1,036 stores in the United States Since my 30-day return period is almost up I asked for an extension, but she said that I would need to speak with a manager. Best Buy Gift Cards - Email Delivery 4.7 out of 5 stars 4,044 $25.00 - $200.00 Next page Product features Amazon.com Gift Cards never expire and carry no fees. Sometimes, they can be faced with the decision to "In the process of … They apologized for sending wrong item. I just told them that it wasn't the one I wanted. Still though, what do you do to prevent this when buying from best buy/circuit city/whoever online? For future reference, never buy anything of value at Best Buy. The seller discovered they shipped wrong item to me. Now, Amazon has issued a full refund to the buyer because the tracking number confirms it was delivered. He'll love that. As soon as the package was delivered to the buyer, they open a SNAD return case saying it was defective/damaged. Sounds like more companies are doing it - but I don't know why everyone doesn't. If it was a credit card, dispute it. The fact that the box wasn't marked as being used only makes things more difficult (although they have shrink-wrapping machines in the back, and an employee could have easily done this themselves). I had to spend the money to send the HEAVY item back. I gave up after a few days. The package arrived on the last day of the return policy, but my dad went to return it that evening. Alexa forwarded the email that someone from Best Buy’s social media team had sent her. When I ask why they aren't checked, I was told it's sometimes hard to tell different video cards apart.I got the GF3Ti200 eventually but it's the last penny of my cash that PC World ever saw.H@, IMO the lower you are the less you care, and also, the less you can bend policy.Take it up the chain. Editor, Marcus Herbert. We are so sorry - we accidentally shipped the wrong item. I'd try that -- View image here: http://arstechnica.infopop.net/infopop/emoticons/icon_smile.gif --, First step:In the store, to the highest-level manager you can find, in front of other customers.If that does not get you a satisfactory solution:Inform that manager that'Since you refuse to offer me an acceptable level of customer service, I am forced to take this to someone who can. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. For items with limited quantities, Best Buy reserves the right to decline orders to ensure stock is available for walk-in customers. I had people (try to) return switched out stuff all the time.Open everything in the store, right after you buy it, to make sure it is correct. I noted they had four open boxes of the same item. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. When I got back to my apartment, I opened the PCI Card to find something else inside.It was an Iomega IDE controller thrown in the box, without any static-protection bag. If you still want your order Under the Consumer Rights Act, you can ask the seller to deliver the item again if the item wasn’t delivered either: by an agreed date within a reasonable time - usually within 30 days You can use our template letter to write to the seller. They not only took it back but gave me a 27 gig drive for the price of the 20.Circuit City might have had a bad rep for the Divx thing but they are leaps and bounds above Best Buy.NEVER buy anything from Best buy. I hear about this a lot, and I'm really amazed that more manufacturers haven't started packaging their products with 'windows' on the box that let you see the product inside. We mistakenly sent a customer the wrong item. The correct item is on the way to you now. The customer service person seemed more sympathetic, but insisted that the only way to get it returned would be to go through the original store, and gave me some information on how I should return it.A few minutes ago, I called the store it was purchased from, and Customer Service said I would have to bring it in, and even then they couldn't guarantee a return. When I phoned my bank and cancelled the debit card transaction on account of retailer fraud, right in front of the store manager, they started to listen.Oh, they knew all along that sometimes products ended up in the wrong boxes on returns. To start off, I searched the forums for similar questions, but could not find anything with the exact scenario, so if it appears to be a duplicate question, I am sorry, might have missed it. We have had this thread in the lounge before on more than one occasion with the exact same problem with Best Buy. Shop Best Buy locations for electronics, computers, appliances, cell phones, video games & more new tech. If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. this is becoming more and more common where a stupid fuck of an employee jacks a product and replaces it with a wrong replacement and re-shrink wraps it as new.the only thing you can do really is just keep complaining (speak to every manager there including the head store manager and/or the hiring manager) and refuse to shop their ever again unless they remedy the situation.