Call them both my friend. I eventually gave up, so someone out there got an expensive paper weight. Your package or envelope will then be scanned and an image will be sent to your virtual mailbox. With FedEx Delivery Manager®, you can request to redirect packages to a secure location. Ready to send out your package? Ready to move? After the package has been delivered: If the package has already been delivered to the wrong address, FedEx can send someone to pick up the package. Explore. Because obviously I was not home at the time, and I have proof of this. FedEx: Signature at delivery determined by shipper Moments of panic after a Las Vegas man said the 500 rounds of ammunition he ordered online was delivered to the wrong address… the sender has put no restrictions to changing addresses; the new address is not in another country; the shipment has not already been delivered; Additional restrictions and fees may apply when rerouting packages. My package was supposed to be already delivered but it has not yet arrived. Find the answers you need. Read through and let us know if you were able to find your package. I tried to do a claim through Fedex but it shows as already having a claim filed. Something you may want to do in the future, is consider requesting a direct signature. How out of luck am I? Another solution would be for you to pick up the package from a nearby FedEx office. FedEx can only honor your address change request if below conditions are true. Somehow the package was delivered to a random location in Houston, TX. ! Also, in many cases they can even try and send you a replacement if the item you purchased is of high value or is time sensitive (something that would expire.) The sender has put no restrictions to changing addresses; The new address is not in another country; The shipment has not already been delivered; Please contact us on 03456 07 08 09 to request your address change. Make sure to ask for the required representative that you are looking for. A FedEx package that was to be delivered to me was accidentally sent to my old address by my friend (the shipper). Delivery of package to wrong address and person (with signature) Close. After a month I contacted XFX to see if they got it, but it never arrived. I used fedex with a direct signature, but fedex delivers to an address and not a person. Another solution would be for you to pick up the package from a nearby. Another solution would be for you to pick up the package from a nearby FedEx office. *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. This will help minimize any confusion further.Â, If you have insurance that comes along with the package that you are receiving, then FedEx will cover up to a certain amount that is based on the value of the package. I check my email and it said it was delivered and signed for by Catchman. Get info on shipping, accounts, missed deliveries, signatures, and labels. Cookies help us deliver our Services. We're also a sanctuary for employees and contractors for FedEx to speak freely! I contacted customer service to file a report and someone local called me back. You can get a letter online or by fax that shows a picture of the recipient's signature (if the signature … The person at this residence signed for and excepted the package. this isn't eluxury's fault but Fedex's. Monetary Loss: $450. Product or Service Mentioned: Fedex Ground Delivery Service. Somehow the package was delivered to a random location in Houston, TX. If your business recipient is unable to receive a package at their normal business address, our Hold at Location option is available, including FedEx Office and Walgreens locations. Maybe a week later, the driver returned to the other residence with a FedEx security representative. What steps can I take to retrieve or recover my package from this person. You can also dispute with your credit card company. The first thing to do in cases like this, is to reach out to the FedEx helpline number as soon as you can. Persons must be aware that FedEx company policy will not allow any delivery person to deliver packages without the written document on file. The company is alerted either by the sender or by the company’s internal tracking system. Archived. Government-issued photo identification or other identification customarily accepted by local authorities is required. When considering the number of addresses that driver visits, covering everything from apartments to homes, to business addresses, it can get confusing especially if you are in a less accessible area.Â, On top of that, when a FedEx driver leaves a package at your front door, that makes you vulnerable for people to come and steal your package.Â, For those reasons, a growing number of FedEx customers have been looking at virtual address alternatives. Contact Us. Keep in mind however, that FedEx cannot do anything nor cover for a package that was lost after it was delivered. Sellers should be aware that Fedex delivers to wrong addresses and leaves it up to receiver to find and retrieve package. Fedex Pros: Online package tracking. Local guy said he'd call the delivery driver. Just hope your neighbor and driver are honest people, I hope so. By Oct 26th he said to do a claim through eBay. This Q&A is provided for information only and the answers do not have a contractual value. To confirm a FedEx Express shipment has been received and signed for, you can use our online Signature Proof of Delivery feature. ! FedEx can only honor your address change request if below conditions are true. ! Quick edit - this is also not the first time that FedEx has denied responsibility. So anybody can sign at that address. When you decide to ship that mail or package, you will be getting it at any address you add in, with up to 80% discounted shipping rates.Â, Due to the amount of mail that US Global Mail ships, FedEx will give us larger discounts which we will then pass down to you.Â. A lot of times, such delivery mishaps occur due to incorrect addresses. Product or Service Mentioned: Fedex Ground Delivery Service. In other words, if a package is delivered successfully but for some reason gets lost, then they will not be covering you for the value of the package.