Please credit my account for $321, the cost of my order plus shipping and handling. Looking for advice on how this should be handled. After some time, the tracking still hadn’t updated. We receive order confirmation and shipping notification emails for each delivery—and that's just what cybercriminals are counting on. I already returned one becasue of their return policy. e.g. So I recently ordered an Xbox One off Amazon. In that case, you can contact Amazon and offer to return it. e.g. posted by theora55 at 3:48 PM on February 6, 2006 So I agreed to cut my losses and send him a replacement, and he would refuse the package if a second one should ever turn up. They'll likely tell you to keep it, or not bother to respond. Customer made two orders, both exactly the same item, four minutes apart. He returns the replacement but amazon mistakenly applies a credit. Received duplicate item, company asking for it back. Customer later messaged to complain the second order wasn’t her fault and she shouldn’t be charged a restocking fee; she even had an Amazon CSR call us directly to make her … The problem is compounded by the fact that everything associated with this duplicate shipment is tied to my name and order number. After a week or so he contacted me because the shipment appeared to be “stuck” somewhere during transit. I received the item an hour ago. What's bob's obligation. I am returning the entire shipment addressed to your attention. Let's say you received an Amazon package that’s addressed to a different person, though. We received a shipment of thirty red table cloths (invoice No. I have no intention of paying for return shipping or restocking fees for a computer I never ordered. At first I thought that I accidentally ordered two, … OR I have received the item I've been waiting for. Let's suppose bob sends it back and amazon refunds refund his account minus return shipping. 12345), but found that ten of the cloths have black streaks along the outer edges. I actually got a call from amazon and tried to explain the situation, to no avail tho. Be sure to include any “enclosures” mentioned in the letter. I sold an item to a customer in Canada. If they tell you to ship it back, ask for the postage, plus the postage to return the incorrect item. I have just received the item. I received the item is used when emphasizing the time you received it, it is past simple (not past perfect). It will not be necessary to reship the order. Hi, We accidently shipped the wrong item to a customer, but we already sent out the right item out afterwards. I understand that it's morally wrong to keep both, but frankly it's Walmart and I don't care. Duplicate Payment Refund Letter This package contains (1) Instructions & Checklist for Duplicate Payment Refund Letter; and (2) Duplicate Payment Refund Letter; This form is designed to assist you in drafting a letter for when you need to refund a duplicate payment. The customer received this mis-shipment and we provided him with return instructions, and we would issue a credit on his credit card for the shipping cost of the return, however, the customer still hasn't shipped the item back to us. I ordered a speaker system from Walmart and they accidentally sent me two. When the package came yesterday, I found two Xboxs in the box. Both shipped and received. Just curious because this happened to me as well with the alien box set. correct part #xxx received Jan10 Duplicate shipment of part #xxx rec'd Jan15 Please advise. Customer opened return request on let’s say, order #1234. 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