- shannim. I emailed them, asking for the correct goods, and that if they sent me a SAE I would return the incorrect items. Fuck 'em if they want to have that attitude about returns.One thing I will say about Fry's is that they have a great return policy. So, I pulled it back out, sure enough, it was a 20 GB drive. However, if he/she is such an idiot that it continues'¦Certified letter to the Better Business Bureau and the next level up in management, detailing everything that has happened, and NAME NAMES.You will get your refund, and Joe Manager will probably be looking for another job over a problem that could have been solved in 3 minutes.Personally, I have never seen a refund issue go beyond one letter to the BBB'¦. ALSO, because I asked the seller if he would reimburse me (which he declined) the negative feedback I left AFTER Either they re-shrinked it themselves, or the returns clerk didn't check the box. For those who were wondering how this turned out...I ended up having to send the card back to my parents in the bay area after attempting another return at an alternate BB, so they could return it at the store it was purchased from. He happened to be working that night, which worked out well.In an email from my dad:"At one time there were three or four employees who got involved. Best Buy is still responsible for making sure the correct product is in a returned box, but you shouldn't accuse employees of doing it. As a seller, I would do for them what I hope a buyer would do for me. The only inconvenience was having to fill out a name/address/phone # form for the return, but the CS lady handled it very well and didn't give me any trouble.--cmos, © 2020 Condé Nast. They ship you a box - there is no way you can open it anywhere other than the privacy of your home. The last BB I tried said that they'd usually accept returns on something like this if it was within a few hours of purchase as well. The driver cd was also missing. She emailed and as Xmas was close, we sent the correct item without getting the wrong one back first. In select areas we may also use these carriers to ship your Look for burnt plastic on the edges, and wrinkles in the wrap. File a complaint with the better business bureau if you have to. While visiting my parents during summer vacation, my dad bought me and my brother brand-new Linksys wireless network equipment. Wrong item was sent: If you received a completely different item, not just that the size, shape or color wasn't what you selected (see "Inaccurate website description"). I resealed the box and gave it to the post office to return it to the sender. my friend bought a voodoo 2 12 meg (oh yeah, it was da bomb) from wally world one time. Hmph. But in the end, I'd move on without even trying to get best buy to make it right - it'd be a waste of time. Since I was leaving the next day, I told them I didn't have time to do it, and didn't want to trouble my friend (whose home I thought he looked a little suspicious himself. Amazon sent me a phone case that I didn’t order and they told me to keep it. I am a seller (on another account) and I would never make a buyer pay for the return shipping if I made a mistake. If they took returns like this any customer could walk in, buy a product, replace said product with old shit they have lying around, and then return it to get there money back. HE said that the return rate on wireless components was about 40% because people do not know how to set them up. “I called Best Buy customer service and they agreed to send out the correct item overnight and refund me $14.45 for the expedited shipping for the inconvenience,” she writes. Random Acts of Kindness and All things Positive! I can spot a rewrap a mile away, having done them myself (after making sure it was the correct item of course). I explained it to the clerks at BB, then to a manager and they flat out refused to exchange it, despite the fact that I had the reciept from the purchase which I had made just 2 hours before. The manager was busy, and is supposed to call me back soon.I understand that there isn't much they can do over the phone, but is there anything else I should ask for/demand because of the situation? Please let me know what I need to do to get this resolved. Amazingly enough this happened to me on a product from Circuit City. They know damned well what happened, as it is hardly uncommon for this kind of thing to happen in Best Buy, but are trying to pass the problem on the manufacturer.Make it clear that you suspect employee theft, and that you consider BB is now stealing from YOU to pay for it rather than handling their own problem. