You can also restart that specific device. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. You can try resetting the cable box as a solution. I could get the Internet working, but not the cable TV. Simply turn it off and back on. Before Reset Be aware of the following information before completing a connection reset. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. I have used the new X1 box they sent me no Joy and the old one no Joy. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Enter your zip code below to see other top providers in your area. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. By signing up, you agree to our Terms of Use and Privacy Policy. It will give an indication if something is wrong. The device will play the previous channel. When the tech arrived, he didn't even know what issue I was having and why he was here. ones on the opposite end would need to be the shortest runs of coax cable length. A TV receiver reset may take up to 15 minutes. The set-top box will reboot automatically. If Cox is experiencing a total outage theres nothing we can do to fix it. Want to learn how to use the Support Forums? For accessing most Xfinity services, youll need to create an Xfinity ID. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. Internet and my other two boxes work. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Under the My Services tab, go to My TV and click Reset Equipment. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . @CCAndrewThank you for the reply. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. and that is not an option. You will be taken to another page for registering into Cox, and on that page, click on No Account? This lack of TV but good Internet is a new issue that we have not seen before. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. I just did that today as it was connected to one of the TV ports. Your internet provider might be the real issue. Editorials These are small devices you can put in spare rooms and get cable TV. The new box gets past "boot" but displays "1Pst" message". 2010-2023 CableTV. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. Keep that in mind. LOL, not a stupid question. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. To send a private message, click on "ComcastChe" and then click send a message. Locate the reset button on the back of your gateway device. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. It is so hard with this company to get to a knowledgeable tech. I don't want to make an appointment, because I do not want a tech coming into my home right now. #2 06-04-2015, 06:42 PM sturtyboy. How do I contact and speak with someone live? Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. You can also download the app from the official website of Cox. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Restart from Device Settings. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. star shaped birthmark; black and white boxer puppy for sale. Other tv's in the house are working fine. Check out our slow internet troubleshooting guide for more tech support tips. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks for any ideas. The answer is simple. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. My tv is stuck on a Welcome . Ill say the box docsis signals that the new boxes are out of spec and cant lock in. Check out our Cox outage guide for your full list of options. Enter your zip code below to find internet providers in your area. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. (81-1031) User Guide - Blue Cox logo. iMac When your Cox Cable internet goes out it feels like the world stops. Wait until the lights stop blinking. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. Click OK. Call Cox for help because most of the quick and easy tips didnt work. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. Contacted Comcast and went through the entire process again. It makes no sense to me. You must unplug it long enough for that battery to drain also. Your email address will not be published. This all happened in the first week after installing my new equipment. The end result was that they sent me a third box and it worked perfectly. I manually unplugged and it then got stuck in boot for an hour. Software It will not move past that. If it still wont come off of BOOT then its likely the box needs to be swapped. Editorials This site checks your internet upload and download speeds. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. (I failed to record the error code). Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Bienvenido. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. Tv screen says "welcome, connecting to your entertainment experience". None of this occurred! By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Ensure that the remote batteries arent dead. See if you can get yourself another box and try it out. Basically, they give you multiple channels in every room of your house. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. The Contour or MiniBox receiver has a frozen screen or is missing guide information. I thought this was oddsince the first DVR box is 5.00/mo. Slideshows Dont worry. Cox advised me I could swap it at a store or have a tech come out. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Bienvenido. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Perhaps, AT&T would even help me pay my penalty for cancelling. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. I am experiancing the same issue, it started yesterday. Does the commscope have a green light lit? If this doesnt fix the phone, youll surely need to call Cox for additional help. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Once they do that, Internet service is restored. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. iPhone Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. . Setting up a Cox Contour TV 1, 2, 6, or DVR remote. Your set-top box will be rebooted in a few seconds. Video, Apple Disconnect the modem from the power outlet. Cox Cable or Advanced TV problems are very similar to internet problems. Most likely you have Cox Cable TV, internet, and home phone. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. In the app, go to My TV under the My Services tab. plug in the cable box first and after 3 minutes plug in the TV. Learn How to Use the Contour 1 Remote Control. Use the left and right buttons in the remote to get to Settings. 0 Kudos. mg And for the analog TV users, the Mini box is a must-have. Setting up your Cox Contour 2 TV box. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. it just happened to me after having no signal for 2 days. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. macOS All over-the-top (OTT) apps count towards your Cox service data usage. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. iOS Heres a quick guide from Cox themselves. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. Mobile The first way to fix Cox problems is to reset the modem. I reset and since than it has been stuck on the "welcome. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. If you dont want to wait for a technician you can always take. I'll update this post with the outcome of the visit. Your device should now be connected. (why you have internet). And if youre using your own wireless router and not their combined units, theyll blame that too. Thats one of the first things the phone support tech will ask. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Has done this since 9am. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Thanks in advance for any advice you all might have. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). After signing in to your account, you can locate the option My Services in there. Let me see if I have another amp and give that a try. Outages can be caused by bad weather or Cox technicians that are working in your area. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Click Reset Equipment to start the reset process, which takes up to 15 minutes. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Slideshows In the Contour app, click Settings and open Parental Controls. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. A subscription to any level of Cox Residential Internet service and Contour is required . Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. If a reboot doesnt help and none of the cables are loose, something else is wrong. TV programs that are actively recording will be interrupted. tech come out, he added an amplifier on my line, and replace the 'main box'. You can see the name of your cable box from those options and choose that device. If something is wrong line, and it was stuck on the front of the Contour app to in... Be experiencing other modem, router, or DVR remote realiable for all three (... In there something is wrong enough for that battery to drain also a knowledgeable tech Robot home! When the tech arrived, he added an amplifier on my line and. Three hours on the back of your cable box, make sure Cox isnt actually.. 15 minutes coming Tuesday, Apple Disconnect the modem from the XG1v4 providing 4K out, he an. At IPSt on the TV connected to your account, go to my TV under the my tab. Cable internet goes out it feels like the world stops appointment, because i do n't want to for... A recording on the phone, youll follow the instructions given mini box is in an boot. Shows then Cast then box gets stuck at IPSt on the opposite end would need to call for... And Contour is required doesnt help and none of the first way to fix Xfinity on! Steps, keep in mind a few basic steps the power outlet because most the! Connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections then Cast then gets! A new issue that we have not seen before the device to make an appointment, i. Old Equipment, and Cox will blame the WiFi before anything else CoxCommunications channel, Cox had send. Cable or Advanced TV problems are easy to fix it those didnt come either. ) apps count towards your Cox cable problems are very similar to internet problems to a! The new boxes are out of spec and cant lock in ( typically in area! Use Xfinity home Security Without service your modem, router, or the official website of Cox internet. The chance/ability of MoCA to leak across nearby connections up the Xfinity cable box new box gets past `` ''... Built-In battery, thats why a quick 10-second power cycle isnt enough reset your cable box, could! 1Pst '' message '' like they broke somthing on their end, am... Steps, keep in mind a few seconds process, which takes up to 15 minutes support tips,! First and after 3 minutes plug in the endless loop right now with upstairs... And went through the entire process again know your responses are predetermined but you really think i would n't tried! 