These 25 solved Hotel Management questions will help you prepare for the interview conducted during the selection of freshers at campus placement or job interviews of professional. "I read on your job posting that one of your preferred educational qualifications is a bachelor's degree. You can follow the links below to read other chapters: How do you handle the situation? What are the skills required from reservation and ticketing agent employee in order to success in his work? What could you do not like to work as reservation and ticketing agent? Make and confirm reservations for transportation or lodging, or sell transportation tickets. Answer by providing an example where, e.g., you were rewarded for your behavior or congratulated by a superior, or where it could have been difficult for someone to remain reliable, yet you were. This is why you should always ensure to review the job posting before the interview to familiarize yourself with the day-to-day work involved. I would calmly listen to the passenger so he/she has a chance to be heard, and then would do my very best to assist him/her in a timely fashion. Good interview answers. For instance, (X example of your excellent communication skills, e.g., when working on a team project in a professional or volunteer capacity, or in a university setting).". 1. Here we will discuss how to successfully answer American Airlines Interview Questions Tell me about your ability to work under […] 250+ Hotel Management Interview Questions and Answers, Question1: What is adding value? How would your former employer describe you? Employers are looking for commitment, reliability, respect and professionalism, among other things. Congratulations on getting an American Airlines Interview. As reservation and ticketing agent, what training courses or extra education that you think will improve your work performance? Tell the interviewer about your conflict resolution skills and your ability to remain professional and respectful in all situations. Why do you like to work as reservation and ticketing agent? Read About: Frequently Asked Questions During Interview and Answers. Furthermore mention your ability to work under pressure while remaining calm, collected and professional at all times. Why did you leave your last job / Why do you want to leave your current job? Reservation agents make and confirm travel arrangements for passengers by using computers and manuals to determine timetables, taxes, and other information. This blog post is Chapter 2 in the eBook: Ultimate Guide to Building a Live Chat Dream Team. As mentioned in our Interview Don'ts - don’t bitch! Open-Ended Questions: Tell me about yourself. Interview Questions for Reservation Agents: 1. So let us not waste any time and quickly start with this compilation of ServiceNow Interview Questions. How would you describe [ reservation and ticketing agent or your ] needed work style? What are your future steps after experience you'll gain from your reservation and ticketing agent job? ... including airline tickets and transportation. There will be total 5 questions … I've provided the interview questions I was asked VERBATIM and in the order in which I was asked. The knowledge of Our VMware Questions and answers are very simple and have more examples for your better understanding. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Learn about interview questions and interview process for 11 companies. "I am extremely reliable and always on time. We have thousands of questions and answers created by interview experts. This reservation and ticketing agent job interview questions and answers example will help you to prepare your answer for common expected career questions. 2. Reservation And Ticketing Agent Job Interview Questions & Answers. 8 Hilton Reservation Agent interview questions and 8 interview reviews. “I’ve been in my current role for five years and feel it’s time for a change and a new challenge. I know this is the right environment for me as I am a team player and wish to matter within a team, as opposed to simply being a number amongst many.". Dear Readers, Welcome to Hotel Management Interview questions with answers and explanation. "I would remain calm and professional as I must ensure to adequately represent the company at all times. 144 Reservation Ticketing Agent jobs available on Indeed.com. Miss Duangjai Pratchayatanakul 56123405096 3. I nevertheless remained calm, collected and professional and did not let this situation affect my performance.". "When working as a/an (X position title) for (X company), (... X example of a conflicting situation with a co-worker). We all know interviews are stressful and competition is intense. Searching for reservation and ticketing agent job interviews questions examples that help you to prepare your interview by knowing how to answer properly common ques. Call Center Interview Questions Part 2. As this was dishonest, I (... how you acted with integrity).". Miss Chattri Treeratrukhawet 56123405082 2. "You should hire me because I have the right educational and professional qualifications that you require, as well as the right personality traits. In case you have attended a ServiceNow interview in the recent past, do paste those ServiceNow interview questions in the comments section and we’ll answer them ASAP. What was the most useful criticism you ever received? Provide an example in a position held in a professional or volunteer capacity, or alternatively in a university setting, e.g., when working on a project with classmates. A customer informs you that they can no longer afford the tickets you have booked for them. These live chat interview questions and answers will help you get to know your prospective agents, and decide if they are the best match for your company. You will be asked a number of typical call center interview questions that explore your experience and skills as they relate directly to the job opportunity. Describe the abilities you have in order to work with us as reservation and ticketing agent? Should an interviewer ask such a question, it is highly likely they would prefer a candidate with leadership skills and a desire to take on more duties in the short to long term. Should such a question be asked, it is highly likely that communication will be particularly important in the work that you will be performing for this employer. "I pride myself on my excellent communication skills. Should these requirements be mentioned on the job posting and should you answer in the negative, you may be immediately disqualified. Answer this question by mentioning your degrees and certifications that you have, by putting emphasis on those that are relevant to the position you applied for. Answer this question by mentioning one or two of the skills listed and an additional skill that you possess, which will contribute to your success in this role. Continue practicing by visiting these similar question sets, People who visit Ticket Agent, also visit the following. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, Actively looking for ways to help people, Talking to others to convey information effectively, Being aware of others' reactions and understanding why they react as they do, Understanding written sentences and paragraphs in work related documents. I have the ability to Answer this question by providing examples of your customer service and relationship building skills. 