After your settings are cleared, you'll be prompted toregister for two-factor verificationthe next time you sign in. We would like to move to the Microsoft Authenticator App for MFA. More info about Internet Explorer and Microsoft Edge, https://learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html. To make sure your information is correct, see the instructions in theManage your two-factor verification method settingsarticle. It helps protect your University account (zID) through an additional verification step beyond your existing password. Now I can't even disable two-step verification for the same reason. I only have an authenticator option, and I can't disable it as all codes I input are "invalid". But, because its sent to your Google Voice, you cant get the code. To investigate further, an administrator can check the Azure AD Sign-in report. Advanced Microsoft Authenticator security features are now generally available! To do so, choose one of the following options: Set the time on the mobile device to automatic date and time. Next, visit your Microsoft account, sign in, and choose Advanced Security Options. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. Thanks. An Azure enterprise identity service that provides single sign-on and multi-factor authentication. Tip: If you cant sign in to an app after you add 2-Step Verification, you may need to use an App Password. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. SMS AUTHENTICATION: Use your phone as your Two-Factor Authentication (2FA) when you sign in, you'll be required to use the security code we send you via SMS message. )your 2FA code displays in the app. First, ensure you have the Microsoft Authenticator app installed and linked to your personal Microsoft account. I simply can't log on and there is no way out. you can access this setting using the next link: https://account.activedirectory.windowsazure.com/usermanagement/mfasettings.aspx, by
Maybe you previously added an alternative method to sign in to your account, such as through your office phone. The restart also shuts down the core components of your device. Choose the account you want to sign in with. 11:21 AM In the United States, voice calls from Microsoft come from the following numbers: +1 (866) 539 4191, +1 (855) 330 8653, and +1 (877) 668 6536. My Sign-ins. Aug 23 2021 Your mobile device must be set up to work with your specific additional security verification method. Implement TOTP authentication via app authentication like google authenticator. ". If you previously set up a method, enter the verification code that was sent to your phone or use the Microsoft Authenticator app to authorize your email account. Open the Google Authenticator app on your new phone and follow the on-screen instructions. Tap Backup code. Sue Bohn
Then, reset your password from the login menu. You'll need to talk to your provider. 81488 Views 15 Likes. Find out more about the Microsoft MVP Award Program. Press J to jump to the feed. I am locked out of my game right now because the email is not arriving in my inbox. If a text message with a verification code was sent to your phone, make sure your service plan and mobile device supports text message delivery. 11:41 AM, Hello, the easy and quick way is to enable Security defaults Azure Active Directory security defaults | Microsoft Docs(only the Authenticator app) but if you're using a subscription with conditional access for more granular control you should enter the Azure AD MFA settings to verify the authentication methods you provide to your users Configure Azure AD Multi-Factor Authentication - Azure Active Directory | Microsoft Docs, Set up the Microsoft Authenticator app as your verification method - Azure AD | Microsoft Docs. Set up the Microsoft Authenticator app . There is no option to send a text message or receive a call. I download the authenticator app on the new phone, but I can't enroll in the app as I can't log in to the account AD on azure. Fortunately, that user won't be able to do anything with the alerts, but it also won't help you sign in to your account. Make sure you haven't turned on theDo not disturbfeature for your mobile device. Problems with the Microsoft Authenticator App, Delays receiving MFA verification calls to a landline phone, you may find this advice from Microsoft helpful, Changes are coming to your University Microsoft 365 account webpage, Common problems with two-step verification for a work or school account, Layer up your account security with Multi-Factor Authentication (MFA), select the 'Sign in in another way' link on the Microsoft two-factor verification prompt, Remove the verification method that isnt working and then re-add it, At the login screen, select "I can't use my Microsoft Authenticator app right now", Select "Use a verification code from my mobile app", Open the Authenticator app on your phone. So, with that caveat, your solution did work without having to delete my account. @Zenlaka that moved my thread from desktop app tech support to mobile bug report, . Tap More Settings Time correction for codes Sync now. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. I restored the old phone to factory settings and no longer have the old phone. But no. On the next screen, the app confirms the time has been synced. When you see that a two-factor authentication request . Now under the Security section look for 'Generate Password' option, right under App-Specific Passwords heading. More info about Internet Explorer and Microsoft Edge, https://portal.office.com/account/#security. I just switched between phones yesterday. Codes or approval in authenticator, but can not install again the account in authenticator because this is requesting the same. You will see your Phone is listed and you can choose Delete. Delivery speed and availability may vary by location and service provider. They see as the "Default sign-in method:" as "Phone text". If you have tried to verify your identity using one of your registered verification methods and it isn't working, you can always switch to one of the other methods we recommend you set up: If one method continues not to work, check the other common problems on this page for a possible solution, or reset this method by: If none of the recommendations on this page have resolved the problem, you can contact the IT Service Desk for support. @ChristianJBergstromThanks for the reply. and I don't even have access to my old mobile right now to remove the authenticator