an office environment outside of the airport for a specific airline. Maintain and manage a log book for reservation activities. Airline Catering Operations Manager Job Profile and Description . Open or close information facilities. Answer and respond to customers on reservation inquiries. Answer and respond to customers on reservation inquiries. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. Some must wear professional clothing and stand on their feet all day, while others may wear casual clothing and be seated for the duration of their job shift. Hotels, airlines, car rental facilities, resorts and travel agencies all employ Reservation Agents. Salary estimates based on salary survey data collected directly from employers and anonymous employees in United States. Use our Job Search Tool to sort through over 2 million real jobs. In addition, they earn an average bonus of $752. Receive reservation orders through phone, fax or email. Spas, resorts, hotels, and other businesses that provide guest services hire full- and part-time reservation specialists to work flexible hours that include evenings, weekends, and holidays. If you would like to see more jobs, remove the commute filter. Others have past customer service experience in food service or retail environments. Reservation clerks are the people who take the request and input it into a reservation system. Ensure comfort to guests and customers through reservation services. Apply to Passenger Service Agent, Customer Service Representative, Crew Member and more! Assists passengers with reservations, ticketing, and adjustments to itinerary. In addition, they earn an average bonus of $789. They also perform janitorial work in American facilities and offices. Reservation Specialist Job Description Reservation specialists book reservations and use suggestive selling techniques to get customers to purchase additional services and amenities. They also collect and remove trash from passenger, cockpit and galley areas, empty trash containers and ashtrays, and sweep and vacuum floors. Porter is an Official 4 Star Airline® in the World Airline Star Rating® and also rated as Best Regional Airline in North America by Skytrax. Airline Reservation Agent Jobs Duties. These employees deal … Provide a hands-on demo for the airline reservation process. Make travel, accommodations, or entertainment arrangements for others. Hotel Reservations Job Description. RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. They take calls and answer questions about airline regulations, help customers make travel plans, and work with computers to resolve problems. 515 Airline Reservations jobs available on Indeed.com. Change or cancel reservations at the request of customers. Duties. Processes reservations from the sales office, other hotel departments, and travel agents. Some reservation clerks assist customers in identifying the best possible rates or schedules. 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