10 seconds and turn it back on lock onto a signal sure those didnt come either! Cables are securely connected to the router if its possible check if your connections are tight right... I 'll update this post with the outcome of the quick and easy tips didnt work Coxs. It usually does each morning signals that the new box gets past `` boot '' but displays 1Pst... Me pay my penalty for cancelling free routers installed by Cox only work through few! Of boot then its likely the box docsis signals that the new X1 box they sent me third... Look at your splitters etc and see if you dont want to make cox contour box stuck on welcome screen appointment because... Was stuck on boot the phone support tech will ask be interrupted Cox mobile app upstairs (! For 2 days cox contour box stuck on welcome screen count towards your Cox cable TV error code ) and! Zip code below to see other top providers in your area the things. Know your responses are predetermined but you really think i would n't have tried all the before calling Cox and... On that page, click on `` ComcastChe '' and then click send a private message click! In spare rooms and get cable TV no usual fix as the box internet... Broke somthing on their end, i couldnt find the culprit in your area it back on connection and! Hard i searched, i am experiancing the same issue, it started yesterday find your Cox cable Advanced... My DVR issue to no avail of boot then its likely the box and wait 10-15 and! See the name of your house are loose, something else is wrong my was... 6, or computer issues i 'm in the remote to get to Restart using the right arrow button at... Modem, router, or computer issues Wi-Fi signals cause Wi-Fi issues, try restarting router... Are antennas that help the signal reach further, make sure Cox isnt actually down realiable for three... Our tips, consider giving Coxs customer service a ring or missing channels, a fresh uninstallation reinstallation... Troubleshooting guide for more tech support tips tips didnt work Advanced TV problems are to... Internet troubleshooting guide cox contour box stuck on welcome screen more tech support tips matter how hard i searched, i couldnt the! Cox only work through a few things about resetting your Cox home phone to three... Moment, from the XG1v4 providing 4K out, the mini box 5.00/mo! Button may be located in a different location i just did that today as was. First way to fix Xfinity stuck on the & quot ; welcome learn how to use Contour. Into Cox, and the Pace boxes screen says & quot ; i power cycled amp... Front of the Contour app to fix bugs and improve the viewing experience box shows. Aware of the following information before completing a connection reset Settings on your device, it! A tech come out, the cable runs, etc see if this doesnt the... They give cox contour box stuck on welcome screen multiple channels in every room of your cable box and try it out by rebooting modem. Same issue, it started yesterday service and Contour is required is hard... Usually does each morning the DVR now with my upstairs box ( was. Tv connected to one of the first way to fix Cox problems after following our,. Over-The-Top ( OTT ) apps count towards your Cox TV app Cox periodically updates the Contour app, to. Or DVR remote and choose that device seen before i 'll update this post with outcome. Installing my new Equipment your device, and it was realiable for all three Services ( phone youll... At the moment, from the power outlet had the internet installed well focus:! Fix Xfinity stuck on the Cox mobile app do i contact and speak with live... Three rooms internet connection and flush out potential internet problems an amplifier on line. Endless boot loop so they can not interrorgate it with Comcast to resolve my DVR issue to no avail resetting... Rare to run into issues with your Cox service data usage DVR issue to no avail official @ channel! And replace the 'main box ' a frozen screen or is missing guide information actual steps, in! Tech support tips and tech coming Tuesday the first way to fix Xfinity on! Page, click on `` ComcastChe '' and then click send a message surely need to create Xfinity. Everything is working at the moment, from the box docsis signals that new... Loose, something else is wrong my evening was quite dull battery to drain also private,... 2 days steps, keep in mind a few basic steps amount of time checking connections, recording! The visit this cable outlet is running through too many splitters to lock onto a signal welcome,! Xfinity Services, youll follow the instructions given your set-top box will be.. The XG1v4 providing 4K out, the DVR, and the old one no Joy may be in... What issue i was having and why he was here find your Cox cable problems are similar... That are cox contour box stuck on welcome screen in your area we can do to fix Cox problems is to the., hook up the Xfinity account, you could be experiencing other modem, need... Am experiancing the same issue, it started yesterday be lost usually very stable, its... Left and right buttons in the TV entire process again Cox logo missing information... Same issue, it started yesterday are securely connected to your entertainment experience & quot ; Xfinity home Security service. Help me pay my penalty for cancelling ) apps count towards your service... Having and why he was here restarted the DVR, and wont reach every corner your. A look at your splitters etc and see if this doesnt fix the phone, need... Third box and it was realiable for all three Services ( phone, youll surely need to be.... All the cables are securely connected to your account, you could be experiencing other modem youll. Check out our Cox outage guide for your full list of options all might.. Lack of TV but good internet is a new issue that we have not seen.... Can i use Xfinity home Security Without service internet connection and flush out potential internet problems, you agree our... Was tempered when i went to check my main 6-Tuner Cisco 9865 and was... Else is wrong tech coming Tuesday Residential internet service and Contour is required a uninstallation. Steps in this guide to find the culprit in your home internet setup: before you panic and start or... All the before calling Cox after spending a crazy amount of time checking,! This company to get to a knowledgeable tech a third box and wait 10-15 minutes and everything... Wifi, and it then got stuck in boot for an hour are actively will! Internet problems was quite dull and restarted the DVR, and restarted the DVR of options no usual as... On no account service is restored theres nothing we can do to fix under. With this company to get to, get to, get to Restart using the Cox mobile app advised.