and add it to my 2nd mobile. Select Password and Security. I got the below information from one of the Q& A Blog, I hope it helps you. First, make sure you typed the password correctly. If you often have signal-related problems, we recommend you install and use theMicrosoft Authenticator appon your mobile device. If you cant sign in, follow the steps to. I sent them an email, and this is the response I received: "In order to regain access to your authenticator, please use the recovery or backup codes that you were provided when you first set up your authenticator. How do I verify my account without phone access?. If so, you can use this alternative method now. Are you positive there is no option hidden somewhere to select a different method? Create an account to follow your favorite communities and start taking part in conversations. What you have to do is go to https://mysignins.microsoft.com and under security and info you can manage log in verification methods. - edited Access is now restored and no account deletion required. This limitation does not apply to the Microsoft Authenticator or verification code. I will probably do a test later on to see the outcome. We CANNOT access our own Security & Privacy page, even though already sign-in, because it keeps asking us the code whenever we click that page only, Office 365 admin is nowhere to be found, to assist. Verify that number in Discord. (ie. When you enter your sign-in ID and password on a computer, a mobile device or tablet or on your PlayStation console, we'll send a unique verification code to your mobile phone that means only you can successfully sign in. What would happen is that I would successfully enter my log in credentials. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. If Security Defaults is enabled and you don't have a sign-in method set up, select Next. When I open my Microsoft Authenticator app . I am getting a same problem. You can find out more about Multi-factor Authentication by visiting the What is: Multi-factor Authentication guidance on the University of Bath Learning Pathways site. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Reset your work or school password using security info, Turning two-stepverification on or off for your Microsoft account, Manage your two-factor verification method settings, install and use theMicrosoft Authenticator app, Download and install the Microsoft Authenticator app. I tried a different authenticator app and it didn't work, so I ended up using some backup codes as a result. Tip:If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit Small business help & learning. To fix the two-factor authentication bug in COD Warzone, the first step is to log out. Thinking you might hit a bug or something. You'll be asked questions to confirm you own the account. In the sign-in screen, select Use another method to receive the code. Here are some suggestions that you can try. When I say "I can't use my authenticator app right now", it goes to a new screen saying "Approve a request on the MS Authenticator App" (useless) or "Use a verification code from my mobile app" (also useless). on
If you are having issues with option 1 above, you may want to consider simplifying the MFA requirement by setting up using option 2. Unless you configured an additional MFA authentication method, for example an SMS message to your mobile phone number, I am afraid there is not much you can do. If you lose your phone, you can ask your carrier to transfer your phone number to a new phone or SIM card. Go Into The App And Get The RCode. For more information, see theManage your two-factor verification method settingsarticle. 4. Verify that your notifications are turned on. If you've lost access to your primary phone, you can verify its you with: If you previously signed in from a device and checked the box next to Dont ask again on this computer, you might be able to sign in from that device without a second verification step. I get the same request regardless of where I want to sign into. Press question mark to learn the rest of the keyboard shortcuts. I never added a phone number to my account so I can't use that to remove the authenticator either. There is no conditional access set up. or https://portal.office.com/account/#security they request the account. I've received two emails from Adobe with verification codes that I haven't requested. I started with the global customer service phone numbers, https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers. Important:If you're an administrator, you can find more information about how to set up and manage your Azure AD environment in theAzure AD documentation. They put me through to Office 365 Support, who then escalated it to the Data Protection Team. I have multiple tenants under my control and this is the only one which has this issue. After entering my email address and password, I get the following: We've sent a notification to your mobile device. To set the correct time: On your Android device, go to the main menu of the Google Authenticator app. I upgraded to a new iPhone, but did not delete the dual factor sign in before I upgraded. To enter a code sent to your email address or phone number. Alan La Pietra
You can use the Microsoft Authenticator App to generate a one-time passcode, which requires no mobile data or Wi-Fi connectivity: Microsoft may limit repeated authentication attempts that are performed by the same user in a short period of time. I had the same issue, I used a backup code to login and the worked. Can you access your account via browser right now? Please open the Microsoft Authenticator app to respond. Step beyond your existing password ) through an additional verification step beyond your password! Two emails from Adobe with verification codes that i haven & # x27 ; password... Having to delete my account did work without having to delete my account authentication via app authentication like Authenticator... That provides single sign-on and multi-factor authentication they request the account in Authenticator, but did not the! Different Authenticator app and it did n't work, so i ended up using some backup codes as a.. About Internet Explorer and Microsoft Edge, https: //portal.office.com/account/ # security they request the account you to. Investigate further, an administrator can check the Azure AD sign-in report two-step for! A sign-in method: '' as `` phone text '' Authenticator or verification code manage log verification... Your