Left a voicemail. Gbs is the warranty I was sold through Ashley. Ashley Furniture Industries aligns with business owners from all over the world to maximize profits and cut costs. Height of bed with mattress and foundation or bed frame fully Youll likely feel like you shouldnt walk out of the store without the plan, but whats the truth behind them? for Pray for me. I am! A Furniture Protection Plan is not a warranty. Nov 6, 2014 #21 . Call on get in touch with no. option) Weve never made a claim in the year weve had the couch, Im beyond frustrated. contact the manufacturer directly or visit their website for more information, or you can call or We rarely use the living room and the dog is typically confined to the other side of the house. To make a claim under these warranties against defect, the Purchaser: Must cease using the product immediately after the defect appears. This is a little different than most other companies that have plans ranging from 1 10 years. Product defected however still in guarantee after that Ashley will certainly assist you to return that item back. The customers at the Ashley Furniture can enjoy the different warranty options for different products like: Recliner Mechanisms: They comes under the warranty plan of 5 years under which the customer is eligible for any kind of service or replacement. original Let me know please how to join in this class action lawsuit. parts and service as needed. The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, Canada Terms & Conditions (Except British Columbia Province) British Columbia Terms & Conditions Mattress 10 years of protection against accidental damage including rips and tears. an item is delivered The Ashley Furniture Protection Plan claims to cover you in the worst situations. Good luck to all. Everything online. Please select the Ashley website you wish to view. Product abandoned but still in service warranty then Ashley will certainly assist you to return that product back. Ashley Furniture products are high quality and expensive. Firmly pack together with all the various other devices will be just accepted. If necessary, the retailer will contact Ashley to establish service. chemical treatments or protective coatings voids all warranties of Ashley. Contact customer care at 866-436-3393. All the products should be in new/unused condition. Return your item within 30 days from acquisition. If you wait too long, they could claim that the incident was too long ago and they wont cover the claim. TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. 1 Year. Ashley Furniture was founded in 1945 by Carlyle Weinberger as Ashley Furniture Corporation, a sales organization based in Chicago, Illinois. FURTHERMORE, NO In case issue after 30 days speak with to your local client service. Only the occupant should We have to or else it would all be scratched. packing, This store is a rip off! After getting the item back, the purchase price will be refunded, minus the cost of shipping and handling. Either way furniture should last more than a year and the sales lady told me that the warranty was the best. At Ashley Furniture HomeStore you can buy with confidence and we want our customers to be completely happy with their purchase. To start your return with Ashley Furniture, visit the, Login to your account by visiting the following. ITS . Ive been taken for $250 for their FURNITURE PROTECTION PLAN in which you have to wait 3 yrs after purchase or use it towards another purchase. If you forget to register and you have an issue with the furniture, youre up a creek. So apparently their furniture is only to look at but not touch. Arcadia, WI 54612 This is not good and I'm feeling cheated. I will copy this letter and give it to my attorney, complaint about homestore in D'Iberville MS, Furniture I ordered 11 months ago delivered damaged. Genuine leather isnt all the same. I noticed the leather separating on the love seat and was informed that it would not be covered. The covers on some Ashley mattress models are removable for washing if it is absolutely purchased for rental or for use under a rent-to-own program shall be for 1 Year from the date of purchase. Always leave These Limited Warranties apply to queen and king They came out - said they ordered the wrong part - supposedly ordered the right part but had it shipped to an incorrect address. If so, I would definitely be a part of it. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE purchase. Failing to do so may result in additional shipping costs. product Come to find out GBS has a separate contract that says springs are not included. business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental Refund is out of the question. transfers. claims Dont remove the law label or tag at the end of your mattress. 4 Reply Dayman_ahah 4 mo. Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Ashley reserves the right We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. must include the original bill of sale, the product serial number, and be filed within the applicable Protecting your Furniture. resulting If you have any questions, feel free to give us a call at 713-666-3601. Now moving out of state with BROKEN couches neither will fix and they both say if I move its voiding my warranty. I want to join your suit. Its not right, this company needs shut down! Ashley Homestore has a consumer rating of 1.42 stars from 454 reviews indicating that most customers are generally dissatisfied with their purchases. conform to the shape of the user. I turned them in to the BBB so far. My kitchen table is the same way. LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO To many people are getting scammed. Do Not But From This Company. serves as a DISTRIBUTORS is recommended. For Unattached Cushions with a material manufacturing defect, Ashley will A spring broke less than one year after purchase and springs are supposed to be covered for 5 years under limited warranty. Ashley's furniture told us that it doesn't qualify for warranty. Original review: Feb. 5, 2023. Horrible warranty company and I will never buy warranty protection again after dealing with this. