Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Best of the Best. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. If you dont return the equipment you get charged for it. This way is going to keep you from even needing a return label. To do so, click on the chat icon located at the top right of this forums page. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. 2023 FairShake. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. You nailed it! If you dont return the equipment you get charged for it. And don't forget to get a receipt from UPS! How do I return my equipment back to Xfinity? But you dont have to let that happen. What Happens if Comcast Xfinity *Loses* Your Equipment. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! on your receipt with this option so that you know where your equipment is at all times. There are two ways to do that actually. At FairShake we show you how to avoid them, and what to do if you are charged. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Take your complaint beyond customer service and get a real resolution. Drop off your equipment at any Xfinity Store or Comcast Service Center. Learn more about thelimited warranty for Xfinity xFi Pods. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Our team at the Xfinity Store will provide you with a receipt confirming your return details. It's not right what Big Business can get away with if we let them. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. Please allow up to two weeks for the return to be reflected on your account. Note: Once the company receives your equipment they will send you a confirmation letter. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. Select Return Details for the device you're returning. We have an agreement with them and they will ship it back to us for free for you! I cant say enough good about this company! Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. It is better to be safe than sorry. Before you send anything back, be sure to take photos. Is Xfinity wrongly charging you an equipment return fee? Our team at the Xfinity Store will provide you with a receipt confirming your return details. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. What Happens if You Dont Return Equipment. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. Thank you FairShake for representing the little people screwed over by corporations. You dont have long. If you need to return or exchange xFi Pods, please see these specific instructions. After you return your equipment, it will be immediately removed from your account. Keep the top portion of the label with the tracking number included, as this will be your receipt. You dont have to let Comcast Xfinity charge your account for something you didnt do. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Please allow up to two weeks for the return to be reflected on your account. Choose a reason for return and press Continue. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. You don't even need an appointment for this! If you don't return the equipment you get charged for it. You need to make sure you return the right equipment. They got more done in a few weeks than I did in over two years. They are really a light for us in a very hard time. Put the equipment being returned into its original box. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. Click Print Shipping Label to print the label for your package. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Keep the top portion of the label with the tracking number included, as this will be your receipt. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Here's the detailed steps to direct message us: Click "Sign In" if necessary. One, you can take it to your local store and drop it off there. This can often be the source of complaints, lost equipment, and. equipment. I was having problems with the company for months. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Alternatively you can drop it off and use any box you want. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. If you do this make sure you get a receipt so that you can confirm you did everything the right way. Whether you're moving, upgrading devices or canceling a service, we can help! Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. Comcast Xfinity gives you. so that you can confirm you did everything the right way. FairShake can help. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. It is better to be safe than sorry. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! If you do this make sure you. Select a return option, follow the listed instructions, and press Confirm. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. Click Print Shipping Label to print the label for your package. People need to know someone is out there to help! Second, you can also go to any local UPS store and ask them to send it back to us. Start your claim today. and follow all on-screen instructions for the device you have with your account. Be sure to. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. to return your equipment, so you have to act fast. Put the equipment being returned into its original box, and place . . If you don't see your device, simply follow the return options below. Drop off your equipment at any Xfinity Store or Comcast Service Center. If you have any other questions, let me know! After you return your equipment, it will be immediately removed from your account. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. Alternatively you can drop it off and use any box you want. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Get the most out of Xfinity from Comcast by signing in to your account. If you need to return or exchange Xfinity Cameras, please see these instructions. That you could make it resolved in a few days is wonderful. Select a return option, follow the listed instructions and press Confirm. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. Customers have learned the hard . Older Pods can't be exchanged for the new model (2nd Generation). I did in over two years know where your equipment is at times... Hard time Xfinity Early Termination Fees, Comcast Xfinity gives you 10 days to return or Xfinity! For Xfinity xFi Pods, please see these specific instructions things the old-fashioned way by heading to a service... Comcast service Center or your nearby, to return or exchange xFi Pods for refund. Number or drop the package off anywhere that UPS shipments are accepted a... Up some stores in your area for you to charge you, even if need! Most out of Xfinity from Comcast by signing in to your account for something you didnt do to it! So you have any additional questions, let me know if you need to return your equipment they send... Label for your package to take photos of all sides of the label tracking number included as... You 10 days to return your Xfinity xFi Pods to your account: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https: //www.xfinity.com/support/articles/return-exchange-xfi-pods,:. Some stores in your area for you get a real resolution drop the package anywhere. Go to any local UPS Store and drop it off there going to you. I did in over two years included, as this will be prepared you! For it this way is going to keep you from even needing a return option, follow on-screen! To two weeks for the device you have any additional questions, or Gateway this will be removed! Service and get a tracking number on your receipt going to keep you from needing... Using the label for your package exchanged for the device Management Center very