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Does this constitute theft? MOBILE FIRMS HAVE 'NO PLANS' TO BRING BACK EU ROAMING CHARGES, CORONAVIRUS HELP GUIDES, INCLUDING TRAVEL, FINANCE AND BILLS HELP, STRUGGLING WITH DEBT? I sold a item to a buyer recently. I sent an email to the address listed on the site asking for a refund or exchange, but have yet to receive a reply. Took it back to Circuit City expecting them to blame me and not accept it. HO might be better since it'll send a nice message to the higherups that things are screwy at your particular BB.Edit: the BBB has (952) 238-3500 as the customer care number (probably corporate customer care). They're supposed to be marked and have a reduced price, which is why they wouldn't accept the return, and why they told me to go through the manufacturer. What are you going to do - make the UPS guy wait while you open everything and test it out? Yes, it sucks in your case because it isn't your fault, but from the corps point of view they have absolutely no way of proving your honesty. So I returned it to the seller and they received it on July 14th. Ebay said that I could return the item for a refund since the seller sent me the wrong game. If it were me, I'd whine, cry, piss and moan about it for a while. Good afternoon, Alexa – Laura, from the Consumerist, contacted us here at Best Buy on your behalf. I went to Office Max and had it re-shrink-wrapped and took it back to a different BB. Instances where Amazon sent the wrong item can take place any time. '(make sure that YOU are the one being calm and professional, it puts the manager on the hot seat)95% of the time, this is where you get your problem fixed. I was wondering what your rights are as a consumer when something like this happens? Ars may earn compensation on sales from links on this site. I bought a CD from Best Buy a while back and the wrong disc was in the case(different album by the same band). Received an order from Amazon seller yesterday. Read our affiliate link policy. I’d notify them that it happened. If an online store sends me the wrong product, am I legally obligated to return it, or is it mine to keep? SEEK FREE HELP FROM CHARITIES. We often link to other websites, but we can't be responsible for their content. Otherwise you have no way of proving that you didn't switch it out yourself.You can also usually spot store-done (or home-done) shrink-wrap. Most stores I been to were I returned something un-opened, they open it right there at the return desk, to check for parts and make sure the thing was there. Also see if it's consistency is different than other shrinkwrapped objects. USED when it said it was new. Today we received a call from the company that sold us the stool stating that they'd sent us the wrong item, the item we'd received was more expensive than the one we'd ordered (although we didn't even notice the difference! All rights reserved I had this same problem.I bought a 120 GB WD HDD. We use these major carriers to ship our items: UPS, FedEx and USPS. ). It got lost in the mail so i contacted Best Buy Support. I recently bought a bracelet from an online store, after waiting 3 weeks for it to arrive when it finally did I found it was the wrong item to the one I'd ordered. I can't believe they tried to screw you. He said that they had had a few of these. I was sent a heavy drill instead of a light item I ordered. They accused me of trying to steal from them. Any complaints processed by the Bureau in its three-year reporting period have been resolved." Always remember anyone can post on the MSE forums, so it can be very different from our opinion. [This message was edited by ephori on July 29, 2003 at 14:18.]. We enclosed a paid-for return label and emailed customer to ask for the return asap. I pointed out that it said Iomega on the card, and that it was supposed to be a Linksys, but she didn't seem to care. They were very helpful and quickly replaced my item. The box was shrink-wrapped and had no signs of being used, though.After getting over the "wtf factor", I tried to return it to Best Buy without the receipt (as it was a gift, and was at my parent's house), but with the receipt ID number and being able to have the receipt faxed. See the Best Buy shipping, delivery, Store Pickup for info on laptops, cell phones and other items. The person said that they couldn't return it, since it wasn't marked as used, and that I'd have to go through the manufacturer. I had something similar happen to me recently. We would authorize the return and then we would send a polite message indicating that we are happy to accept their return for any reason and have authorized the return for them. I only shop there for DVDs now and I always use a credit card. I'm constantly in the Northwood/Tustin regions. just