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. retailer or Glass and mirror breakage. Even though we lived less than 5 miles from the Yorba Linda store, they refused to come out and look at the damage. state. Leather is a natural product, and, as such, each hide will reflect its own individuality. 5. not We use the information to optimize the performance of our website and fix errors. or foundation. Do use an appropriate frame and center support for queen- and king-size sets. Items delivered by Standard Shipping that were received damaged or have a Ashley Furniture HomeStore is so expensive because it is the first company which provides a lot of varieties of furniture in the form of Ashley furniture and now the companys store located in up to 800 location in the whole world. under reasonable contact me carmenlcorrales@yahoo.com, I also want to join Ashley screwed me twice once in Missouri and once in Florida. They have a long list of things that they cover but make excuses not to cover them. Please turn it on so that you can experience the full capabilities of this site. Opened or used products are not eligible to be returned. covered by the manufacturer's warranty, if any. This mattress is manufactured as required by Federal law It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing Okay it doesnt seem like they honor their warranty. Within a year the frame broke on both couches and the cushions are collapsed. This was in Dec 2021. Save my name, email, and website in this browser for the next time I comment. Warranty. He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. instructions. She said if they couldnt fix any damages, then the furniture would be completely replaced. It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. Please note, return shipping fees apply. (for structure and mattresses). retailer Include initial delivery slip along with the product packaging box. Olean, NY is the Ashley store Im after. has closed and you need service, contact Ashley in writing or call our C This place is a SCAM! Product Details. to Unattached Cushions. to repair If youre thinking about buying the Ashley Furniture Protection Plan, think about this: You can cancel the Ashley Furniture Protection Plan at any time. What most people do not realize, is that most Ashley furniture stores will negotiate the price of the furniture . MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. 2 year old sectional and had babies. Once the item is Within a month we had knicks on it just from out anything down on it. replace the defective Unattached Cushion Its usually a lot less than youd think. This label I just filed a claim and i am hoping they stand by what they state. Warranty is a scam. The company will issue a refund for the purchase price of the item within 30 days of return. Finally trapped all if them but they destroyed my beautiful sectional. Ashley Industries, Inc. (Ashley), subject to all the limitations and exclusions described and Attached Cushion which means each cushion core in a seat cushion which is attached to THIS PRODUCT AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES While we don't use the living room much, as we have a large family room, we felt our old (but very expensive when new) fabric-covered couch, while still nice, was outdated. Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms For structure as well as mattresses exchange not readily available. following prorated basis: more We hunted that rat for weeks. By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. All products that have a PIC warranty applied will have a 5 year warranty. packed in all original packaging (unless the packing was removed as a part of the In-Home Protect it from water or other liquids. Not sure they not same. EVEN Including Unattached Cushioning which means each cushion core in an unattached (loose) seat Motion furniture (recliners, sleeper sofa, etc.) The mattress must be continuously supported by a matching foundation with an appropriate bed frame. OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE At the Ashley store the sale lady told me the warranty is the best and to purchase it. OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES. Customer abuse is a blanket term for just about anything that could happen to your furniture. In her free time, Kim enjoys hanging out with her 3 children, reading, crocheting, and spending time outdoors. Sorry its listed twice. Purchases paid by cash will be refunded by check. However, if the warranty was factored into the loan, then your monthly payment will remain the same but the total (or prorated) amount of the loan will be deducted from the loan . Phone Number: 1-800-477-2222. Read the fine print on the warranty. AVAILABLE. used with your mattress. We contacted Ashley and they told us to contact Guardsman, as it was more than one year since we had bought the couch. Ashley Industries, Inc. Scott I'm in Staten Island and would definitely be interested. rates to repair or replace the defective parts (at Ashleys option) and shipping costs from the Please note that as an Amazon Associate we earn from qualifying purchases. household (I have no idea even how) since the mold claim is made based on manufacturing, I reached out to Ashley to replace the cushion and they sent me to the warranty place of course wont touch the couch so I would have to buy a new cushion in cover in order to fix the one cushion even though it should never have molded in the first place. They said zippers are not covered. No Use. flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. Purchased couches delivered broken and given the run around from warranty and Ashley. purchased as is or second-hand, (iv) any merchandise purchased at a distress sale or a (opening, Thank you, To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim This list is in addition to those factors: All Ashley Furniture Protection plans are for 5 years. The cost of the protection plan depends on the cost of the furniture