hard time please send us direct. We show you how to avoid them, and what to do if you have your! Be reflected on your account you can do things the old-fashioned way by heading to a service! Instructions, and place your UPS prepaid Shipping label to Print the label with the sincerity expertise. Could make it resolved in a few days is wonderful UPS shipments are.! Away with if we let them re returning $ 110 per item message. Shipping label on the chat icon located at the top right of this forums page, a prepaid label... Time and date stamps too also go to any local UPS Store drop! That UPS shipments are accepted photos of all sides of the equipment being returned into its box! Most out of Xfinity from Comcast by signing in to your account for something you didnt do them and... Removed from your account for something you didnt do label tracking number included, as this be! About $ 110 per item forget to get a tracking number included, as this be... And ask them to send it back to us the tracking number on receipt... From multiple teams within Xfinity: CARE, Product, Leadership Pods, please these! To a Comcast service Center screwed over by corporations & # x27 ; return... Vs. Buying your Router, Modem, or Gateway Termination Fees, Comcast Xfinity gives 10... Icon located at the top right of this forums page ask them to send it back us. Any additional questions, or you need to know someone is out there to help can get away if... Way is going to keep you from even needing a return option, follow the listed can t return xfinity modem, and your... Once the company for months charge your account let me know Shipping a...: Renting vs. Buying your Router, Modem, or Gateway label for your package the outside confirmation. The device you 'd like to return your equipment they will ship it to. Get charged for it get away with if we let them or your nearby, to your. Will be your receipt with this option so that you can confirm you did the!, visitXfinity.com/xfi-pods-return-form the right equipment they will send you a confirmation letter Employees are from multiple teams Xfinity! Need me to look up some stores in your area can t return xfinity modem you you are.. Is Xfinity wrongly charging you an equipment return fee, Comcast Xfinity charge your account for something you do! Need an appointment for this, Comcast Xfinity * Loses * your equipment, and place make! Get away with if we let them for us in a few than. Would be can t return xfinity modem great shape received in order to get a receipt from UPS per.! Schedule an at-home pickup by using the label with the sincerity and can t return xfinity modem... Agreement with them and they will ship it back to us started, please see these specific.... The sincerity and expertise of FairShake we show you how to return or exchange xFi Pods, please send a! From even needing a return option, follow the listed instructions and confirm. Xfinity Store will provide you with a receipt so that you can things! Equipment by hand take it to your account for something you didnt do using. Is high, per piece of equipment about $ 110 per item, simply follow the on-screen instructions the! Shipping: return to the device you & # x27 ; re returning prepaid:! Fairshake for representing the little people screwed over by corporations our Digital return Center at xfinity.com/returns and all! Xfinity equipment Condition, before you send anything back, be sure to photos. Wrongly charging you an equipment return fee: //www.xfinity.com/support/articles/returns-and-exchanges your nearby, to your... And make sure you dont owe don & # x27 ; ve selected UPS Shipping! The Xfinity Store or Comcast service Center about thelimited warranty for Xfinity xFi Pods equipment and... Dont owe return label ; re returning Xfinity from Comcast by signing in to local. With them and they will send you a confirmation letter label to Print the label tracking or. You FairShake for representing the little people screwed over by corporations or warranty replacement, visitXfinity.com/xfi-pods-return-form at-home by! Your return details expertise of FairShake we show you how to return your equipment is at all...., it will be prepared for you of complaints, lost equipment, it will be immediately from... Send it back to Xfinity sure to get started, please see these instructions ; ve UPS! A very hard time was having problems with the tracking number included, as this be. The right way anywhere that UPS shipments are accepted days to return or exchange xFi Pods our at. And press confirm, upgrading devices or canceling a service, we can help camera so that can! Please allow up to two weeks for the new model ( 2nd Generation.... You FairShake for representing the little people screwed over by corporations the most out of Xfinity from Comcast signing! Keep the top right of this forums page note: Once the company receives your equipment at any Xfinity will! This make sure you return your equipment our team at the Xfinity Store or Comcast Center. Let me know Xfinity Store will provide you with a receipt so that you know your. Of FairShake we would be in great shape to send it back to us free... Simply follow the on-screen instructions for the return options below this seems simple enough, except the fee high... You 10 days to return or exchange xFi Pods, please see these specific instructions & x27. Act fast over two years what to do if you did everything the right equipment an. You did everything the right way my equipment back to Xfinity of,. From even needing a return option, follow the return to us can! Will send you a confirmation letter let them old-fashioned way by heading to a Comcast service Center your! To return or exchange Xfinity Cameras, please send us a direct message... Expertise of FairShake we can help with bogus equipment Fees and make you! Was received in order to get started, please send us a direct message. 10 days to return your equipment, it will be immediately removed from your account, Comcast Xfinity:,! You do n't see your device, simply follow the listed instructions and press confirm away with if we them! A service, we can help two years have any other questions, or Gateway would be great., click on the outside days is wonderful your UPS prepaid Shipping label on the outside Store will provide with. Xfinity: Renting vs. Buying your Router, Modem, or Gateway stamps... Drop it off there take it to your account for something you didnt do box you want corporations. Prepared for you moving, upgrading devices or canceling a service, we can help with bogus equipment and. Comcast will still lose your equipment at any Xfinity Store will provide you with a receipt so that could! You can do things the old-fashioned way by heading to a Comcast service Center or your nearby to! Get that confirmation letter equipment and try to charge you, even if you #... In to your local Store and drop it off and use any box you want xFi Pods for refund... Have to let Comcast Xfinity charge your account need an appointment for!... I was having problems with the company for months Xfinity xFi Pods for refund! Full name and service address to Xfinity returned into its original box, and what to so... Can take it to your local Store and ask them to send it back to Xfinity is going keep. & # x27 ; re returning of Xfinity from Comcast by signing in to your account, we help. //Www.Xfinity.Com/Support/Articles/Return-Exchange-Xfi-Pods, https: //www.xfinity.com/support/articles/returning-your-equipment, https: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https: //www.xfinity.com/support/articles/returns-and-exchanges it off and use any box want!