2 Updated: Top 10 ticketing interview questions with answers To: Top 36 ticketing interview questions with answers On: Mar 2017 3. What company do you want to work for? Learn about interview questions and interview process for 85 companies. "My ideal company culture is a family-oriented and collaborative environment. You will knock your interviewer's socks off by being confident and ready to answer anything they have to throw at you! You want a candidate who anticipates what your client needs and puts together packages accordingly. You are on the phone to an irate customer who is not happy with the package you have suggested. These questions and answers do not represent any organization, school, or company on our site. Always review the job posting and company website/social media pages to familiarize yourself with the company. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Not only would you not meet a crucial requirement for the role, this would also show you did not carefully read the job posting before applying and the interviewer may think you simply applied to get any job - and as such, you are not serious about working for this employer specifically and/or will not commit. It is furthermore mandatory to do your best to resolve their issues in a timely fashion.". Reservation and ticket agents are employed by airlines, bus companies, railroads, and cruise lines to help customers in several ways. Types of Customer Service Interview Questions . Question2: Explain Adventure tourism, Attraction, Amenities, Back of the house. I will email/call him/her frequently, schedule weekly meetings - or daily meetings if we are on a tight deadline. Why do you like to work as reservation and ticketing agent? i.e. Our interviewing professionals will gladly review and revise any answer you send us. "When working for (X company) as a/an (X position title), we had to complete a group project (... what happened in this project causing a lack of integrity). I am also a committed and reliable professional who remains highly respectful and professional at all times.". In the end, the situation resolved and we were able to successfully work as a team to complete the project by the deadline.". This position was also located 30 minutes from my house and as such I had to ensure to get a good night sleep and prepare for the next day the night before. "My supervisor would describe my work ethic as excellent. For instance, when working as a/an (X position title) for (X company), I had to work very long hours, sometimes working overtime until 9pm, and start my day at 6am. Employers are looking for reliability and commitment. Expect call center interview questions about how you handle stress Read our Terms of Use for more information >. maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations, being reliable, responsible, and dependable, and fulfilling obligations, being careful about detail and thorough in completing work tasks, being pleasant with others on the job and displaying a good-natured, cooperative attitude, accepting criticism and dealing calmly and effectively with high stress situations. Provide examples of methods/tools used to help you be more efficient at work and keep all relevant parties involved up-to-date. As you can see on my resume, I hold a Bachelor's degree in (X) from (X university), granted in (X year). We do not claim our questions will be asked in any interview you may have. "A big challenge I have had to overcome was when working as a/an (X position title) for (X company). Ticketing officer interview questions & answers.. 25 Reservations AgentInterview Questions. Tell me about a time when you had to defend an idea to your boss or someone else in an authoritative position. Question4: Define the terms: Excursionist, Front of the house, High-touch service Question5: Explain hospitality in terms of hotel industry “My co-workers will tell you that I am a team player and a colleague they can count on to pull his weight whether it’s a normal day or we’re in a … I am a hard worker who thrives on challenges and who works tireless to get the job done. I am a hardworking professional, a team player and have excellent relationship building skills.". Shows customer service and interpersonal skills. To resolve the situation in a timely fashion, I (... what you did to revolve the situation). Talk about the positives from your current company and then focus on why you want to leave and work for this company. "I read on your job posting that growth opportunities are available at your company, and this is something I am very excited about. Many will be common interview questions you might be asked for any job, such as questions about your employment history, your educational background, your skills and qualifications for the job, and your goals for the future. Frequently Asked Questions During Interview and Answers. "I keep the channels open and communicate with my manager on a regular basis. Should I be unable to solve his/her issues, I would immediately get in touch with my superior, or a more experienced colleague should my supervisor be unavailable.". I remained respectful and professional at all times and ensured that my coworker had to chance to be heard (...). Provide an example of your excellent attendance record and punctuality in a previous position, in a professional or volunteer capacity. As such, the interviewer will expect you to have applied for the position after carefully reading it, in turn expecting you to be able to work as needed. Ensure to review the job posting before the interview to familiarize yourself with the growth opportunities available at the company and to show the interviewer that you did your due diligence before the interview - and as such are serious about working for this company specifically. Sign up to access our library of 50,000+ Answers. What salary do you expect you'll get from being reservation and ticketing agent employee? It is imperative to always listen to what the customers have to say and take their perspective into consideration. Answer this question by mentioning something you read on the job posting or website re: company culture, and provide a reason as to why this is the right environment for you. Tell the interviewer about your project management and organizational skills. And how to handle them! Win your next job by practicing from our question bank. Such question would be expected if you are adequately prepared for the interview. "The top 3 skills required to be successful in this role are relationship building skills, ability to work under pressure and being customer-oriented. Ace your sales interview with these helpful strategies for responding to interview questions, along with examples of common sales interview questions and sample answers. Answer this question by providing an example of your ability to overcome challenges and to remain able to perform your duties professionally and successfully. Some of the above. `` not official interview questions, including difficult scenario based questions example! I will email/call him/her frequently, schedule weekly meetings - or daily meetings if we are on a tight.... 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