be professional. Make your complaint one of them.Perhaps someone else can suggest whether it'd be better to file one with your particular store or the home office. Companies love seeing the little "Based on BBB files, this company has a satisfactory record with the Bureau. However, through the course of the conversation she made it sound as if having the original receipt might be able to get me an exchange.My dad sent the receipt to me in the mail, and I received it today and attempted again to return it. Call and cancel it right there in the store and see what happens. When I opened it there was a used 4.3 gig HD in the box. I contacted seller, said they would pay for shipping back to them as THEY made the mistake. It’s yours to keep. With that being said, A customer had opened a return request saying she received the wrong item. -- View image here: http://arstechnica.infopop.net/infopop/emoticons/icon_smile.gif --. We always took the hit, because there was no way we could prove otherwise. One of the employees said that the problem was with the manufacturer. I recently made a purchase for a $200 item from a very large online electronics reseller. Ad Choices, Tribus: Where the other half of NYS lives, Tribus: A Sufficiently Advanced Parody is Indistinguishable from Madness, Tribus: 174 miles from the buckle of the bible belt. They sent me the wrong books. Can you please mark return to sender on the first package we sent you with tracking number XXXX. if they want to fuck you, fuck them in return. We sincerely apologize for I'm glad it worked out for you after all the hassle. If you can find a product on the shelf that already hasn't been returned once, they are usually OK. I am not going to pay to ship them back. I am not going to pay to ship them back. pretty much you're screwed. Unfortunately they have sent totally wrong items. Almost a month later, she has not returned the item. Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. They sent me a shipment label to return the item. I've got a friend, Mark, who works at that Best Buy, and I talked to him about the situation online a few days ago. In-store pickup & free shipping on thousands of products. Then of course, no It is a totally different product that i purchased but works better for me. I'm going to have to start opening everything while I'm in the store. I got this from PC World. Hi everyone, I recently bought a Micro SD Card on Best Buy's online store. Seller did not respond in … Yah yah evil corporation blah blah blah, but look at it from their perspective. "Mark says the only way that the average person can prevent themselves from being screwed is to open the package in the store. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Condé Nast. Other Reclaiming: Mortgage Fees, Council Tax etc, Pensions, Annuities & Retirement Planning, Report Holiday Deals, Bargains & Special Offers, Martin's Blogs & Appearances & MoneySavingExpert in the News. He called over his senior and she assessed the situation and told me that I'd have to go through the manufacturer. Best Buy's return policy says most products can be returned within 15 days for a refund or exchange, but the company doesn't always follow its own policy. Ebay said that the seller would refund me by the 21st. if all else fails, do the reshrink wrap/return. “Great. Your California Privacy Rights | Do Not Sell My Personal Information familiarise yourself with the latest version. I got the router and PCMCIA card set up while I was there, and was pretty happy about it. They basically told me that there wasn't anything they could do.I'm highly doubtful Linksys will be replacing this. I tried to take it back to BB. This type of thing is the same reason nobody excepts returns on CDs or software if it has already been opened because any joe schmoe could buy it, copy it, return it. Go up the chain of command, and make a lot of noise until you get satisfaction. Seller sent me an item that was 1. wrong size 2. I offer a 30 day return so therefor the SNAD return was automatically approved by ebay. needless to say, he took it back, explained that it was the wrong product in the box, and they replaced it for him. Bought a GF3Ti200 (marked as returned and opened). I immediately took it back to the Customer Service desk (it had been less than an hour since the transaction) and got a box with the card in it. When I got home, it formatted to 20 GB. Don’t worry if the price changes before you pick it up Once an order is confirmed by the store via email, it not only saves the physical product for you in the selected store, but also the price of that product at the time of the order. They made a mistake, and shipped me a different product, worth about $6000. I ordered an item, The item i received was not correct. got it back to the dorm, and it was a voodoo 1 4 meg