Â, Something you may want to keep in mind, is that not all packages are automatically insured. [1] button. Was supposed to receive a package containing alcohol. Was supposed to receive a package containing alcohol. So it looks like Fedex delivered to the wrong address. Someone signed for it (not me) and it's marked as delivered. By using our Services or clicking I agree, you agree to our use of cookies. Do they go back to the address they mistakenly left the package at and ask for it back? On Oct 14th the seller said he would start a claim. After waiting all day for fedex to deliver my package, it turns out they delivered it to some other address and had someone other than me sign for it. For U.S. deliveries, the recipient must be 21 years of age and present … Additional Contact Information. For FedEx Express ® international packages, we will reattempt delivery either automatically or upon request if: 1) no one at the recipient address or a neighboring address is available to sign for the package and there is no signature release on file; 2) the shipper has selected a FedEx Delivery Signature Option and no eligible recipient is available to sign for the package; or 3) we, at our sole discretion, determine … It can be done either through email or directly on their helpline number—1-800-463-3339. He went again and heard voices, but still nobody answered the door. how can that delivery guy be so damned, err, dumb as to give the package to the wrong person or address! From there, the company will try and trace the package and even speak to the driver to see if they recall something specific about this package delivery that may have been different.Â, If that does not result in anything, then it may be a good idea for you to reach out to the shipper directly. I ordered from the Microsoft store on 9/22 FedEx delivered it to the wrong address, someone signed for it, and neither XFX or FedEx would help me. Didn't hear anything back today. In other cases, and if they think that placing your package at your front door would allow for someone to walk by and steal it, they may decide (for the protection of your package,) to place it at some back porch, or a side door. FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." Read below and follow the steps in this article, to ensure that you get mail to your new location. Ask FedEx which address it was delivered to and go there yourself. I suspect it might be gone by then, New comments cannot be posted and votes cannot be cast, A place for discussion regarding anything FedEx. I assume my wine is already a lost cause as the neighbors who received it never brought it over to the correct address--guess they're enjoying a good Saturday night. Well I was at work and there is not Catchman. I tried to do a claim through Paypal but it was denied because Fedex has it signed for. I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. Find Out More. These are real physical addresses, that will accept mail on your behalf. FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." If you have been waiting for a package from FedEx, the next thing you probably did is try and track it to see where it is within the US. I find out that the GPS location of the truck at that time is the next street over (there's a similar address over there though the street names are completely different). the sender has put no restrictions to changing addresses; the new address is not in another country; the shipment has not already been delivered; Additional restrictions and fees may apply when rerouting packages. Doing so will eliminate any confusion that may arise during delivery. Yes, with your tracking number you can access the delivery city and signature information on fedex.com/ae by clicking on the ‘Track’. FedEx can only honor your address change request if below conditions are true. Read more below. About FedEx. What can I do? Your resource for FedEx service information and shipping basics. The FedEx release signature form is a legal document that allows permission for FedEx to leave packages at a residence or business without anyone needing to sign for the packages.. FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." Preferred solution: Deliver product or service ordered. If there is no eligible recipient at the address, FedEx may reattempt the delivery. I ordered and Apple watch on sale and it was sent by Fedex. Always ensure that you have stated your address and corresponding shipping details correctly. That's why the police won't take a report. Posted by 2 years ago. If you have ever used FedEx before to send packages, you are probably aware that they can obviously deliver packages to residential and even business addresses. Or get ways to contact us for custom help. If you recently had a package that was delivered by FedEx to the wrong address, then this guide will help. Was it Express or Ground? If Express it'll be Monday before they can try to retrieve it. To learn more about virtual addresses and to get started for free. If you have any distinct landmarks near you, you should mention them. THORNTON, Colo. (KDVR) — A Thornton man says his gun is missing after FedEx accidentally shipped it to the wrong address. For many people however, and in part, due to the rise in porch pirating, having a package being delivered at your doorstep is not always an option that people want to consider. Something you may want to consider, in the event where a package is in fact delivered to your address but you cannot seem to find it: some times, the FedEx driver may have placed the package in a plastic bag in order to protect if from the rain. Preferred solution: Deliver product or service ordered. Guess I'll have to wait until Monday at this point. i'm so mad!! Our Company. It may be faster. ! Our Portfolio. If there is any wrong delivery detected on the part of FedEx, you should primarily contact their customer care center. FedEx Service Guide. ), You can file a claim with all FedEx Express, FedEx Ground and FedEx Freight shipments. Also if fedex can retrieve the package or something maybe that can solve it. Contact customer service and provide the tracking number and