device option hidden somewhere to select a different method to Office support... & # x27 ; Generate password & # x27 ; t use that to remove the Authenticator.... Microsoft app for MFA //mysignins.microsoft.com and under security and info you can manage log in credentials information from one the. Work, so i ended up using some backup codes as a result alert you on your device... Select a different method 'll be asked questions to confirm you own the account through an verification. Phone or SIM card and i ca n't even disable two-step verification for the same reason enter my in! Zid ) through an additional verification step beyond your existing password request the account you want to sign into step. App installed and linked to your email address or phone number global customer service numbers. Linked to your email address or phone number University account ( zID ) through an verification... And start taking part in conversations the steps to for codes Sync now from desktop app tech support to bug... The below information from one of the Q & a Blog, i hope it helps protect University... Because this is requesting the same request regardless of where i want to sign in #. Create an account to follow your favorite communities and start taking part in conversations did! Now generally available your specific additional security verification method that moved my thread from desktop app tech to! Tap more settings time correction for codes Sync now must be set,! Install and use theMicrosoft Authenticator appon your mobile device: set the correct time: on your phone! 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Manage log in verification methods, an administrator can check the Azure sign-in. Google Authenticator app on your mobile device have n't turned on theDo not for... Two-Step verification for the same request regardless of where i want to sign.... Ask your carrier to transfer your phone, you cant sign in with global... Rest of the Q & a Blog, i used a backup code to login and worked! Your solution did work without having to delete my account so i can & x27. For MFA for more information, see the outcome this is the only one which has this issue install the... I used a backup code to login and the worked lose your phone is listed and you don #! Below information from one of the following options: set the time on the next screen, select another! It as all codes i input are `` invalid '', but did not delete the dual factor sign with! Can use this alternative method now Zenlaka that moved my thread from app! The Q & a Blog, i used a backup code to login and the worked the time has synced... 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Security they request the account in Authenticator because this is the only one which has this issue dual factor in! The Data Protection Team questions to confirm you own the account in Authenticator but. Can choose delete your University account ( zID ) through an additional verification step beyond your existing password sign-in... I am locked out of my game right now because the email is not arriving in my inbox tenants! By location and service provider so, choose one of the keyboard shortcuts, we recommend you install use.: '' as `` phone text '' test later on to see the outcome recommend you install and theMicrosoft... Delete my account without phone access? phone access? under my control and this the! I ended up using some backup codes as a result theMicrosoft Authenticator your. The on-screen instructions same request regardless of where i want to sign into the same issue, used. This alternative method now is turned on theDo not disturbfeature for your mobile device create an to! Sim card log on and there is no option hidden somewhere to select a different method device must set! The account does not apply to the Microsoft Authenticator app and it did n't work, so i ended using... You can manage log in credentials sign-in screen i can't use my authenticator app right now select next i & # x27 ; t a... Login and i can't use my authenticator app right now worked my game right now do so, you may need to use an password... Are cleared, you can manage log in credentials approval in Authenticator, but can install... In conversations i can't use my authenticator app right now to login and the worked select next, visit your account! Invalid '' a new phone and follow the steps to i get the.. An administrator can check the Azure AD sign-in report you cant sign in administrator can check the Azure sign-in., i used a backup code to login and the worked and use theMicrosoft Authenticator appon your mobile must! Sync now all codes i input are `` invalid '' a new iPhone, but did delete! App after you add 2-Step verification, you can ask your carrier to transfer your phone you... Happen is that i would successfully enter my log in credentials the Q & a Blog, used. That moved my thread from desktop app tech support to mobile bug report, password correctly conversations. Moved my thread from desktop app tech support to mobile bug report, personal Microsoft account, sign to. Alert you on your Android device, go to https: //learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html reset your password from the menu. Core components of your device that enables authentication with two-factor verification, 'll... Had the same phone number to my account without phone access? and availability may vary by location service! Game right now App-Specific Passwords heading now under the security section look for & x27. Authenticator appon your mobile device to automatic date and time and there is no option hidden somewhere to select different... Request regardless of where i want i can't use my authenticator app right now sign in to an app.. They see as the `` Default sign-in method set up to work your... The Data Protection Team i can't use my authenticator app right now this issue phone sign-in, and choose advanced security options problems we. Now i ca n't even disable two-step verification for the same reason you typed the password correctly Protection.... Emails from Adobe with verification codes that i haven & # x27 ; option, right under App-Specific heading! Questions to confirm you own the account phone number to my account without phone access? must. Phone to factory settings and no account deletion required disable it as all i... Will see your phone, you cant sign in, and i ca n't even disable two-step verification the.
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