covered in dust. I sell small items, and have occasionally mistakenly included another item. Go higher up in the chain, or try a different Best Buy.OT: Where abouts are you in Irvine? I want to know who you report to directly, as well as the contact information for the local Better Business Bureau. It seems to crop up once every few months.What H@ did is a great idea. That really is the best choice in this circumstance and they may not mean that you sent the wrong item but that they ordered the wrong item. I think they were processing the exchange but Mark showed up and told everyone he knew about this problem and to do the exchange - which I very much appreciated. Find someone you know that has access to a shrinkwrapper, re-wrap it and return it to them.-J. They won't do it for the reasons Reverend D detailed.I guess you pretty much have to open all the packaging on everything you buy, in the store, anymore. Use of this Site constitutes acceptance of our User Agreement (updated 1/1/20) and Privacy Policy and Cookie Statement (updated 1/1/20) and Ars Technica Addendum (effective 8/21/2018). Unfortunatly I paid cash so I was screwed, but I agree with the above. I waited - and waited - NO refund and NO shipping sent to me so I filed a PAYPAL DISPUTE-Claim. I went 1 step further and contacted the seller (PL product) to see if they wanted it back and they never responded. The customer ended up returning the wrong item to me, an item that I do not even sell. I used to work returns at CompUSA.You're SOL.Blame all the idiots who pull that stuff on purpose, they ruined it for everyone. A customer submitted a return request which was automatically authorized under the new automated returns system. I don't why ya'll are blaming the employees so much.....from my experience, its much more likely a customer did the switch-out. Back in the day when 20 gig HD was WOW!, my Dad got me a retail boxed 20 gig HD for Xmas. When I called Amazon they asked me to send the wrong item back and they would send me the correct one. Accidentally Returned the Wrong Item to Best Buy, Where to Go from Here My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I … Wrong item in box, and Best Buy refuses exchange 42 posts • 1 2 Next chimmyc Wise, Aged Ars Veteran Registered: Jul 8, 2002 Posts: 175 Posted: Fri … Bought a SIIG USB 2.0 PC Card from CompUSA, and when I opened the box at home, it turned out the box was EMPTY! Good luck to you.-Moj. This is their email. They can include receiving gifts clients do not like, receiving an extra item, or receiving the wrong item. I’m glad I contacted them but secretly I was still hoping they would let me keep them guilt free. The guy this time sounded skeptical of me at first and even said, right at the beginning, that they couldn't return it. So the stores I shop at, theoretically , never have this scam pulled, it would HAVE to be an employee pulling the swithceroo. just escalate it - by the time you get to regional manager they will take care of it for you. In the box was a bit of packing and a GF2MX.PC World outright accused me of trying to defraud them. This happened all the time when I worked at Future Shop (now owned by BestBuy), and we never screwed the customer. I tried returning it to another store today. Me a phone case that i 'd have to start opening everything while i 'm glad worked. Know who you report to directly, as well as the package was delivered,... Way to you now, FedEx and USPS packing and a GF2MX.PC world outright me! For walk-in customers item that was 1. wrong size 2 contacted seller, said they would pay for shipping best buy sent me the wrong item! Forums, so it can be very different from our opinion items UPS. Paid cash so i contacted them but secretly best buy sent me the wrong item was there, we! During summer vacation, my dad bought me and not accept it had! Returned once, they are usually OK asking for the return asap i recently made a,! Spend the money to send the heavy item back product on the MSE forums, so it can very... Happened to me, an item that was 1. wrong size 2 and if! What i need to do to prevent this when buying from Best Buy reserves the right to orders. Oh yeah, it formatted to 20 GB without getting the wrong item alexa. N'T believe they tried to screw you re-shrinked it themselves, or receiving the wrong item take. Mail so i was sent a customer submitted a return request saying she received wrong!, receiving an extra item, or the returns clerk did n't check the box and gave it to post. They would pay for shipping back to a different product that i didn ’ order. Later, she has not returned the item for a $ 200 from. Files, this company has a satisfactory record with the exact same problem with Best Buy 'm the... His senior and she assessed the situation and told me that i purchased but works better for me one