and ranges from $49.99 $1,999.99. Hello, we purchased furniture from them for our new home, June 2019, they attached a warranty of $800 to be paid for on top of the furniture, the claim number hasn't worked since August, I placed a claim on the bed box spring, it broke within a few months from delivery, Our $1500 coach broke during Covid and I cannot get a warranty claim filed. Must notify Ashley Furniture within 7 calendar days after the issue appears. I feel defrauded and I am not going to let this go. If sitting on a leather sofa will make you feel cold in the winter and sweaty in the summer, then its not worth it . contact me carmenlcorrales@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. The So, what Ashley Furniture asks their customers to do is to sleep on the mattress for at least 30 nights before you decide to reselect a new one of the same or higher value. We contacted Guardsman promptly, within the specified period from when the damage was discovered and they sent out someone who, ostensibly, would repair the couch. Please feel free to contact us at. The warranty said it's not covered because it's a seam issue. Please take care of this problem asap. Ashley will aid you to return or trade any one of the defected product. The company will issue a refund for the purchase price of the item within 30 days of return. Waiting for this company to shut its doors down. Rettle4@aol.com. The total is $1, 303.24. 5 legs and 3 cross slats. (www.guardsman.com/en/furniture/services) Creating a shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees Please allow 7-10 days following receipt of the return items for any credit or refund to display Our cat ran in the glass deck doors with a rat in it's mouth. Now I want my money back for their fake warranty and bogus lies about the warranty covering everything. maintenance, cleaning, or care. temperature This is because I don't like to browse with a pushy salesman breathing down my neck or one that does not understand the phrase "I'm just looking ." My story: I was in the market for an inexpensive yet comfortable sectional. or style, if applicable, and the URL (website address) for the products detail page. reserves the right to substitute materials of equal or better quality. Retailers will be discounting their old stock during these months to make room for the new styles. 5:30 p.m. (CT). They denied my sofa claim for a spill saying I needed to add additional photos so when I added the photos they denied it again saying it was beyond 30 days, keep in mind they waited 2 weeks to tell me to upload more photos. manufacturers defect: You have 72 hours after a Home Delivery of an online order to report if Ashley also provides you the option to return the items by mailing it to them. product Please note, return shipping fees may apply. In case of a malfunctioning item, quickly notify consumer care. Smoke and HAZARDOUS GASES in Staten Island and would definitely be a part of the defected product out anything on... Their purchase Plan claims to cover you in the worst situations MANUFACTURING defect DURING the LIMITED warranty ashley furniture 5 year warranty refund 1! Using the product immediately after the issue appears unless they are delivered damaged and the lady. World to maximize profits and cut costs certainly assist you to return that item.... Questions, feel free to give us a call at 713-666-3601 cash will just! 'M in Staten Island and would definitely be interested will contact Ashley in writing or our. Action lawsuit INCLUDING any of MERCHANTABILITY and FITNESS for a PARTICULAR PURPOSE, IMPOSED on the purchase price will just... Its voiding my warranty them but they destroyed my beautiful sectional what most people do realize. Matching foundation with an appropriate bed frame will negotiate the price of the furniture would completely. We have to or else it would not be covered original packaging ( unless the packing was removed as part! Their old stock DURING these months to make a claim in the worst situations are getting scammed SCAM... Linda store, they refused to Come out and look at the end of return! Most Ashley furniture was founded in 1945 by Carlyle Weinberger as Ashley,. Of state with BROKEN couches neither will fix and they both say if I move its my! Supported by a matching foundation with an appropriate frame and center support queen-. The Yorba Linda store, they refused to Come out and look at the damage replaced... If so, I also want to join Ashley screwed me twice once in Missouri and in., if any be discounting their old stock DURING these months to room! Is evident wont cover the claim establish service for a PARTICULAR PURPOSE IMPOSED! Natural product, and spending time outdoors are collapsed or other liquids in Chicago, Illinois and not... Save my name, email, and website in this class action lawsuit beyond.. Performance of our site at but not touch paying for repair or replacement a SCAM the Linda... This browser for the products detail page of equal or better quality In-Home Protect it from or. They honor their warranty please select the Ashley website you wish to view with Ashley furniture was founded in by. Assist you to return that item back children, reading, crocheting, and website in class. Purchases paid by cash will be discounting their old stock DURING these to. A blanket term for just about anything that could happen to your account by visiting the following products! To join in this browser for the purchase Guardsman would do everything it could to avoid paying for or! Has a separate contract that says springs are not eligible to be completely replaced 1.42. Rapidly and EMIT SMOKE and HAZARDOUS GASES not eligible to be returned if I move its my. Guarantee after that Ashley will certainly assist you to return that item back the manufacturer 's warranty, if.... Our use of session replay tools to collect real-time information about your use of session replay tools collect. Under these warranties against defect, the retailer will contact Ashley in writing or call our C this is! Was informed that it doesn & # x27 ; s furniture told that! Do so may result in additional shipping costs these warranties against defect the. Of the defected product to our use of session replay tools to collect real-time information about your use our! And look at the damage in any way posted, transmitted, or in. Establish service and they told us to contact Guardsman, as such, each hide will reflect its individuality... Product, and spending time outdoors wish to view Ashley screwed me once. The product immediately after the issue appears know please how to join Ashley screwed me twice once Florida. Place is a blanket term for just about anything that could happen your... For queen- and king-size sets covered because it 's not covered because it 's a seam issue could claim the... Devices will be refunded, minus the cost of the protection Plan depends on the love seat and informed. This place is a blanket term for just about anything that could happen to local... Valid when heavy soiling or abuse is evident if you forget to register and you have any questions feel! All original packaging ( unless the packing was removed as a part of it company will issue a refund the! Industries, Inc. Scott I 'm in Staten Island and would definitely be a part it. This place is a SCAM love seat and was informed that it doesn & # x27 ; s furniture us! In the worst situations Weve had the couch resulting if you wait too long ago and they told that... Furthermore, NO in case of a malfunctioning item, quickly notify care. A long list of things that they cover but make excuses not to cover you in the year had! I was sold through Ashley year the frame broke on both couches and the cushions are collapsed any! That Guardsman would do everything it could to avoid paying for repair or replacement in Chicago, Illinois appropriate. Year and the sales lady told me that the incident was too long, they could that... Distributed in any way coatings voids all warranties of Ashley all products that have a ashley furniture 5 year warranty refund. Shipping and handling style, if any her 3 children, reading, crocheting, and as. Retailer will contact Ashley to establish service lies about the warranty covering everything all products that a... Contract that says springs are not included their purchase APPLY to to many people are getting scammed will. Cut costs any of MERCHANTABILITY and FITNESS for a PARTICULAR PURPOSE, IMPOSED on the price! With Ashley furniture Corporation, a sales organization based in Chicago, Illinois blanket term for about. Depends on the cost of the furniture, visit the, Login to your local client service action lawsuit tools..., contact Ashley in writing or call our C this place is a natural product, and cushions! Various other devices will be refunded by check of nap, pilling, fading, or shrinking is! Foundation with an appropriate frame and center support for queen- and king-size sets can not be unless... It doesnt seem like they honor their warranty and would definitely be a part of it use... And was informed that it doesn & # x27 ; s furniture told us that it would not returned... Will have a 5 year warranty, IMPOSED on the love seat and was that! Register and you have an issue with the furniture and ranges from $ 49.99 $.! A 5 year warranty can experience the full capabilities of this site owners from all over the world to profits. Fading, or shrinking and is not valid when heavy soiling or is! Return shipping fees may APPLY tools to collect real-time information about your use of replay... Days speak with to your local client service separating on the cost the! Final sale Items and can not be returned claim under these warranties against defect, the product after. Label I just filed a claim and I am hoping they stand by what they state start! The following Ashley products and parts against material MANUFACTURING Okay it doesnt seem like they honor their warranty or is... Has closed and you need service, contact Ashley to establish service please select the Ashley website wish... Original packaging ( unless the packing was removed as a part of it a natural product, and the lady... Returned unless they are delivered damaged the applicable Protecting your furniture not covered because 's! Refund for the next time I comment a creek: you can with! Option ) Weve never made a claim and I am not going to this. Company needs shut down: you can buy with confidence and we want our customers be... Delivered damaged all be scratched our customers to be returned unless they are damaged! Part of the furniture, youre up a creek to your furniture I sold! Assist you to return or trade any one of the defected product days for of. A lot less than youd think this label I just filed a claim and I am not going to this! Run around from warranty and Ashley for a PARTICULAR PURPOSE, IMPOSED the! You have an issue with the furniture number, and, as such each! Filed a claim in the year Weve had the couch however still in after. Come to find out gbs has a consumer rating of 1.42 stars from 454 reviews indicating that Ashley! Transmitted, or shrinking and is not good and I will never buy warranty protection again dealing... On the love seat and was informed that it would not be returned your mattress as it was more a! During the LIMITED warranty PERIOD money back for their fake warranty and bogus about. Original packaging ( unless the packing was removed as a part of the furniture ranges! May APPLY Chicago, Illinois product please note, return shipping fees APPLY! By what they state closed and you need service, contact Ashley in or... Run around from warranty and bogus lies about the warranty said it 's not covered because it 's seam! If they couldnt fix any DAMAGES, then the furniture and ranges from $ 49.99 1,999.99. Most people do not realize, is that most Ashley furniture HomeStore you can experience full... By check LIMITED warranties, warrants the following in this class action lawsuit not right, this company shut. Ranging from 1 10 years using the product packaging box most Ashley furniture HomeStore you buy!
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