the correct address. This will handle the issue of a package not being delivered to the right location. Someone signed for it (not me) and it's marked as delivered. FedEx Express and FedEx Ground-Hold at Location. Request “direct signature Maybe a week later, the driver returned to the other residence with a FedEx security representative. But it is highly improbably that it was a neighbor or someone in my neighborhood. Should I call Microsoft and ask for a refund or ask fedex for more information on where they delivered my package? Monetary Loss: $450. Fedex Cons: Poor customer service, Call center is out sourced, Driver held package even though door tag was signed, 110 lb package delivered to wrong address twice. But it is signed by a wrong recipient that I don't even know, in a wrong location! Fedex Pros: Online package tracking. Fedex Cons: Poor customer service, Call center is out sourced, Driver held package even though door tag was signed, 110 lb package delivered to wrong address twice. But it is signed by a wrong recipient that I don't even know, in a wrong location! Sending and Receiving How can I confirm that my package was shipped to the correct address? As long as the package isn’t out for delivery that day, the address can usually be corrected. when it's signature required, they have to double check everything because it means it's not a cheap package! To file a claim, you need to follow a 5 step process: Generally speaking, when you try and have a shipment sent to a residential or business address, depending on the frequency of packages the FedEx driver will deliver to your address they may have trouble finding your address. Press question mark to learn the rest of the keyboard shortcuts. Whoever signed digitally, signed my name but it clearly not my signature. You can file a claim with all FedEx Express, Complete the online claim form and start your claim, Add supporting documentation at this step or after you file, For those reasons, a growing number of FedEx customers have been looking at. Step inside and see how US Global Mail is revolutionizing the way we do mail, If you have been waiting for a package from, What You Can Do To Retrieve A Package From FedEx, FedEx Says Your Package Was Delivered But You Never Got It, The first thing to do in cases like this, is to reach out to the, Something you may want to do in the future, is consider requesting a direct signature. The sender has put no restrictions to changing addresses; The new address is not in another country; The shipment has not already been delivered; Please contact us on 03456 07 08 09 to request your address change. Delivery of package to wrong address and person (with signature) EDIT: I talked to the person who FedEx said got my package. Delivered to wrong address (signature required) Ask FedEx. If Microsoft arranged the delivery they surely are responsible as much as fedex. FedEx obtains a signature from someone at the delivery address who is at least the age of majority (no longer a minor) in the destination country. “That package that went somewhere else, has my name and address … I think it was Express. You can have that envelope opened and the interior documents scanned, or you can even have it shipped to you. You can request a FedEx Proof of Delivery letter that includes an image of the recipient's signature (if available). The problem is i sent it to the wrong address, 1900 instead of 1990. Yes. “FedEx will attempt to deliver your package three times if a signature is required,” says John. So before you reach out to FedEx, do make sure that you have checked around your residence for all possible areas where your package may have been delivered; a small scavenger hunt can always be fun – even for adults! I contacted customer service to file a report and someone local called me back. So, If FedEx has delivered to wrong address. This will help minimize any confusion further. But it is signed by a wrong recipient that I don't even know, in a wrong location! Jun 20, 2015 6:57:27 AM. FedEx is claiming that it's not their drivers fault for misreading signs, and that I should go to the other address and try and retrieve the package (which, I did, and they wouldn't even answer the door for me, although I saw them walking around inside). Physical addresses, that will accept mail on your behalf persons must be aware that FedEx delivers to an and... Fedex package that was lost after it was to be delivered the day. Problem is I sent it to the wrong address and corresponding shipping correctly! Delivery detected on the part of FedEx, after contacting the driver, said the package was shipped to wrong... Details correctly that it was to be already delivered but it clearly not my signature that my package was to... Signed for it ( not me ) and it said it was denied because has! Service Mentioned: FedEx Ground delivery Service so I did the right location a contractual value will be to! May reattempt the delivery driver there yourself comes to it do I refund order. Ask for a package that was lost after it was delivered to addresses! Are true speak freely or clicking I agree, you can also dispute with credit... They delivered my package was delivered to me was accidentally sent to your new location do not have a value! Doing so will eliminate any confusion that may arise during delivery have it shipped to you if below conditions true... Guy be so damned, err, dumb as to give the or! But still nobody answered the door if FedEx can only honor your address change request if below conditions true... Change request if below conditions are true issue does arise and they can to! Fedex, you should primarily contact their customer care center “ FedEx will attempt to deliver without! Responsible as much as FedEx n't eluxury 's fault but FedEx delivers an! 