If you change address it is your responsibility to inform TfGM. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. You'll need to pay an administration fee of 10. My pass is damaged In Wales you can get a bus pass when you reach 60. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. You can renew your bus pass up to 8 weeks before it expires. Find out about public transport fares and passes. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. you are disabled and cannot travel by bus without the assistance of another person. %PDF-1.4 Where can I send my feedback about my local authoritys services? If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. Please send photocopies, not the original documents. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. Found pass. We will charge you to replace a lost or stolen pass. Find out more and how to apply on the Merseytravel website. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. A letter from GP/Consultant confirming the loss of use of both arms. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . If your Senior Pass has been stolen, report it to the police. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. The repair team will get to work and get the damage fixed as soon as they can. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. showing your full face without a hat. However, if you receive Universal Credit you will not have to pay the fee. For details of all our locations and opening times please click here. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. /OPM 1 Why must I now pay 10 for an Over 60s Travel Pass? %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz We will charge you to replace a lost or stolen pass. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. We only accept the following: A copy of your photo card driving licence or. Where possible, we will include a message on the phone lines to inform you of these changes. If you already have a Merseytravel Local Travel Pass you do not have to reapply. You will need to complete the relevant surrender form that is available to download online via the above link. Metro Card will launch on 2 December, replacing Walrus. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. Changes to the older and disabled bus passes - times of travel. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. You can also replace your stolen bus pass by phoning us on 01634 333 333. We endeavour to contact those members directly if we are not able to accommodate your request. Apply for a disabled persons bus pass. If you apply online you should receive your replacement bus pass quicker. In the past we have not charged for one of these passes, but from 1. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. You can purchase tickets, update your details and manage your MetroSmart account online. ck3 alexander the great dna. If the chip in your pass is not working,we will not charge you to replace your pass. We need proof of your current Medway address if youve moved since your pass was last issued. Receive 8 points or more under the 'Moving around' or 'Communicating . Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. We will accept a marriage certificate or letter from a solicitor as proof of your new name. /Filter/DCTDecode You can use our online Get In Touch webform and completing the Ask Us a Question option. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. By using this website or closing this message, you are agreeing to our Cookie notice. Theater of popular music. The charge to replace a lost bus pass is 10.00. passport size. merseytravel fast tag login. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. Check out some of our frequently asked questions online. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. Your supporting evidence must be dated within the last 12 months. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. If you receive the following benefits, you will not be charged the fee and you can apply online. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. Your transport needs will be included in your support plan. A bus operator in the North West. Liverpool Lime Street is currently closed to the public due to a security threat. If the chip in your pass is not working we will not charge you to replace your pass. /SM 0.001 ME14 1XX. We are sorry for any inconvenience caused. taken against a white or pale background. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. The replacement pass will be sent to you by post. You should allow 6 weeks for your application to be processed. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. Liverpool Lime Street is currently closed to the public due to a security threat. Mersey Ferries also offer a range of cruises. You can call our Customer Service Contact Centre on 0151 330 1004. Check out some of our frequently asked questions. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. Please make sure that you provide details of your old address, your full name and date of birth.. Providing the journey starts or ends in Cheshire . You can buy tickets for popular cruises and find out more information about Mersey Ferries online. You may be asked to confirm your National Insurance number or other personal details. endobj You can apply for a bus pass up to 8 weeks before it is needed. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. For more details please go to click here to find out which local council issues your pass. good quality. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. colour. How do I renew my bus pass in Northumberland? If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. Please send photocopies, not the original documents. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. Replacing stolen passes. 8am to 6pm - Saturday, Sunday and Bank Holidays. Plan your cycle journey on the Cycle Streetswebsite. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. 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