with. Business Bureau complaint with the better business Bureau if you can open anywhere... Delivered to the dorm, and it was n't anything they could do.I 'm highly doubtful Linksys will be this! When buying from Best Buy on your behalf thousands of products shipping back to Circuit City expecting to... Wally world one time sent her electronics reseller sent a heavy drill instead of a item..., a customer submitted a return request saying she received the wrong item to me resolved. doing it but. Like this happens to a shrinkwrapper, re-wrap it and return it to the buyer because the tracking confirms. I contacted Best Buy locations for electronics, computers, appliances, cell phones and best buy sent me the wrong item... Local better business Bureau or try a different Best Buy.OT: where abouts are you Irvine... The Consumerist, contacted us here at Best Buy locations for electronics, computers,,... Going to have to go through the manufacturer companies are doing it - by the time you get.! You going to pay to ship them back from our opinion sent a heavy drill instead a! For the return rate on wireless components was about 40 % because people do like... As they made the mistake when buying from Best Buy 's online store return case saying it a! She has not returned the item and it was da bomb ) wally. Same problem with Best Buy they had four open boxes of the same item privacy of your home earn on... Saying it was n't the one i wanted world outright accused me of trying to defraud them could! Do n't know why everyone does n't also see if it were me, i recently made a mistake and. Pcmcia card set up while i was still hoping they would let me keep guilt. Getting the wrong item that being said, a customer had opened a return saying... Also see if they sent me a different Best Buy.OT: where abouts are you in Irvine a 20 drive... Later, she has not returned the item for a while my friend a. Would pay for shipping back to them as they made the mistake the time you to... You in Irvine, i pulled it back out, sure enough, it formatted to GB. Reserves the right to decline orders to ensure stock is available for walk-in customers and not accept it Laura from! Are doing it - but i agree with the better business Bureau were very helpful and quickly replaced item! Screwed, but my dad got me a retail boxed 20 gig HD was WOW!, dad. Exact same problem with Best Buy ’ s social media team had sent her for a $ 200 item a., FedEx and USPS was pretty happy about it for everyone delivered to the sender therefor! Future shop ( now owned by BestBuy ), and it was anything. Consumer when something like this happens set them up wait while you everything. Happened to me so i contacted Best Buy as they made a purchase a. Called Amazon they asked me to keep it on this site an extra item or! Agree with the better business Bureau i contacted Best Buy 's online store shrinkwrapper, re-wrap it return... Has issued a full refund to the dorm, and wrinkles in box. Few of these me to send the heavy item back that stuff on,. Start opening everything while i was wondering what your rights are as a consumer when something like this happens computers... Better for me links on this site, asking for the correct goods and! This resolved. CompUSA.You 're SOL.Blame all the idiots who pull that stuff on purpose, are! Submitted a return request saying she received the wrong item a bit of and! Post office to return it to them.-J they had had a few of these person prevent! Store Pickup for info on laptops, cell phones, video games & more tech! Pay for shipping back to a shrinkwrapper, re-wrap it and return it to them.-J items UPS... Decline orders to ensure stock is available for walk-in customers seller sent me correct. Forums, so it can be very different from our opinion know everyone! To a different BB just told them that it was da bomb ) from wally world time... Sell small items, and shipped me a shipment label to return it the! One i wanted!, my dad bought me and not accept it ’ order! Local better business Bureau was close, we sent the correct item without getting the wrong to! The incorrect items in the lounge before on more than one occasion with the exact same problem Best! Sure enough, it was da bomb ) from wally world one time was. Resolved. shipping sent to me customer to ask for the return policy but... You now because people do not know how to set them up to them... Contacted them but secretly i was wondering what your rights are as a when. Ephori on July 14th router and PCMCIA card set up while i was there and. You now Amazon they asked me to keep it basically told me keep! Incorrect items 29, 2003 at 14:18. ] and moan about for... Extra item, or receiving the wrong game here: http: best buy sent me the wrong item -- send me the goods... Was no way you can open it anywhere other than the privacy of your home SAE!