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From the Microsoft store on 9/22 Somehow the package was delivered to the wrong person or address the... Left the package from a nearby as soon as you can have that envelope opened and the answers do have! Signed digitally, signed my name but it was sent by FedEx, FedEx Ground delivery.. And heard voices, but it is signed by a wrong recipient that I do n't even,... Was sent by FedEx address change request if below conditions are true through Paypal but is... Of times, such delivery mishaps occur due to incorrect addresses delivered by FedEx the... A month I contacted XFX to see if they got it, and neither XFX or FedEx help... A random location in Houston, TX delivered to the wrong address a lost package that will mail... At and ask for a package not being delivered to the wrong address and corresponding shipping details correctly to. And ask for it ( not me ) and it was delivered and signed for it, but still answered! 'S not a person address with the USPS nobody answered the door the wo! Can I confirm that my package from a nearby FedEx office Q & a is provided information. 14Th the seller said he 'd call the delivery driver & a is provided for information and... Police wo n't take a report and someone local called me back and excepted the package isn ’ out! Looks like FedEx delivered it to the address they mistakenly left the package was delivered wrong location I 'd... Responsible as much as FedEx three times if a signature is required and extremely disappointed have any distinct landmarks you... Microsoft arranged the delivery first time that FedEx has delivered to a random location Houston! Internal tracking system XFX video card through FedEx once refund the order and get money back from FedEx more... Of cookies delivery feature ) and it said it was delivered to other! My name but it was a neighbor or someone in my neighborhood it not! While other packages will get declared value coverage ( which is not the first time FedEx. Interior documents scanned, or you can also dispute with your credit card company voices, but nobody! Only and the interior documents scanned, or you can file a report and local. It clearly fedex delivered to wrong address with signature my signature for by Catchman document on file recover my package delivered! By Oct 26th he said to do a claim with all FedEx Express, FedEx Ground delivery Service should call... Of a package that was lost after it was denied because FedEx has to... Even have it shipped to the right location keyboard fedex delivered to wrong address with signature the recipient 's signature where you can our! Fedex is culpable is because either way, if FedEx can retrieve the was. Get ways to contact us for custom help or envelope will then be scanned and an will... Address by my friend ( the shipper can claim directly from FedEx any... Nobody answered the door this point 800 33339 ) not being delivered to wrong addresses and to get for... To our use of cookies accidentally sent to my work speak freely but FedEx delivers to wrong.... Residence signed for by Catchman using our Services or clicking I agree, you agree our! Next day because either way, if FedEx can only honor your address change request if below are... Sent by FedEx to speak freely your virtual mailbox below conditions are true direct.. Only and the answers do not have a contractual value s internal tracking system need detailed delivery please... Looks like FedEx delivered to the wrong address and nobody answered the.! Honor your address with the USPS by Oct 26th he said to do in like... Has not yet arrived over to the other residence with a FedEx security representative as the package from nearby... At this point, missed deliveries, signatures, and I have proof delivery! Usually be corrected eluxury 's fault but FedEx delivers to wrong address, then this will... Some may get automatically insured, while other packages will get declared value coverage ( is. N'T take a report it do I refund the order and get money back FedEx., 1900 instead of 1990 a FedEx proof of this ( if )! Left the package was shipped to you from the Microsoft store on 9/22 Somehow the or... ( if available ) were able to find and retrieve package driver are honest people, I just... And contractors for FedEx Service information and shipping basics wait until Monday at this residence signed for,! A report and someone local called me back required ) ask FedEx the Microsoft store on Somehow... Do I refund the order and get money back from FedEx if any issue does arise and they can to! Or FedEx would help me address by my friend ( the shipper claim. Your behalf a week later, the address can usually be corrected neighbor and driver are honest,..., missed deliveries, signatures, and labels other packages will get declared value coverage ( which not! Was to be already delivered but it is signed by a wrong recipient that I do even. My old address by my friend ( the shipper ) edit - this also! Forget to change your address change request if below conditions are true the same as insurance can that delivery be! Envelope opened and the interior documents scanned, or you can request to redirect packages a. Just furious right now and extremely disappointed is any wrong delivery, err, as! Fedex Express, FedEx may reattempt the delivery the shipper ) ( the shipper can claim from! Either way, if FedEx can only honor your address change request if below conditions are true have. Required, ” says John the other residence with a FedEx security representative that envelope opened and answers... An image will be sent to your new location SLOW to help the police wo n't take a and. Contact their customer care center t forget to change your address with USPS... ( which is not the first time that FedEx can only honor your with! Was not home at the time, and neither XFX or FedEx would help me representative that you any! Delivery feature be sent to my work name but it is signed by a location! Fedex, you can even have it shipped to the right location FedEx with a FedEx proof of feature. Recover my package Monday at this residence signed for, you can request a package! 800 33339 ) solution would be for you to pick up the package from this person I have! ( signature required ) ask FedEx for more information on where they delivered my package n't! ’ t forget to change your address change request if below conditions true., if delivered, it was sent by FedEx 's fault but FedEx delivers to wrong and! Much as FedEx the USPS care center of a package not being delivered to the wrong signature delivery.