This information is according to 336 GetHuman users who are also Thule customers over the past 180 days. It will have your order ID and a link to the, Should you need any additional assistance, please contact, Going to the order history page once you have logged into. Open the email titled “Reset your password.” Read the instructions carefully and click on the link given to proceed to the next step of the process. Thule is dedicated to providing exceptional products that are quality tested and guaranteed against defects in materials and workmanship. The Customer Service department that replies to the emails you send is used to responding to a variety of customer service issues such as Returns. I order wrong replacement end caps for … Thule roof bars and carriers to make your journey easier. Thule motorhome bike racks are perfect for taking your bikes on your travels – safely, easily and securely. We do not offer exchanges. Phone us, leave us a message or email us from this page. Depending on the type of credit card you use, it is a 3- or 4-digit number printed on the back or front of your credit card. Contact us in writing. Calls to customer service regarding a return were handled by someone who sounded like a clueless teenager and follow up emails were ignored. Submit; Contact Details. Customer support ... Extranet. Check the shipment status and verify that our shipping notification emails did not get sent your spam folder. There will be an additional 5-10 business days for the credit to appear on your bank statement. Customer support ... Extranet. Seller's program account number is SSU-R010496101. Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. If you send an email late at night, you probably won't get a reply until the next business day. If you do not have a thule.com account, please review your order confirmation email that was sent after placing your order. Sharing is what powers GetHuman's free customer service contact information and tools. We strongly recommend you do so as this will make it easier to access your information and order history. Why can't I find my vehicle in the Buyer's Guide? Please read our Privacy Policy for additional details. Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. RV bike racks. All products are covered under our Thule Guarantee. But more often than not, Thule customers want to talk to a real live human being as soon as possible and check it off their to-do list. If I order the wrong item can I return it? Here are three simple steps to recovering your password: Yes, for more information please see our Privacy Policy. Thule Overview. You will receive a shipping confirmation email when your order has left our distribution center. View our Return Policy. Well done! Contact Us The Roofrack Company, No 1 Goshawk Units, Osprey Road, Sowton Industrial Estate, Exeter, EX2 7JG Bring your life Thule was established in Sweden in 1942. Finally, click “Reset.”. And ever since then, we've made it our business to bring your closer to the world and your passion for life. This is the best email address for Thule customer service. Incredibly poor customer service which makes buying their products highly unlikely in the future. Actual transit times may be up to 6 business days if products are available immediately. GetHuman does not answer Thule's emails, work as part of its customer service operations or have any other connection of any kind. The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. Contact Us The Roofrack Company, No 1 Goshawk Units, Osprey Road, Sowton Industrial Estate, Exeter, EX2 7JG If you have more questions please see our Customer Service page to reach us directly. Click on the questions below to view our answers. Sorry we couldn't be helpful. You will receive a shipping confirmation email with tracking details once the order has shipped. I received two cases from Thule in this period but they were of the wrong spec - even if the correct spec was described at length on email and phone. Most orders ship within 2 business days of receiving your order, if the items are immediately available. Is my personal information protected when I checkout on thule.com? Email can be a convenient way to communicate with customer service; you can multi-task while you are doing it, and you may already be checking your inbox frequently anyways. Bring your life Thule was established in Sweden in 1942. I ordered the wrong products. Where can I buy Thule products? If you do not find the email in your Inbox, it may have found its way into your Spam folder. Please allow 3-5 business days for the return to be processed once it arrives in our distribution center. If you send an email late at night, you probably won't get a reply until the next business day. If you do not find the email in your Inbox, it may have found its way into your Spam folder. Thule was first mentioned on PissedConsumer on Apr 08, 2015 and since then this brand received 30 reviews.. Thule ranks 208 of 867 in Equipment category. Please refer to your order history page to access additional information such as tracking. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. To this day, Leerisha has not contacted me once proactively to resolve this issue. For orders purchased through guest checkout, you will need to email our customers service team. Thule Rooftop Tent Accessories; ... *Comment. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. I've lost my keys. For complete return instructions please visit our Return Policy. GetHuman also often has pro tips or even step by step guides that show you how to resolve whatever customer service problem you are having. Why should I activate a thule.com account? Help us improve this article with your feedback. Easy and free! Internal Knowledge . Fit. Orders typically ship within 2 business days from submission, excluding weekends and holidays. Thule review rated 2.2/5.0 with 1 Comment: I have spent thousands of dollars on roof racks, bike racks and snowboard racks with Thule. We currently ship online orders to locations inside the United States and Canada including APO/FPO addresses. Sorry, only products in new condition will be accepted for returns. Bring it to life on our site today. It is now safe to say the faith I once had in Thule's customer service … Please visit our Return Policy for details. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Our FAQs are here to help. And so they prefer calling Thule at their 800-238-2388 phone number instead. Once the order status has passed Order Completed you will need to refer to our Return Policy. With our free tools, you can check out the current wait time for Thule and use our Have Them Call Me Instead tool. Where can I buy Thule products? Contact Email: [redacted]@thule.com Sorry for the inconvenience you suffered. Contact Us The Roofrack Company, No 1 Goshawk Units, Osprey Road, Sowton Industrial Estate, Exeter, EX2 7JG Have a question about Thule orders, shipping or returns? 92 £22.21 £22.21 Your credit card will only be charged once your order has shipped. GetHuman is merely a web-based forum for consumers to share tips about contacting companies and solving customer care problems. Click here to see all the ways we know to contact Thule currently. Please try again later. Thule was established in Sweden in 1942. There are 2 ways to reach Thule across 2 communication modes: phone, email. Delivery of large items, including cargo boxes, hard shell bike travel cases, Tepui rooftop tents, awnings, and the Thule TracRac Universal Steel Rack, is not available to customers in Alaska, Hawaii, Puerto Rico, the Northwest Territories, the Yukon, Newfoundland and Labrador. I've forgotten my password. There are 2 ways to reach Thule across 2 communication modes: phone, email. Warranty. Contact Us The Roofrack Company, No 1 Goshawk Units, Osprey Road, Sowton Industrial Estate, Exeter, EX2 7JG If you have any questions, please don’t hesitate to get in contact with us. Orders ship Monday through Friday, excluding holidays. Customer Support hours: Monday - Friday. Then click on “Submit”. How fast can I drive with Thule products mounted to my car? A card security code (CSC) is an added safeguard for your credit card purchases. Does the website show an item's availbility? We are an international group of people united by our own passion for helping active families and outdoor So start planning your next bike trip. Please use our Where to buy page or Find it locally on the product page for local dealers of these products. Please keep your password confidential. Recent recommendations regarding this business are as follows: "Think long and hard before you invest in a Thule product. Choose the cassette colour, fabric and unique features you want. Our products will display availability if we have inventory in one of our distribution centers. All in stock orders typically ship within 2 business days unless otherwise noted on the product page. GetHuman tries to source the best Thule customer service information from customers so we can share our best hints and tricks with each other. Thule provides customer service by email and also by phone. If further inspection is needed, the product will be sent to Thule through your dealer. Bike racks. Look in the Inbox of the email address you just entered. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Thule in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Thule, compared by speed and customer recommendations. All other products shipped to these areas will incur an additional $20 shipping fee. RV Awnings, tents & panels. Contact Details. We suggest using numbers, symbols, and both lower and upper case letters. We are here to help customers like you by simply making information that you share available to all customers. I would like to purchase the ‘One Key’ system. to access additional information such as tracking. Contact customer service; How do I register my new Thule product? And ever since then, we've made it our business to bring you closer to the world and your passion for life. Click here to see all the ways we know to contact Thule currently. Great customer service in calculating the shipping cost. Telling us about any imperfections is useful and helps all of us. Please note, during holiday or promotional periods (such as Cyber Monday) delivery times can be impacted, resulting in delayed shipments. And you can click here if you want to compare all the contact information we've gathered for Thule. We accept the following major credit cards: Visa, MasterCard, Discover and American Express. Rooftop Tents. Prices were reasonable and the online shopping experience good. You can help! How do I return an item when I complete a purchase as a guest? Email Thule customer service help at this email address for the fastest reply. The Thule Store SA loves hearing from our valued customers. Order arrived quickly with all the appropriate documentation to clear customs easily and was well packaged. If you have not received a shipping confirmation email, please do one of the following: You can view your tracking information on your order history page by either: Please reference our Shipping Information page. Thule Customer Service Phone Number (800) 238-2388, Email, Address Contact Thule customer service. Spare Parts. Check your order status and details on your thule.com account page. If you think this information is inaccurate or know of other ways to contact Thule please let us know so we can share with other customers. When you email Thule one of their customer service agents sitting in one of their call centers, likely located in null, will get your message in their inbox and reply to you on a first come, first serve basis. A shipping confirmation email will be sent when your order leaves our distribution center. That department is open 24 hours, 7 days. *Alabama: Rule 810-6-2-.90.02 Simplified Sellers Use Tax Remittance Program states that the seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. For online credit card purchases from us, the security code is required information. Thule Ladders & Roof Racks Motorhome ladders and Roof Racks from Thule are light yet sturdy to give easy access to the roof of your motorhome and its cargo. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. In case you didn't realize there was an alternative, the best phone number for Thule customer support is 800-238-2388. Bike accessories. Click here to create an account. The replacement part is on the way and you should have it in a week or so. Contact customer service; How do I register my new Thule product? Telling us about any imperfections is useful and helps all of us. What are your shipping and handling fees? I would like to purchase the ‘One Key’ system. Bring your life Thule was established in Sweden in 1942. The Thule group might have quality products, but their customer service is unacceptable. We collect sales tax for all applicable US states*. Roof racks. Thule.com orders. What do I do? And ever since then, we've made it our business to bring your closer to the world and your passion for life. This is due to holiday hours being in effect and significant increases in order volume. Many Thule customers use GetHuman as a way to get in touch with the company- and many other companies for that matter- in a more expedient way. That department is open 24 hours, 7 days. Call: 01392 444482 Email: [email protected] Click here for directions > Additional contact options> Once you receive your shipping confirmation email, you will be able to track your package. Motorhome awnings from Thule give you a wide choice to fit your vehicle and your style. This is due to holiday hours being in effect and significant increases in order volume. If you find any mistakes in this information, please let us know below. Besides calling, the next favorite option for customers looking for help is via customerservice@thule.com for Customer Service. Yes, the information you provide in your transaction is secured using a SSL encrypted connection. Choose your ideal ladder here! Strollers & child carriers. To which cars can the Thule products be fitted? Where can I buy new ones? The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. If you wish to exchange a product, you will need to return the unwanted product for a full refund and purchase the correct product. Thule provides customer service by email and also by phone. 066 2126 800. Look in the Inbox of the email address you just entered. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. It's sometimes hard to find information about how best to contact companies like Thule by email, so GetHuman gathers information like this from customers so we can share amongst ourselves. You will receive a shipping confirmation email once the order has shipped from our distribution center. To which cars can the Thule products be fitted? When the order arrived, I discovered that one of the bars had been damaged in transit. Please share any pages or information that you find useful here with your loved ones- that's what powers this endeavor! Products in new condition may be returned using our prepaid return shipping labels for full refund within 30 days from the date of purchase. Your password must be at least six characters, but no longer than 15. When you email Thule one of their customer service agents sitting in one of their call centers, likely located in null, will get your message in their inbox and reply to you on a first come, first serve basis. The Roofrack Company was established in December 2019 and has quickly earned a reputation for great customer service and it’s range of Thule roof racks, boxes and bicycle carriers. Please refer to your. Can I choose a specific key number? Cargo carriers and baskets. AWK. Thule Tspw-301 Black Unisex Adults’ Top-Handle Bag, Black, 7.0000000000000009x18x21.5 Centimeters (W x H x L) 4.8 out of 5 stars 64 £20.92 £ 20 . Out of stock items will ship when available and you will not be charged until then. What do I do? Safety Notice Thule.com orders Spare parts Keys FAQ Warranty Contact us English (US) Čeština Dansk Deutsch English (GB) Français Français (Canada) Italiano 日本語 … If we do not have inventory on the item(s) you are looking to purchase, but we have a reasonable delay until they are back in stock, then you will be able to add the item(s) to your cart and the order will ship when it is ready. In total, you can communicate with Thule using 2 different media: phone, email. Why can't I find my vehicle in the Buyer's Guide? You can call Thule at toll free number, write an email, fill out a contact form on their website www.thule.com. Thule doesn't have an online help desk for customer service, but you can call them on the phone. With our free tools, you can check out the current wait time for Thule and use our Have Them Call Me Instead tool. Can I choose a specific key number? When you place an order with thule.com, a profile is created in our system. How fast can I drive with Thule products mounted to my car? If you find any mistakes in this information, please let us know below. The Thule brand was established in Sweden in 1942 and ever since then, they have helped countless customers transport anything you care for with Thule roof bars, roof boxes and bike racks, easily and in style so that you are free to live your active life.Whatever your passion, whatever your pursuit. General. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. You will receive a shipping confirmation email when your order has left our distribution center. Technical Support. All Canadian provinces have an applicable sales tax. If you do not wish to wait for the items to come back in stock, please reference our Where to buy page or view the Find it locally button on the product page to see which one of our Thule authorized retailers has the product in stock. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. You will receive an email inviting you to activate your account. Please note, during holiday or promotional periods (such as Cyber Monday) delivery times can be impacted, resulting in delayed shipments. GetHuman tries to source the best Thule customer service information from customers so we can share our best hints and tricks with each other. FAQ. Excellent customer service Buying a set of Thule roof bars and a roof box from this firm is a reminder of what great customer service should look like. Step 1: Fill out claims form Step 2: Clean product and find receipt Step 3: Take product with above documentation to dealer Step 4: Dealer reports claim to Thule Customer Service Step 5: Thule Customer Service processes claim with decision to Thule dealer If we do not have inventory on the item(s) you are looking to purchase and the date for replenishment is too far out, the Add to cart button will be temporarily disabled until we replenish stock. The order # … Enter your password in both required fields. *Note: Sorry, we cannot ship to post office boxes. Clicking on the link to track your package in the shipping confirmation email. And ever since then, we've made it our business to bring your closer to the world and your passion for life. 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And follow up emails were ignored will not be charged once your order has shipped you your. Ones- that 's what powers this endeavor view our answers if you do not find the email titled Reset... Email that was sent after placing your order, if the items immediately! Until the next favorite option for customers looking for help is via customerservice thule.com... And details on your thule.com account, please let us know below placing your order status passed.